Spirit Airlines

I recently flew from Chicago to Minneapolis. I paid for the base fare which includes one personal item. Since I was staying for 4 days with friends I didn't need a large suitcase or carry on bag I was able to fit everything into a bag which meets the free bag policy and fits on the floor under the seat. The money I saved was enough to purchase one of the large seats in the front and I was quite comfortable and the seat in fact reclined and was not set to a fixed position. If you read carefully at the time you book you will see the baggage policy. If you want to use the overhead bin there is a charge of $35 at the time you book. When you check in online it will ask you if you need to check more bags and you will pay a little more then if you had your act together when you booked. If you just ignore it all and take your carry on to the gate and you didn't pay in advance yes to get to pay $100 that's on you you should read as you book. My flight was delayed an hour and a half going because Air Force One went to Minneapolis the same day and about the same time not Spirits fault. Also the trip back was delayed 15 minutes not too bad. If you want to drink water or soda being it on or you have to buy it. Do your homework if you are taking a long vacation with baggage something like Southwest may be better. But if you are going a short distance don't need a free half can of soda and tiny bag of peanuts and can pack light and know how to check in o line and print your boarding pass then Spirit is a good alternative and not nearly as bad as people here say. The gate agents and cabin crew were just fine the same as any other I have flown with. I'm giving F & B and Inflight Entertainment a 1 because it's up to you if you want to buy a drink aboard I didn't and I had my iPad for a movie.

I have flown to DFW from Michigan more times than I can remember since my son moved to Texas. My first trip on Spirit Airlines which I will dub "Spirit Liarlines" was bad before we got off the ground in Detroit. They pretended the plane we boarded had a mechanical problem so we all got off and was told only a couple of hours delay. After a five hour delay we were put on a different plane. On the trip back to Detroit from DFW the delays started long before I got to the airport moving my departure time from 7.43pm to 9.47pm at 1.30 in the afternoon. Spirit Liarlines website says Circumstances change quickly so please arrive 60 minutes before original departure time to avoid potentially missing your flight.”So it is a delay that might not be a delay and one that forced me to arrive at 6.43pm for a flight that did not depart until 11.20pm.

June 17th and back on the 25t. I bought my bundle ticket through Expedia and regretted flying on Spirit when I found out I was going to be charged 150.00 going and another 150.00 coming back for carry on luggage. Service was horrible. They charged for even a cup of coffee. Seats did not go back and no videos while we flew. I wish I could give less than a one.

Horrible experience sending my son and two granddaughters back to Latrobe this afternoon. Had pre booked this trip to Orlando a month ago as we now know through Spirit Airlines. A real no frills flight program! Couldn't use money to buy condiments coming down on the way back could. But that wasn't the horrible thing about this trip - scheduled to go out of Orlando at 3.26 so we get there at 2.15 standing in line and by the time my son gets to the counter he's told he's 3 minutes late and his baggage cannot be put on the plane! Next they have to figure out if they can get him onto the plane on a ticket he already has so he and the two babies rush to the boarding dock while my wife and I wait to make sure we don't have to take him back home with us. Get the call and he and the girls are on the plane. A total lack of co-operation and understanding on part of the Spirit Airlines people complete lack of empathy.

My family and I flew Spirit from Baltimore to Las Vegas. I had no idea the seats did not recline and this was so very uncomfortable for a long flight. I feel the extra charges for one carry on bag for each person and to have to pay $3 per person for water is a bit much. As I was getting off the plane one of the crew members who did not say excuse me or thank you for flying with us grabbed his luggage and just cut right in front of me. I would possibly recommend Spirit for a 90 min or less flight but definitely not for a longer flight.

I do not travel often but the experience I had with Spirit leaves little to be desired. The plane that was to be mine was delayed several hours coming from Denver. When we finally boarded we sat on the tarmac for 1 hour with no AC. The pilot came on and said that we had to return to the gate because we would not make curfew flying into LaGuardia. This was a Wednesday and we were told that the next available flight would be on Saturday. I needed to be in NYC by Thursday! Unacceptable. No hotel vouchers to be had. The money I spent for the shuttle to the airport was non-refundable. There were only 2 agents at the counter to deal with all these people who had nowhere to go. Needless to say they were not very accommodating they were not able to deal well with the situation. What a disappointing experience flying with Spirit!

Flight was cancelled on 6/25 from Las Vegas due to bad weather in Dallas. Spirit said the soonest they could fly us out would be Monday 6/30 (5 days later) or give us a refund. No accommodation at all. Cost $2176 to buy 4 one way tickets on Southwest with a change in Chicago.

Just like the rest of the bad reviews all the extra charges for everything that is standard and custom on most other airlines. This is a new high for how bad customer service was for our entire family. We were to get on a flight from Minneapolis to Las Vegas on June 18th after 4 hours of waiting they cancel the entire flight stranding our family in the airport. From here it gets worse the only thing they will allow is to get a voucher for a future ticket or a partial refund of our money. So we get into line and wait and wait the ticketing personnel just sit at their desk and do nothing. We ask for a supervisor they respond they are busy this is about 2am in the morning. We all are still waiting to get some type of resolve. We ended up by only getting a partial refund had to pay for the hotel stay that we couldn't use had to cancel are rental vehicle and then had to rebook another flight with another carrier. Then on top of it the original destination for the Spirit flight was Las Vegas and it had to be change to Salt Lake City instead and now we had to rent a vehicle from there.

Absolutely horrible customer service at the Atlanta Spirit check-in. 1 person in line in front of me took 45 minutes to speak with anyone. They allowed people not in line to walk right up to the counter. I finally got to speak with the rudest person in ATL which trust me there are plenty. All I needed was a security pass to pick my juvenile son at the gate. This useless customer service agent said I couldn't pick my child up because I wasn't listed to pick him up I showed him my receipt where I paid for the ticket my identification (with the same name) however this was not enough. After calling me "careless" he decided to allow me to pick him up. The worst ever!

We experienced delays both ways without any explanation. After a last minute gate change from Chicago to NY there was virtually no procedure to the boarding process. Instead of boarding by zones the agent just called everyone up to get on the plane which we had to walk down a steep stairway and go outside to board. Suffice it to say it was very stressful and disorderly. Do not join the $9 Fare Club thinking it is $9 to join to receive discount rates on checked-in luggage. It costs $59.95 which they state only at the very bottom of the page in smaller type which I missed because I was doing this last minute during online check-in when I saw how much $$ they charge for bags. Then they don't even send you a receipt for joining so you can catch it in time to cancel. The plane on the returning trip was filthy and delayed by more than 2 hours. This airline nickel and dimes you for everything. By the time I paid for all the fees I ended up paying an additional $120. This is the first and last time on Spirit.