Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5123 reviews
2/10
3 star Skytrax Rating
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1/10

Spirit Airlines customer review

(United States)

Horrible airline. Minneapolis to Denver. Aug. 13 to Aug. 17 and return trip. 3 hour delay before leaving and 1.5 hour delay before returning. After a 3 hour delay might expect a free complimentary drink but nothing is free on that airline.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Book if you like sleeping in airports. This is a review for my daughter and her friend. Flight from Lima arrived late. Missed connection to Baltimore. Waited 12 hours for next flight only to be told it's overbooked and the next flight is in 3 days. This is after they confirmed the seats for my daughter and her friend. But wait that's not all. They flew another airline home to Reagan National. Next day went to get luggage at BWI surprise surprise luggage lost.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Spirit Airlines customer review

(United States)

If you just want to get from point A to B cheaply with 1 bag and don't really care how you get there as long as it gets you there Spirit is perfect. If you want luxury convenience etc for a few hours hash out the extra $300 dollars for first class Delta. I've flown with Spirit about a dozen times and never had a bad moment. Most of the complaints are from people not paying attention to clearly printed baggage fees or whining that they weren't given a complimentary 25 cents worth of soda on a 4 hour or less flight. Seriously pay attention check in at a decent time like you're supposed to show up to the airport at a decent time again like you're supposed to and buy a soda or snack in the terminal if it's so important to you. You'll be just fine. Yes their baggage fees are a lot but they're a discount carrier this is what discount businesses do. Pay attention and you won't get burned. I managed to shove my 21 inch laptop 4 days worth of fresh clothes my 10 inch tablet documents books a massive blanket and more more into my assault pack and shove it under my seat for free. If you feel the need to bring your whole house with you on vacation fly with someone else pay a higher base ticket price for somewhat lower baggage fees. The staff are always kind and often very funny. All of my flights departed early or on time and arrived anywhere from 10 to 15 and in one case 40 minutes early. All the aircraft I flew on were very clean and looked brand new. The seats were sorta small and some don't tilt back but you get what you pay for. I'm 5'11" and still had plenty of leg room and was comfortable. Even on my longest flight from MSP to LAX I was never so uncomfortable that I had to get up and walk around and I have back and neck problems.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

My flight was scheduled to leave Atlanta (5.59pm) to Dallas (7.10pm) and Dallas (7.45pm) to my final destination Detroit (11.22pm). Instead my flight from Atlanta was delayed by 1hr for no apparent reason. So arriving in Dallas at around 8.00pm my connecting flight to Detroit had already gone. We (about 15 of us with final destination Detroit) were told to talk to the Spirit concierge at our arrival gate in Dallas in order to get a new ticket issued with final destination Detroit. My new ticket was from Dallas to Kansas to Las Vegas and then to Detroit. Our flight leaving from Dallas to Kansas was delayed again but the concierge told us that we would not have to switch planes because they'd be using the same plane to go to Vegas. I wanted to double check so I asked the flight attendant on board the Dallas to Kansas flight and he told me the same thing and added that actually we would not have to switch planes on the way to our final destination Detroit. I believed him but when we arrived in Las Vegas they told us all to get off the plane and that we were going to use a different plane to Detroit. Our connecting plane to Detroit had already left again because of the delay we incurred in Dallas. It was around 11pm pacific time and the next available flight was schedule for the next day at 8am. This meant we had to spend the night in Vegas which is not necessarily a bad thing but they refused to offer any accommodation whatsoever. I had no choice but to sleep in the airport because this was unplanned! This was my first time flying them and is definitely going to be my last.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

I am so disappointed with Spirit Airlines. Not only was my flight to my destination pushed back an hour simply because they were running behind schedule but my flight returning home was as well! This company is in no way efficient or effective. They overcharge for bags and provide nothing complimentary on the flight. Not even one beverage or even peanuts. Moreover even though I checked in only about an hour and a half before the flight they neglected to tell me it was running late causing me to rush to my flight only to find out I have to wait another hour. In all honesty I will never fly with Spirit again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Spirit Airlines customer review

(United States)

Flying home from Bogota Colombia to Laguardia (first attempt) was told I would miss my connecting flight in Ft. Lauderdale since the flight coming into Bogota was delayed. (They blamed air traffic). When I went home again the next day they made us deplane in Ft Lauderdale go through customs wait for our luggage then bring it to our connecting flight. There was no way to make the connecting flight at all with only an hour between flights. If they knew we had to go through all this why do they offer a flight with times like that we were told we could either get a room at our own expense or sleep at the airport.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

This is the worst airline to fly on. No leg room for standard seating. You have to pay for everything separately and once your finish the cost is much higher. If I could change my ticket to another airline I would. But I will be leaving Florida on Monday 18th August. The 9 dollar club is a joke. Customer service is the awful. This is one customer Spirit has lost. Be aware. You're paying for bad service.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

I flew Spirit on my return flight this past weekend and to say the return trip was a disaster is an understatement. Naturally most customers choose Spirit because it "appears" to be more economical. However if you do a true cost comparison with other airlines there is no real savings. They took me out of line and took my ticket and then proceeded to tell me it would be extra $$ for my carry on with wheels it was a standard small size . I paid $100 at the gate like the small wheels makes a big difference less than 30 lbs most airlines it is 50 lbs. I was shocked when I noticed the signs at the gate which charged $100 for a standard carry-on this was simply incredulous! Like thieves the only thing missing was the gate person using a gun to rob you! Once on board I did not realize the seats did not recline very uncomfortable for a flight. You have to purchase standard items water and soda? Next thing for Spirit will probably charge you to go to the bathroom and only if the army sergeant stewardess would allow it? You have to pay extra for any common courtesies. The stewardess announced over the speaker that only 9 people had to pay extra $$ she made it sound like Spirit was doing us a favor by charging us extra $$$ and allowing us to fly with them. Do not fly Spirit. You do not save any money when you add in the normal courtesies.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Spirit Airlines customer review

(United States)

Did a round trip from Dallas to Portland Oregon the weekend of August 9. Decided to upgrade to the front seats which for my brother and I it was worth the extra cost of $50 per seat. The front seats do recline. The only hitch on this trip is that upon returning to DFW we could not get our checked luggage for over 1.5 hrs. It was very frustrating. But if you need a cheap seat and you can pack light and either pay the carry on charge for you luggage or just put everything in a small backpack then Spirit may work for you. We also had to wait once we landed for a gate to open up so we sat on the ground an extra 15 minutes before our plane could get into a gate. I also brought my own snacks so make sure you do that. I chose to purchase water after passing through security and getting inside the terminal. I took my bottled water in my small backpack along with my snacks onto the airplane and this was not a problem. Other than these problems it went relatively well. I checked in online and printed my boarding passes online from my home. The Spirit staff and the airport and on both flights were acceptable. Also Spirit was one of few airlines that offered DFW to PDX non-stop which for me is important because I don't like multiple flights. Bottom Line. Spirit Airlines is a inexpensive airline with no frills. I really don't think I would book Spirit for a long flight or for anything out of the USA.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

Spirit Airlines was horrible in the following ways: extremely poor flight trip extremely poor timing (I waited 6 hours for my flight) staff were very unpleasant with their services and most of all very poor planning.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no