Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5130 reviews
2/10
3 star Skytrax Rating
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1/10

Spirit Airlines customer review

(United States)

First and last time flying Spirit 1/2/15 - 1/5/15. 1) The bag dimensions I was given on the phone were smaller than the actual bin they have at the airport to double check. The luggage I was using was 2 inches larger so I stuffed everything into a small duffle bag. 2) Flight was delayed 4x due to "crew problem". I arrived in Tampa 4 hours later than scheduled and it took 2 more hours to get to our hotel because I had to keep calling and rescheduling the shuttle. We lost 1 full day of our short 3.5 day vacation because of Spirit. They offered no credit at all. 3) Flight going back to Chicago delayed an hour for no reason. They kept switching gates between A16 and A17 and people were so confused we all stood there looking at each other. Someone going to Dallas boarded the Chicago flight in the confusion and they had to run after him. Once we were on the plane we had no pilots! When they finally showed up they explained over the intercom that they had just flown the plane in the next gate in from Detroit and they thought they were flying it back to Detroit. I think we left 30 minutes after our delay time. At this point I am glad I arrived in one piece. If they had offered some small piece of something to show they cared maybe I would consider flying them again but absolutely not. If they gave me a free round trip I wouldn't accept.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Spirit Airlines customer review

(United States)

I bought a ticket with Spirit Airlines due to their low price. However I didn't factor in the enormous amounts of extra fees that I'd be paying in the end which is my fault for not having thoroughly researched an airline. After purchasing my ticket we paid an extra $170 in fees. For a one way trip. $80 for two checked bags $20 in government fees (this is normally included in the ticket price I assumed). Then we had to pay for our seats for both the initial flight and the connecting flight so four more charges totalling $70. They have a random generated seating option which is free but then my fiancé and I wouldn't have been sitting together for our vacation which I think is absurd. Overall the base fare is cheap but with the nickle and diming that they do afterwords you're better off finding a different flight. I would recommend JetBlue.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Spirit Airlines customer review

(United States)

They suck you in with cheap ticket prices but then ravage you with extra charges and fees. The extras fees for us totalled $150! $40 per early checked bag (If we had checked in at the airport it would have been $100 per bag and $10 per person. Oh and a carry-on would have been another $100.) Plus their weight limit is 40lbs so if your bag is over that it'll be an additional $25. Also if you don't pay the $100 for a carry on to go in the overhead bin they won't let you stow it up there because it's reserved for those who did pay. Then we had to pay for our seats which would be free if we were ok with random chance seating. Also because we had to take a connecting flight we had to pay for seats on both planes. Then icing on the cake the regular $20 in taxes and fees. It should be considered fraud! In my opinion if you want a no frills airline to save some money check out Allegiant. They do it right. The way Spirit does it by the time you're done with all their extra fees they're no cheaper than anyone else. Allegiant still keeps it cheap despite the extra fees they charge. We paid the $18 for the "Big" seats but when we boarded the plane the ones we had chosen/paid for didn't even exist. They were just regular seats! The plane layout their website had given us to choose seats on was wrong!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Spirit Airlines customer review

(United States)

We recently took an evening flight from Ft. Lauderdale FL to Denver CO. I was traveling with my husband and two young children The plane was filthy - there were crumbs and pistachio shells on the floor. The airplane was a disaster throughout - the floor desperately needed to be swept and/or vacuumed. Water was $3. Seats do not recline.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Granted the prices are cheap but you will more than likely be disappointed. My brother and I had a reservation to fly to New York from Ft. Lauderdale and the flight was canceled not delayed but canceled due to "bad weather" and "air traffic." All weather updates displayed sunny weather at 20°+ temperature. All other airlines were still on track to fly to New York except for Spirit airlines. No attendant could explain as to this specific airline can't fly. All flights to New York were canceled for 4 days all due to again "bad weather" and "air traffic." As an added bonus refunds take about 7-10 business days. Even if you were able to book another flight with a different airline you possibly wouldn't be receiving your money back for anther two weeks. Spirit airlines is known for having many delays. Don't fall for the cheap prices. Save your time and money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

The only good thing I have to say about this airline is that the seats were comfortable. Right from the start I realized my mistake 90 dollars to check an under 25 pound bag round trip. Are you kidding me? Then failing and refusing to give me a receipt for the transaction. Everyone of clerks and flight attendants were rude and seemed to have a personal vendetta against their passengers. And the horrible experience of that flight was only topped by my return flight where I was promptly informed that I had not paid to check my bag already. And that's when my life degraded into a 4 year old argument with a flight clerk the back and forth of "No you didnt" "Yes I did!" Drawing every onlooker in the near vicinity. I had to demand a manager I almost missed my flight. Then another 2 hour flight on the only airline that wants to charge you for juice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

The seats were small and uncomfortable. The low ticket price lures you in but after you pay the outrageous baggage fees (including carry on baggage fees) you could've just spent a little bit more to fly on a better airline. You are not even given a complimentary drink (including water).
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Will never fly Spirit again. Seats were uncomfortable - staff not very attentive. You have to pay extra for everything and the prices are not cheap at all. We would have been money ahead flying with a different carrier. Our flight from Chicago to Vegas was delayed by 4 hours. We were originally told it was due to mechanical problems - we found out from the pilot when we were taking off that our plane was actually given to a different flight and we had to wait for a plane to be available for us. Not sure what made our time any less important then the passengers that got our plane.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

I will never fly Spirit again. If you don't do your research prior to selecting Spirit you will be angered by the all the charges levied upon arrival at the airport. First off they have a 40 pound limit for bags. There are charges for each bag whether you check it online in advance or check at the ticket counter it is expensive. If you have a personal bag and a carry-on you will get charged $50 at the counter and $100 at the plane. Spirit charges you over $50 to select your seat. There is no beverage service in-flight. Overall it was a terribly expensive flight with no upside. Do not fly Spirit Airlines!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Spirit Airlines customer review

(United States)

My flight to Chicago O'Hare was uneventful but my return flight to Denver was awful. The flight arrived 1 hour and 20 minutes late even though it left on time apparently it was just mis-advertised/scheduled. Once it finally arrived in Denver it took 45 minutes before the luggage started to show up then only half the luggage actually made it to the carousel. After another 45 minutes a conversation with an extremely unhelpful ticket agent a supervisor and an extremely rude spirit attendant (in the baggage claim area) the rest of the luggage finally arrived. Not once did any of the employees apologize for the inconvenience or actually try to remedy the situation. In addition the baggage fees are ridiculous they even include a $32 fee for a carry-on. These fees alone negate any savings you think you are getting. I will never fly this airline again I will willingly pay more for better service.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no