Spirit Airlines

We had a two hour delay at Philadelphia. Our return flight was over 3 hours late from Las Vegas. You almost spend more than 3 quarter a day just waiting for our flight. There is no reason given for the delay, it's like that is the norm for this Spirit. I will never use this carrier again. The seats are uncomfortable no recline in the chairs. Just because the cost of the ticket is discounted does not mean you treat people less than human.

Arrived to the airport to find out our flight was delayed an hour which made me miss our connecting flight in Chicago so we forced to wait until 3.30pm in Chicago. No reason why the plane was delayed arrived in Chicago around 8:30am. My family and sat around all day at the airport then my flight was delayed again until 5:45pm. Called customer service to complain since I paid extra money to arrive in Las Vegas early. Waited about an hour on hold then then finally got someone who was rude and no help. The baggage fee is ridiculous then you want to charge $3 for a can soda after everyone just waited all day in the airport. The seats on 2 out of the 3 planes didn't recline at all. Then leaving Las Vegas our plane was delayed until 2am when it was suppose to leave at 10:30pm.

Flight out from LaGuardia got cancelled, after I waited at the airport for 3 hours, ground staff was entirely unhelpful. Flight back from Chicago also got delayed 3 hours, once again, ground staff was entirely unhelpful.

We flew round trip from Denver to Dallas and both of our flights were delayed 3+ hours. They did not announce the delay until we were already through security. Customer service was impossible to get ahold of and did not compensate for our stuggles. In addition the seats are uncomfortable and cramped.

I was surprised to find that Spirit was fine for the short flight I took. I'm 5'10" and had no problems whatsoever getting comfortable in the economy seats. The plane was clean enough, and flight crew all very friendly. My flight did get delayed both coming and returning to Chicago, so be prepared for delays (avoid Spirit if you're dealing with any connecting flights). Here's my overall takeaway from flying Spirit: 90% of your experience will be just like any other airline you've ever flown. There's no food (but do I really want airline food anyway? no.) Seats are ever so slightly smaller. You've got to pay for all carryons and checked bags. If you don't need to bring a big bag, be happy you don't have to pay for it. If you need to bring a big bag, then you'll just have to pay for it. I think it's fair. Based on my experience, if you go in with a flexible attitude and appreciate the low fare you paid, you'll be happy.

I booked a roundtrip flight with Spirit airlines for my husband and 3 children to visit family. The price on the tickets were the cheapest and I know the saying "you get what you pay for" but decided to take a chance. Although since they charge you for any carry-ons you have and of course any luggage you take with you then I should have figured it wasn't saving me any money! Wish I had gone with some other airline now. I dropped the family off to catch their departing flight and things seemed to go well. Since I wasn't traveling with them I could go to the gate with them so I left thinking that things were a-ok. Got a text after they had supposedly took off that they were still waiting. So departing flight was late taking off. A week later the flight my husband was to fly back on was delayed 6 hours. They told him bad weather in Chicago. I looked it up online and there was rain in Chicago but I have flown out of Chicago in a blizzard before so that was a bunch of nonsense. Here we are 2 weeks later and the flight is delayed again. Absolutely no explanation this time as to what caused the delay but I am hopping mad.

We moved from Michigan in 1995 to Fort Myers Florida and have been flying Spirit since then. My father flew in from DTW and was scheduled to return to DTW on 18th June at 7:59pm from Fort Myers. When we arrived to the airport to check in at 6:00pm we were told by the gate agent that the flight was delayed and was now departing at 9:40pm. That flight was delayed and did not depart until 11:19pm from Fort Myers to Detroit. My 72 year old father was stuck at the airport from 6:30pm-11:19pm and did learn from one of the Spirit Airlines staff that it was because of a staffing issue that occured in Chicago. Apparently staff did not show up which caused the airline to be delayed. Weather delays I can understand - but not staffing. Very disappointed.

Outbound flight was cancelled and try calling customer and after waiting for over an hour, I had to make another reservation on another airline. Coming back, the flight was cancelled as well. Again, when I received the notice, I could not reach customer service after holding for over an hour. If you are a leisure traveler and have no deadlines to meet, I think flying Spirit is ok. If you need to attend a meeting, do not fly this airline.

I'm an Elite $9 Fare Club member. I fly Spirit a lot. I've had my share of delays and cancellations but generally have been OK with them - you get what you pay for? in January I booked a round trip flight ORD-LAX and paid $140 extra for the Big Front Seats for my husband and me. Today when I go to check in for my flight tomorrow I find I have no seats. There was a schedule change of a whopping 3 minutes on the return leg, and my seats (for which I have a receipt for) were released and repurchased by someone else. The first two Spirit employees tried telling me that when I clicked "accept the schedule change" that released my seats. No. According to the email my seat selection was voided before I "accepted the schedule change". What choice did I have? I guess once you pay for your seats you don't really have them after all. Super disappointed and angry about this. Until now I've been a staunch defender of them on social media, feeling that they got bashed a lot because people just didn't understand the policies. No more. And they really don't care. People will still buy their cheap tickets and be herded on the plane like cattle. They're laughing all the way to the bank.

The flight, when everything is working, is good. Spirt handles disruptions very poorly. I flew Minneapolis to Boston through Chicago. I signed up for email notification from Spirit Airlines and I checked my email before leaving the house to the airport – saw a notice of a delay in Chicago. Got to the airport and noticed the flight had been canceled. I asked about why no email notification, they said the flight was just canceled. They booked me the next day out (the only option!). I showed up at the airport the next day (again I checked my email – no notice) the flight was delayed – 3 hours! (they had to wait for the last flight attendant). At the airport I pulled up my reservation on the web site (manage travel) and found my flight was routed to Fort Lauderdale – Myrtle Beach – Boston. (again no email notice of route change!). Finally left Minneapolis 3 hours late and arrived Chicago. I could not find a service counter and all the gate counters were busy loading people. I finally grabbed a person and mentioned that I think my flight reservations had changed but I had no boarding passes - he did finally find my rerouted arrangements and printed boarding passes. Got on a plane with only 20 other passengers, the gate agent mentioned that the airline scheduled a new flight just for us! We got to Fort Lauderdale one hour after the flight to Myrtle Beach left (so wouldn’t you think the airline would have known that a special flight taking off when it did wouldn’t arrive in time to connect with the outgoing flight). There was 14 of us in the same situation (trying to get to Boston) and were told to go out of the secured area and talk to the supervisor at the ticketing desk. We all had to wait in line with customers checking in. We finally got a service rep that set us all up with hotel and food vouchers for the night and some were scheduled on a morning flight to Boston and some, myself included, were scheduled out at 8 pm to fly to Myrtle Beach to connect with a flight to Boston getting into Boston Thursday AM. The 3 of us that were on the evening flight asked to be put on the standby list for the morning flight out. We got to our hotel at 11pm and we signed up for a hotel shuttle at 5am the next morning. We (the 3 of us) got to the airport Wed. morning and were successful in getting a seat on the 8:50am flight to Boston which went well. A side benefit of being on standby is that all 3 of us got exit row seats – more legroom. We got to Boston by noon Wed. So my trip: MSP – BOS Monday am to Wed noon. I did call Spirit and they agreed to move my return flight out a few days without charge since my flight had been canceled.