Spirit Airlines

Return flight was delayed twice then cancelled, next possible flight out was 2 days later. Spirit did nothing to try and help get another flight booked, did not offer any accommodations as far as hotel, food etc. There were a large number of us flying and they said they couldn't get all of us on a return flight and that we were basically on our own. They were more eager to refund our money than get us on a different flight. If we were able to find a different flight and it was cheaper than what we originally paid they were not going to refund the difference. The discounted price of their tickets is not worth the hassles that you may go through because of the airline. I will never fly Spirit again.

Flight was canceled, had to take the next available flight which was the next day. Next day flight delayed twice and gate changed twice. It ended up being a whole day of travel. No vouchers were given. After emailing and complaining the gave us three $50 vouchers.

They lost my bag and took 2 days to return. There website is terrible for check-in but they have the pop-up on your screen offers working well. They mention the $9 savings program which is the bag pricing they show you but if you don't pay the $62 membership your bag prices go from $37 carry on to $45 and $33 checked bag to $40 when it comes time to pay. They lead to believe you have to purchase your seats when another traveler with lost baggage said he believes if you don't pick a seat and they issue it at airport check-in it may be free. I didn't see that as an option but that I had to pick and pay for the seat. They seem like they're making it confusing and the pop-up ads so you pay for all these ad-ons not really knowing what your paying it all total for. It was our first and last time we'll purchase and fly with this airline. Not worth the headache and hassles.

My husband and I were planning on flying a direct flight out of Latrobe PA to Orlando FL. This airport is closer to us than Pittsburgh and has free parking so we were excited to try it. Our flight was delayed a half hour, then 3 hours, then canceled due to "maintenance issues." We had to go home and change our vacation plans since we were not able to leave until the next day out of Pittsburgh. My husband was on hold with customer service for 45 minutes. After this experience, we will never fly Spirit Airlines again.

The first time I've flown Spirit. My flight was cancelled 2 days in a row and the second day I was at the airport for 10 hours trying to get on a flight through Spirit, not hearing of the cancellation until 6 hours later after the flight being delayed several times, then standing in line for 3 hours rebooking the flight. I finally got a flight out through United Airlines the next day. The inexpensive prices are not worth the wasted time I spent trying to fly out of Denver.

I was unfortunately fooled by the price. Then you pay $55.00 for checked luggage and another $55.00 for carry on. Then they charge you for water, soda, coffee, tea, peanuts, you name it. The staff don't even announce that your flight has been delayed as ours was, the first 3 hours late, the second 5 hours late - neither one was announced we had to find someone to ask what happened.. If you dared to ask they would tell you they didn't know so just go sit down and wait for your flight to be called. Then once the flight that should have been there hours earlier finally had a boarding time they had you move from one place to another and once everyone moved they had you go back to were you were and then they had you move again, we did this 4 times before they finally stopped moving us they moved the planes from one station to another. I can assure you that it is my families last time.

We had a two hour delay at Philadelphia. Our return flight was over 3 hours late from Las Vegas. You almost spend more than 3 quarter a day just waiting for our flight. There is no reason given for the delay, it's like that is the norm for this Spirit. I will never use this carrier again. The seats are uncomfortable no recline in the chairs. Just because the cost of the ticket is discounted does not mean you treat people less than human.

Arrived to the airport to find out our flight was delayed an hour which made me miss our connecting flight in Chicago so we forced to wait until 3.30pm in Chicago. No reason why the plane was delayed arrived in Chicago around 8:30am. My family and sat around all day at the airport then my flight was delayed again until 5:45pm. Called customer service to complain since I paid extra money to arrive in Las Vegas early. Waited about an hour on hold then then finally got someone who was rude and no help. The baggage fee is ridiculous then you want to charge $3 for a can soda after everyone just waited all day in the airport. The seats on 2 out of the 3 planes didn't recline at all. Then leaving Las Vegas our plane was delayed until 2am when it was suppose to leave at 10:30pm.

Flight out from LaGuardia got cancelled, after I waited at the airport for 3 hours, ground staff was entirely unhelpful. Flight back from Chicago also got delayed 3 hours, once again, ground staff was entirely unhelpful.

We flew round trip from Denver to Dallas and both of our flights were delayed 3+ hours. They did not announce the delay until we were already through security. Customer service was impossible to get ahold of and did not compensate for our stuggles. In addition the seats are uncomfortable and cramped.