Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5127 reviews
2/10
3 star Skytrax Rating
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1/10

"very rude employees"

(Canada)

Verified Review | Fort Lauderdale to Detroit with Spirit Airlines. We got to the terminal for our 820pm flight at approx 545pm. We checked in, got our boarding passes and checked the board for our flight. Our 820pm flight was delayed until 930pm. We were then instructed to get into a huge line in order to check our bags. The line was so long that it went outside and down the sidewalk. It took a little over an hour just to check our bags, and then we still had to go through security. When we finally got up to the front in order to check our bags, we were informed that not only had our boarding gate changed, but our flight was now delayed until 1015pm. We went to our gate and waited. After about an hour, they made an announcement that our gate had been changed to one on the other side of the terminal. So, with about 50 other grumbling people, we walked to the new gate, and waited. They made an announcement that we were waiting on a couple of flight attendants to get there from another flight and that we'd start boarding as soon as they did their safety check. Finally at about 9pm we started boarding. You would think that's where our troubles would end, but no. We landed in Detroit at 1210am, then it took us 20 minutes to get to the terminal and get off the plane. Then another long walk down to baggage claim. We get to baggage claim 2 and we waited. All around us, people were starting to sit down in the middle of the floor. After 1h 10m there was announcement saying that the carousel with our baggage would now be at number 6. So we all get up, walk down to carousel number 6, and wait another 20 minutes before our baggage finally started coming up. Then we still had to get a shuttle to the hotel to get our car, and then drive 40 minutes to get home. So a trip that should have been approx. 6 hours ended up being almost 9 hours. This is absolutely outrageous considering that it's only a 2.5 hour flight. Not only that, but we also had to deal with a lot of very rude employees. Is it because the customers are disgruntled by all of the waiting and delayed/cancelled flights taking it out on them? The entire airline needs to be more organized and way more efficient. If you choose to fly Spirit, I wish you the best.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFLL to DTW
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not worth it at all"

(Italy)

Verified Review | Spirit Airlines flight from Las Vegas to Chicago, May 7: delayed by 2 hours. Flight Chicago to Las Vegas, May 9: cancelled 20 minutes before departure, because the pilot did not show up! Alternative flight offered due to cancellation: 24 hours later, with an additional stopover of only 45 minutes - the first leg was of course late by 15 minutes. Had to fight lto get rebooked on a direct flight the same day and not get stuck for a second night. The few dollars saved are not worth it at all.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAS to ORD
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"beware of this airline"

(United States)

Boston to Las Vegas with Spirit Airlines and horrible service. Over the period of three hours we kept getting information that our flight has been delayed. They delayed us for about 4-5 times. Started at 7 pm and ended at about 10pm with constant delays. My guess is that they must of known that this was going to get cancelled. However we found ourselves scrambling to try and find another flight but we were too late. The next one was the next day not arriving until midnight. We had lost money from having to get a hotel as well as find another flight. They only offered to refund our money, however not help recoup for anything else. My sister left about four days earlier on Spirit and had a similar experience. So beware of this airline. They don't seem to have that great a record.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBOS to LAS
Date FlownMay 2016
Ground Service 12345
Value For Money 12345
no
10/10

"trip went perfectly"

(United States)

I purchased 2 round trip Spirit Airlines tickets from Boston to Fort Lauderdale Florida for our two sons on break from college. The trip went perfectly. You can the view the flight status for all flights leaving and going to the same route as yours and that day there were 6 flights in total. ALL were in the air no later than 15 minutes of schedule and all landed right about on time. They accepted both son's back packs as a free carry-ons. One measured 18x15x10, the other was bigger at 22x16x8. I read one complaint that a woman tried to bring a laptop bag and a large purse and they charged her for the purse and she blamed the airline - it was her fault for not reading the fine print. The airline saves you a lot of money but there are significant up-charges if you don't read the fine print. Purchase your assigned seats at booking or you won't sit next to each other. I did ($52 total for two tickets round trip). If you don't, you'll pay double. Print your free boarding pass. If you don't, you'll pay $25 per ticket. Pay for any luggage at time of booking. If you don't, you'll pay $100 per bag. That's how they make money. But if you do your homework, you can keep that money in your pocket.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBOS to FLL
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I was pleasantly surprised"

(United States)

Verified Review | Cleveland to Ft Lauderdale with Spirit Airlines. I was skeptical to fly Spirit due to reviews, but I was pleasantly surprised. It exceeded my expectations. Flights were on-time, staff was friendly and check in very simple. I admit that I read up on the company before booking and as long as you purchase all up front, there are no surprises.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCLE to FLL
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very appreciative of his kindness"

(United Kingdom)

Verified Review | I needed a drink on this flight (Flight NK266, April 26 2016, Zone 2, Seat 2D) from Loss Angles to Philadelphia. I had the cash to pay for it and also had a credit card from the UK but neither was acceptable under company policy. The steward on duty came over when all seemed lost to me and offered me a drink and a cake at his expense. Needless to say I was very appreciative of his kindness and offered him the cash but he declined to accept. On the way from Philadelphia to Los Angeles a week earlier (Flight NK267, April 20 2016, Zone 2, Seat 1D) I was in a similar situation but was similarly treated by the stewardess on duty who gave me a cup of coffee and a sandwich and would not accept payment for it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAX to PHL
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"so fed up with this airline"

(United States)

Verified Review | I am so fed up with this airline. They extract fees at every angle. I checked in early to get a somewhat decent seat (like I did for my upcoming flight tomorrow from Denver to Chicago by setting an alarm for 24 hours to check in) and get a seat at the back of the plane in the middle. Trust me, my standards for a seat are not that high. I can get passed the fact they don't recline, or my back is mangled after a less than 2 hr flight, the $50 carry on fee, the slow lines at the counter, etc.. And I get that they are upfront about costs overall, but this particularly makes me angry because they charge you $18 to move your seat from the middle at the kiosk. It's just another way to make you miserable enough to extract a little more money out of you. By the time you make this flight somewhat bearable you could have flown Southwest and got a snack, Internet, and 2 free bags. They call it "random" seating, but how is it that every time I chose this option I always get the middle in the back? Isn't there only about a 1/3 chance you'd get that? Why has this happened the last 3 times I've flown them? Not very "random" Spirit. You will not get another dime out of me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDEN to ORD
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"tell you everything up front"

(United States)

Baltimore Washington to Chicago O'Hare. In defense of Spirit Airlines, they tell you everything up front about possible additional charges. Thankfully, I was traveling light and did not need to purchase anything else. The flights were both quick and safe and we even got to Chicago so early that they didn't have a gate ready for us. Overall, the price was around $80 cheaper than any other airline. I just wish Spirit flew to more places, so I wouldn't have to drive as far to BWI to fly them.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBWI to ORD
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"last time I will fly Spirit"

(United States)

Las Vegas to Denver, and this is the first and very last time I will ever fly Spirit Airlines. Horrible experience. My flight was delayed 7 times through out the day. And no other reason then the plane was late getting back from an LA flight. Emails from Spirit started this morning at 0945 through my final flight time (hopefully, fingers crossed! ) of 7pm. Haven't taken off yet, maybe another email coming? Poor planning on the airlines part creates a bunch of angry and NON returning customers. Someone at Spirit needs to wake up and get some planning skills in order. Thank you Spirit for ruining the end of my wonderful vacation.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLAS to DEN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"my best flight experience"

(United States)

Verified Review | This was my first time flying with Spirit and I was pretty nervous flying with an airline I have never heard of. I'm from the St. Louis area but I could not beat the prices Spirit Airlines had to offer from Kansas City to LA so the drive to this airport was well worth it. It was easy check in and my flights were in time and the service was great. This was probably my best flight experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKCI to LAX
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes