Spirit Airlines

✅ Verified Review | Flew Spirit from Minneapolis to Las Vegas. We were supposed to board at 9.25pm - waited an extra 45 minutes before a couple of staff members arrived at the gate check in - they had no idea what was going on and had another come up, she proceeds to tell us that there's an hour delay due to "weather problems" - 15 minutes later it becomes two hours and finally we're told that our flight has been cancelled. We all go to ticketing to check our options and instead of letting us know right away that the first 15 or so people will have better luck getting on the next morning flight-they wait a half hour and scream it - this entire process was tedious and very frustrating, especially considering that the person I'm supposed to visit will be overseas for the next year. I understand that these people are just doing their job, however the way they go about it was one of the most frustrating things to witness. I will never fly with Spirit again, the low cost ticket isn't worth it and I will gladly pay more to have a peace of mind and oh yeah, an actual flight.

✅ Verified Review | Granted we cannot control the weather, however we can control customer support. My wife and I were scheduled to fly from Chicago O'Hare to Denver to visit her sister. There was a line of storms that moved through grounding all planes in the airport. Safety first of course. The storms moved through allowing the air traffic continuum. Our plane was delayed 4 times and ultimately cancelled. We were addressed at the refund counter that our plane could not have access to a gate for passengers to board. Consequently, we were financially unable to book on another flight due to the high cost and extreme inconvenience. We booked with Spirit due to the price and reliability of their service and feel extremely let down with this scenario. A plane unable to board its passengers due to a lack of gate availability. Absurd and lacking guest hospitality. As an airline passenger, we are to be treated with the same guest service that you might expect at a hotel. The guest experience comes first and your guests have the right to feel appreciated, not left behind.

✅ Verified Review | Flight 331, LaGuardia - Chicago, 06/05/16 was cancelled because of weather conditions. OK, it happens sometimes, but: 1) E-mail notification wasn't sent to me, I just got phone call and when I tried to call back the number was disconnected 2) Spirit offered nearest flight 2 days later. In the same time flights of other airlines were just delayed (even not cancelled) 3) We denied the Spirit offer and had to buy tickets on a United flight that was delayed several hours. When we returned beck to Spirit counter in LGA it was empty. All Spirit employees left for home although it was before the departure time of cancelled flight 4) Spirit refunded me for the cancelled flight without any problem but I failed to receive confirmation about flight cancellation. Conclusion: awful service, irresponsible staff.

While I respect the fact that Spirit is a low cost economy airline, this is no more a scam pretending to be economic. You would be better off with Southwest. At least with them you get a drink, an actual tray table and they don't gouge you with a $40 carry on fee. I made the mistake of waiting until the day before to decide if I wanted carry on or check in and the rates went up. Does it take up more room the closer it gets to flight time? Even worse was the delay after delay after delay on my return trip. I am actually flying with them one more time but only because I was unaware of the jump in price. I will NEVER fly with them again.

I will never fly Spirit again. I was foolish enough to give them a second chance after my first bad experience and this time they completely cancelled my flight from Atlanta to Detroit and couldn't get me home for a few days. I rented a car and drove and got a refund. The discount just isn't worth the lost time frustration and aggravation. In the future I will fly a real airline.

✅ Verified Review | Please do not buy a ticket with Spirit Airline if you actually want to get to the location you have booked the flight for. I planned a trip to Washington DC with my kids. We were looking forward to our trip and had the hotel paid for with several tours booked. We got to the airport in plenty of time, and it looked like our flight was on time. Once we got to the gate, I noticed some other passengers upset, but the flight was still posted as on time. When I asked what the problem was - the other passengers notified me the flight was cancelled. At first the excuse the Spirit Airlines employees used was "weather", but every other airline had flights going in and out of the DC area throughout the day. The second excuse that was given was "air traffic control". The Spirit employees could not be less helpful. I was offered a credit, a refund, or the next available flight (which was three days away and after our return flight was scheduled). I took the refund and learned a valuable lesson - if the price looks to good to be true - it is not true.

Puerto Rico to Atlanta with Spirit. This airline will find any way they can to take advantage and fool their passengers into paying more. Although their flights are cheaper up front, they found a way for me to pay another $175 to check a bag (I did this a day in advance) and pick a small middle seat in the back. They charge a fee for every seat you pick, they charge a fee for printing boarding passes. Checking in is complicated. You must create an account and provide your email so they now send me spam. Then they do not provide online boarding passes. My hotel does not have a printer. So I have to pay more at the gate to get the boarding passes I already paid 3 times for.

✅ Verified Review | On my flight from Atlanta to Fort Lauderdale we had a 5 hrs delay. Without any explanations. Just went for boarding on the flight back. Not only were we already delayed, they made me pay $100 for a carry on bag. The only reason - it has wheels on it. So it's not the size, it's the fact that it has wheels on it. Would not let me use the voucher that I had, apparently I had to register it prior to check in. This is by far the worst experience I have had with any airline and I fly at least 2 times a month.

I had an unpleasant experience flying Spirit for the first time in Feb to Ft. Lauderdale, vowed I would never fly Spirit again - decided to give them another chance due to attractive ticket price. Delayed in Houston for unknown reasons, since I could not make connection in Atlanta had to spend the night in Houston - at my expense - routed the next day thru Minneapolis - beside the uncomfortable seats (I have folding aluminum patio chairs that are more comfortable), the ticket agents were of very little assistance. Acted as if they did not care, offered refund if I did not like the flight change. Offered no alternatives with another carrier so I could get to Philadelphia on time - uncaring employees - uncomfortable aircrafts - altogether a miserable experience - I'm done.

I flew from Baltimore (BWI) to Boston (BOS). I would recommend flying with Spirit, only if you are travelling alone and going for a short duration flight (maximum of 2 hours). The seat is so uncomfortable, it does not recline, we have to sit erect throughout the flight. Water costs $3. But, besides that: Cabin crew were friendly, the plane was clean, take off and landing was smooth. I think, the price worth it. But, I would not recommend flying with Spirit if its price is relatively closer with other airlines.