Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5130 reviews
2/10
3 star Skytrax Rating
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9/10

"we were pleasantly surprised"

(United States)

Trip Verified | Boston to Ft. Lauderdale. My wife and I were apprehensive to fly Spirit, so we were pleasantly surprised that our trip went off without a hitch. Crew was friendly, flights were on time, and prices were clearly posted. Yes, everything costs extra. Still as cheap or cheaper than other fares for this particular route and it's nonstop. Our time is worth it. We'll definitely fly Spirit again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Ft. Lauderdale
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"$65 to have my carry on bag"

(United States)

Trip Verified | San Diego to Las Vegas. I was pretty excited when I was able to buy a round trip ticket from San Diego to Portland for $140, until I got to my departing terminal and was charged $65 to have my carry on bag one way. I’m going to be spending almost the exact same amount on just my carry on bag (that isn’t even that large) as I spent on my ticket. Must be how they make their money. Here, fly super cheap, but pay the same price as your ticket, to bring your purse.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Diego to Las Vegas
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"stronomical fees for baggage"

(United States)

Trip Verified | Atlanta to Philadelphia. This airline practices the most unprofessional business tactics ever. Everything about its design is to rob you of your hard earned dollars. It basically bribes you with low priced tickets to only charge you astronomical fees for your baggage. They will get your bags on your flight but leave you behind by changing departure times multiple times and not inform you. Only to add insult to injury by not offering a credit/refund for their error and inconvenience. My boyfriend and I missed a wedding, lost funds for airline tickets, paid hotel stay, and baggage fees and we arrived at the airport an hour early!.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAtlanta to Philadelphia
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I’d rather walk or drive "

(United States)

Trip Verified | Minneapolis to Fort Lauderdale. I’d rather walk or drive than ever get on another Spirit Airlines flight again. The flight itinerary was changed, 4 times, all within 3 hours of the supposed departure time. So if you’re traveling to the airport, you had no idea when you should actually leave. We finally get on this plane and these people don’t even turn off the lights in the plane, so now you have these bright lights shining in your eyes while you’re trying to sleep on a flight that doesn’t leave till 1 a.m. Never again will I fly with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMinneapolis to Fort Lauderdale
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Shame on Spirit Airlines"

(United States)

Trip Verified | Boston to Fort Myers. My granddaughter spent the holidays with me. She flew Southwest on the trip up. We decided to try Spirit as they offered a 91 dollar ticket from Boston to FL. I only spent 90 dollars for her to fly Southwest to Boston and she had 2 check bags and a carry on. She boarded in group A no charge she got a good seat no charge. When we went to check in it close 47 dollar for 1 check bag 38 pounds, and they charged 30 dollars for overweight. Not even water or snacks provided unless you pay a fee. Shame on Spirit Airlines.
AircraftAirbus
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Fort Myers
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"employees are rude and unqualified"

(United States)

Trip Verified | Baltimore to Atlanta. The Spirit Airlines employees are rude and unqualified. They charge one time your bag saying its too big and another time they say its ok to travel with that same bag and you don’t need to pay for that. The service is disgusting and the employees are rude. I never recommend this airline to anybody. And for Spirit, I recommend they hire qualified employees and teach them not to behave as animals. Teach them what is ethical behavior and how to talk to clients.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to Atlanta
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never use this airline again"

(United States)

Trip Verified | San Juan to Orlando via Philadelphia. Walk to the gate counter where three female Spirit uniformed employees are having a conversation. After waiting a proper minute to be helped I ask politely if they can help me. One of the females turns her face towards me and told me to wait. She then return to her personal story which I could listen from the other side of the counter. I did not leave. She turns again and uses a threatening voice and facial expression to ask me to leave the counter area. I responded with my simple flight question and wait for an answer - the female next to her replied. I said thanks and silently swore never to use this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Juan to Orlando via Philadelphia
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"effectively no customer service"

(Canada)

Trip Verified | Detroit to Las Vegas. The airline tries to make money out of almost everything. People are force to pay $65 for their carry ons. There is effectively no customer service. The seats are very uncomfortable and close to each other. It was the first time for me to fly with spirit and by sure it will be the last one.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDetroit to Las Vegas
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Excellent experience"

(United States)

Trip Verified | Houston to Tampa. Excellent experience Boarding was a little slow but for the price, you can’t beat it! Hubby is 6’3” and 260 lbs and change. Both of us were comfortable
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHouston to Tampa
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the worst service ever"

(United States)

Trip Verified | This airline took our money and provided the worst service ever! Do not waste your money on it! My wife and I were suppose to fly on December 31st from Aguadilla, Puerto Rico to Orlando International Airport. We got there 2 hours prior to the 4am departure and passed our bags to agriculture, afterwards we were sent to the check in do it yourself kiosk and received a printed ticket saying "kiosk cannot complete check in, please bring to agent", many people received the same so we all got in a extensive line and waited a long time, once near the front we were told "The computers are having technical difficulties and the gate will be closing soon so if you want to fly each person must pay an extra 99$" Afterwards most people on the line started to protest to no avail, the spirit workers would not give us our tickets, would not let us in and they would not refund the money either. In consequence many were left with nowhere to stay all thanks to a under trained (if trained at all), and heartless staff. The manager did nothing to ease the situation either, and the flight seems to have left with very little people since there was a huge amount of people in line at the time of departure. Never flying again with this airline!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAguadilla to Orlando
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no