Spirit Airlines

✅ Trip Verified | Latrobe to Ft Lauderdale. I have flown Spirit Airlines numerous times and every time they have been late or canceled. Worst airline. I’m done with them. I advise to not fly Spirit. Their workers are unprofessional.

✅ Trip Verified | New Orleans to New York. Several years back I used this airline and it was horrible. Silly me trying to give them the benefit of the doubt thought they deserved a second chance. Not only is the customer service horrible but the baggage policy listed on the website does not match the information given at the door. My carry on measured 17”, according to the website it must be below 22” for no charge. As I boarded a rude representative said that I would have to pay a $65 fee. I explained that my bag fit the description as advertised on the website. I even went ahead and placed my bag in the carry on box to show her. Her precise words were “your bag fits the box therefore you’ll have to pay the fee” to sum up her reasoning if your bag is under the the size limit you’ll have to pay, if it is over the size limit you’ll have to pay. There is no such thing as a free carryon item with Spirit. Either way you’ll have to pay. Whatever just add on an extra $130 on top of your ticket price. If I can give this review no stars I would.

Not Verified | Terrible airline. My flight was cancelled 2/7/19, Thursday evening, due to snow. Spirit's idea on getting another flight out was possibly on Saturday they would be able to get me to Las Vegas. I ended up flying out Thursday night with Delta but it cost an additional $400 for a last minute flight. I came back Sunday morning, 2/10/19 and my flight out of Las Vegas was delayed due to the plane coming in. So I missed my connection and the best they could do was to possibly get me home on Monday or Tuesday. I ended up getting an airfare with Sun Country, which cost me $400. It cost me over $800 extra for Spirits poor service and airfare and all they will do is credit me back the cost of Spirits airfare. Note to self-book with any other airline other than Spirit and pay extra $100 up front and know you will get to your destination on time and have a customer service team that cares. Do not fly Spirit - big rip off.

✅ Trip Verified | Baltimore to Tampa. My first Spirit flight was in June 2017. I was traveling to Atlanta. The flight was delayed 3 hours with no explanation given. My return flight was delayed 6 hours. 1.5 of those 6 hours was spent sitting on the plane waiting for the pilots to arrive at the airport. Last summer I flew from Orlando. Ended up sitting next to a passenger that insisted on bullying the person in front of us leading to a huge altercation on the plane. My third experience (I should’ve known better by now, right?), my 10:58pm flight was delayed 3 hours for no reason. I left at 1:30am. My final run-in with Spirit happened yesterday when I rushed to the airport just to get to the gate and find out my flight was delayed 4 hours. 4 hours then turned into 6 hours. “Mechanical issues. Here’s a $7 food voucher!” Needless to say, I cancelled my flight and drove back to my condo and will never give them a penny ever again. It’s not worth it. The cabin is cramped. No WiFi. The planes are always having issues. The luggage costs you your first born child and a limb. Just book with a reputable airline. Save yourself the despair.

Not Verified | Flew Fort Lauderdale to Bogota with Spirit Airlines. I don't mind the horrid seats, awful snacks and shoddy service but what really annoys me is their website and App which fails 99% of the time to successfully check me in via mobile or email methods. To be printing boarding passes in this day and age is a joke and something you only see in the USA. They should be fined for this level of service there's no excuse for it and most other airlines have figured it out.

✅ Trip Verified | Complete ineptness and lack of empathy for their customers. On our return trip from St. Maarten to Dallas, our initial flight out was delayed 3 hours, to which we missed our connection in Fort Lauderdale. We were told in St. Maarten that we would be on the first direct flight the following morning in Fort Lauderdale to Dallas but learned different upon arrival. Spirit Airlines “fix” to get us to DFW was four connections: St. Maarten to Fort Lauderdale, Fort Lauderdale to Orlando, Orlando to Atlanta, Atlanta to Detroit, then Detroit to Dallas, traveling over two days. My wife and I were left to sleep in the terminal in Orlando, as we arrived past 11pm with every hotel booked solid on a Saturday night, with no offer from Spirit to put us up somewhere or vouchers for food. If it wasn’t for an employee in Orlando who managed to rebook us through one hub instead of two, and get us on stand-by for a direct flight to Dallas at 12:02am Saturday, my wife and I would of arrived at 12:43am om Sunday. We tried to get help rebooking in St. Maarten and Fort Lauderdale before arriving in Orlando, and employees at both locations made no effort to assist us. Flying cheap will save you a couple of bucks, but in the long run, only one employee at Spirit cared that we were more than seat fillers.

✅ Trip Verified | I originally had American Airlines from Tampa to Philadelphia to State College and then a return flight. Plans change and I didn't need the flight to State College but American Airlines was going to charge me over $450 to drop that off the ticket. I got a $69 ticket one way from Philadelphia to Tampa and it could not have been a better experience. From checking my bag to the crew on the plane to the overall experience it was fantastic. Even the Spirit Airlines employee when we were picking up our luggage in Tampa was very helpful and pleasant. I will definitely be using Spirit Airlines whenever I can as long as these experiences continue.

Not Verified | New Orleans to Los Angeles. Never again would I fly on Spirit. They charged me $65 because the plastic handle on my tiny bag stuck out less than a half an inch past the extremely tiny slot. There was almost nothing in my bag and it fit perfectly. Other passengers bags were clearly packed full and really heavy. So it’s not the weight like they claim it’s just them trying to rip people off and ruin trips. They wouldn’t even give you a free cup of ice. I had to pay for it. Seats feel like concrete and the staff is rude.

✅ Trip Verified | This has by far been the worst airline experience I have ever witness in my 18 years of traveling. The lines were extremely long, the desks were understaffed, the staff was unpleasant, and it was complete chaos. I flew out of Orlando to Boston on a 7:00 am flight and the bag drop line took triple the amount of time it should have. Spirit’s bag weight limit is also 10 lbs under the average and you have to pay if it’s over 40 (whereas most others have a 50 lb limit). It’s such a scam for money and not worth a penny. We nearly missed our flight due to the horrible disorganization. Save your money, this airline is a rip off - if I could rate zero stars I would.

✅ Trip Verified | Orlando to Chicago. I cannot believe just how inept this airline is. Not only are the costs necessary to book this flight, but Spirit does not intend to complete any of their booked flights. Today, we attempt to fly into Chicago. Yes, it is snowing there. The other airlines are actually traveling. Flight planned for 3:40. Then moved to 9:50pm. Then moved to 7:57pm. Right now it’s claiming 10:07 departure. Not holding my breath. I’m on the way to the rental counter to get a car and drive to Atlanta.