SpiceJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 634 reviews
4/10
3 star Skytrax Rating
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9/10

"Service is very good"

(India)

Service is very good, I am impressed with Miss Renu who gave the best services ever. Thanks to Renu who is very sweet by her nature as well as her service
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Bhubaneswar
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"SpiceJet experience was good"

(India)

Not Verified | SpiceJet experience was good. The crew members service and behaviour was also good. I can rate my flight experience on SpiceJet airlines flight 10/10.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChennai to Durgapur
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"great service from crew"

(India)

Not Verified | Great on boarding and great service from crew. They greeted me with a smile and patience. Without asking the moment I got to my seat I was served with water.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChennai to Port Blair
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Our flight was delayed 3 times"

(India)

Not Verified | Our flight was delayed 3 times (from 6 it became 7:14 then 8:10 and then 8:55) and even when the flight was delayed for the 3rd time they weren't sure if they're going to delay it again or not. They said it was because of a ‘technical difficulty’ but all the flights had been delayed so it definitely wasn't that. We demanded for free food but even that wasn't provided. We finally boarded the plane at 8:30 after arguing a lot. This was my first and last experience with them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"They kept delaying the departure"

(India)

Trip Verified | They kept delaying the departure 1 hour and again another hour, and again another hour. After almost 2.5 hours and making passenger sit in flight they say their is technical glitch.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Bangalore
Date FlownJuly 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worse service ever"

(India)

Trip Verified | Worse service ever, misleading information, also they will charge you extra money in each step so if your ticket price is 1000 Aed then you will ending up paying 2000 because of their stupid policies. If you don’t like then they ask you board other flight
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Delhi
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"an utter disappoint"

(Bangladesh)

Trip Verified | Worst domestic flying experience ever. They were constantly changing the timings of the flight, they were not taking any responsibility for delaying the flight and not even offered us refreshment willingly which is the in rules. My original flight was in 8:10 a.m. but after all the delays and rescheduling it started boarding in 7:00 p.m. Their behaviour was very rude and they won't take any responsibility for anything. 2 fellow passengers were in the airport since 12pm but they didn't offered them any refreshment or anything. SpiceJet is an utter disappoint as flight service provider. I would never every recommend SpiceJet for any kind of flying.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Srinagar
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Really worst experience"

(India)

Trip Verified | First of all please don’t trust on SpiceJet. They never on time. They can kill your planning. Unlimited rescheduling. If you have any urgent work, inter change of flight be careful. Really worst experience.
AircraftSG 937
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePune to New Delhi
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Inflight experience is wonderful"

(United Arab Emirates)

Trip Verified | Ground Staff and Customer Service Staff are very helpful and supportive. Inflight experience is wonderful and spice max facilities are an added advantage. Thank you and keep up the good work .
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteDubai to Pune
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"cancelled and no alternative flight available"

(India)

Not Verified | I had booked a flight from New Delhi to Shirdi travel date 17-June-23 and had accordingly booked my hotel and other itineraries. The booking was done way in advance to make sure everything is in order. Now 2 days back I received an SMS from SpiceJet that the flight has been cancelled and there is no alternative flight available. I spoke to SpiceJet agent and requested them to arrange a flight for me on another carrier which is Indigo on which I was told that I need to write to higher authorities. This is plainly making a fool out of the customer as now the only direct flight which is available is Indigo and is more than double the price I paid for SpiceJet flight booked in advance. SpiceJet always does this with their customers. If they are unable to operate they should shut down operations but shouldn’t cheat the customers. I had to pay INR 12000 extra for the alternate flight to reach Shirdi.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew Delhi to Shirdi
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no