Southwest Airlines

Not Verified | Tampa to Kansas City. Southwest service is gone. 5 of last 6 flights wifi not working or intermittent. Have gone from economical with great service to mid range pricing with horrible service. So tragically sad! They're now the Greyhound bus in the sky. Filthy, out of date, sketchy planes.

✅ Trip Verified | Indianapolis to Las Vegas. Very poor reliability. Flights on this airline are delayed in at least half my flights. It used to be reliable and now it is expensive and unreliable. The in air Wi-Fi is the worst I have ever experienced. I will not fly Southwest Airlines anymore.

✅ Trip Verified | Raising the early bird to $20/one way p/person ($80 r/t) just put Southwest Airlines in the same category with other airlines that charge for bags, peanuts, oxygen, etc. Therefore my travel search will now include those carriers. Just cant leave well enough alone, can you. Just like all the rest, you always have to have more more more.

Not Verified | We were notified today that our flight home this Saturday to Chicago was cancelled. I called to get another flight home on Saturday and they were all booked as well as the Sunday’s flight! The only other option was to fly home on Friday, a day early, cutting time off our vacation sucks,, on a 6 hour flight to Chicago getting us home at 9 pm! Then we still have a 3 hour drive home. We are prepaid for our one bedroom condo at the Hilton Grand in Vegas through Saturday so we are out $300 because we have to fly home a day early! I will be spreading the word about this experience as well as my husband!

✅ Trip Verified | I recently flew on Southwest airlines and the flight was delayed by a little more than 3 hours. Despite this being inconvenient it is sometimes unavoidable. Southwest airlines offered vouchers to all passengers for the inconvenience. The flight crew was also very apologetic for the delayed and the service was extraordinary. I have experienced delays in many other carriers and never compensated in anyway. I will fly Southwest airlines whenever possible in the future.

✅ Trip Verified | Charleston to Midway. Flight was delayed about 5 hours. For everyone’s safety the flight was delayed due to mechanical issue. We were given a “Luv voucher” for more than the cost of the flight. All Southwest staff were very professional and courteous. Thank you to Southwest Airlines.

Not Verified | Denver to Tampa via Atlanta. Southwest has terrible customer service with a poor management of aircraft. They cancel flights routinely with the excuse “inclement weather” and then are unable to rebook you in a timely manner. Mind you other airlines and even other southwest aircraft are departing on time. It’s all good on Southwest if you flight actually leaves, but once your flight is cancelled, good luck trying to get another flight with the next 5 days. You might save on the ticket but in the long run you are out thousands because they have limited ability to accommodate one small problem in flight operations. This has now happened to me twice in a row. Other airlines do a better job of rescheduling you. Southwest leaves you stranded and doesn’t help with the expense of waiting multiple days to get back home.

✅ Trip Verified | I just wanted to share my recent experience with Southwest so that people can make informed decisions and know what they are getting themselves into when they book with them. I did not have a good experience with Southwest Airlines. I received an email from Southwest on Wednesday night indicating that my Thursday morning flight back from Boston to Denver had been cancelled due to weather. I had heard from my brother-in-law, who used to fly Southwest frequently, that they had a very strict weather cancellation policy, so out of curiosity, I went to check if all flights into Denver were cancelled, or if Southwest was just falling back on their strict weather cancellation policy. I found that both JetBlue and Spirit flights were still scheduled to arrive in Denver on time, which would lead me to believe that although Denver airport conditions may not have been ideal, they were safe enough for commercial airlines to fly in. Denver International Airport was even indicating that they had 4 of their 6 runways open. I called the number Southwest included in their flight cancellation email to reschedule my flight. After waiting on hold for about 1.5 hours, I was disconnected, so I called them back immediately only to wait on hold for 2 more hours. Once I was finally able to get through to a customer service representative to reschedule my flight, the representative told me that the absolute soonest flight they could get me on was not until Sunday, 4 days later. My husband and I had plans to go up to the mountains for the weekend and flying back into Denver on Sunday would have caused us to miss our entire trip. So I called AMEX Travel, as I had booked through them initially, and they were able to get me on a United flight leaving Saturday…one day earlier than the Southwest flight. At this point I was really wishing I would have booked with JetBlue or Spirit, as now I would be stuck in Boston an additional 3 days that I had not planned for. This means 3 more nights in a hotel, 3 more days of having to purchase food, and 3 more days of missing work. If this wasn’t inconvenient enough, my husband and I were also not going to be able to make our trip to the mountains, which we had already planned. Just for fun, I added up all the costs that stemmed from Southwest cancelling my flight. Hotel: $150/per night x 3 nights = $450 (prices had gone up over the weekend due to the St. Patrick’s Day holiday) Food: about $10/meal x 9 meals = $90 Missed days of work: $22/hr x 24 hrs (3 8 hr workdays) = $528. Total amount lost due to Southwest cancelling my flight because of their “strict weather policy” = $1,068 (this is not including the money that was already spent on our trip to the mountains that we were not able to take). I don’t know many people who can afford to just lose out on that amount of money. Southwest did end up refunding my cancelled flight, which naturally they should, considering they cancelled it. In addition, when I called in to see if they could offer any other kind of compensation, they offered me a $150 Southwest flight voucher. They indicated that because the flight was cancelled due to weather, the cancellation was out of their control and is not their fault. I beg to differ. JetBlue and Spirit did not cancel their flights, so clearly, the cancellation was due to some policy Southwest has that JetBlue and Spirit do not.,

✅ Trip Verified | I flew to MO from NY for my sons Army graduation. We had booked a return flight from MO to NY on 3/15/19 at 8:15 which was delayed until 10:00 then cancelled. I was told it was due to the weather and I would not receive a refund. After speaking to 3 different people I was finally told our flight was cancelled due to safety issues. My family and I had to purchase different tickets through American Airlines because Southwest told us that they wouldn’t have anything for another 2 days. One of the Southwest representatives said that they would return $311.96 per person, gave me a receipt told me it would return to my credit card within two days which was a lie. I spent over $2000 on a rental car and new tickets in order to get home for work thinking I was getting my money back, as I was told. I will no longer be flying Southwest, the customer service is terrible!

✅ Trip Verified | I had a change of last name that I e-mailed well back in Jan 2019. Upon requesting how to get my last name change, I was not informed that I should also include any upcoming flight reservation numbers. That being said, only my Rapid Rewards profile was updated on the site, nothing else. I didn't know what to make of this by the time I went to fly out. I was allowed to fly with my old married last name with no issues, but was almost left to not be allowed to get on the plane from Austin because my ID didn't match my boarding pass name. This caused me to nearly miss my flight and I rushed to the gate losing 4 items! I've never in my life lost so many items in my life- especially not all at once! I was incredibly flustered. I lost 2 items at Austin, one on a plane going to Nashville, then at the Nashville Airport before boarding my flight back to Chicago. The incorrect last name was Baker instead of Anderson. I called to their Customer Service headquarters to where the best they could do was offer me a voucher of $100. That's not even enough for a free flight (round trip) to anywhere! They seriously don't care about their customers because aside from using this voucher, I will no longer be using their flight services again. I didn't even get a promised drink from Nashville into Chicago. I also landed without a jacket (because this was one of my 4 lost items) and ended up freezing. I've reported my lost items twice! TWICE! Because after you call in to report a claim of a lost item, they insist that you fill out a document of theirs to be submitted via e-mail on top of it. This company makes all sorts of excuses as to why they won't do anything further. They say that they had no idea I had an upcoming flight based on my RR#. I had no idea they even needed it! So, they can't point blame on me. What happened to the "Customer's always right!" attitude? I'll be taking my business elsewhere and I recommend everyone else does the same! I get that they are not responsible for lost items; however, I would not have lost any of those items if I hadn't been flustered to missing my plane to begin with- so yes, it is their fault when I've never lost anything at airports in my life! I'm very disappointed in this airline company and I cannot wait to use their voucher to just move on to another airline company.