Southwest Airlines

Not Verified | Flight attendants were so rude! Flying out of a small airport in Eugene, Oregon after hiking and the flight attendants were yelling at everyone to sit down before boarding was even complete. Passengers had smaller items in overhead bins which did not allow guests with carry-on luggage enough space. Multiple people were told very rudely they would have to check their bags. This is ridiculous behavior when passengers have paid to carry on bags. Flight attendants should be doing their job by helping passengers, not berating and embarrassing them while they are trying to board. These two flight attendants need a serious course in customer service and how to treat passengers with respect. Appalling.

Not Verified | I flew southwest airlines for a business trip in Orlando. Although I had a ticketed flight the airlines bumped me to a later flight. They did offer me a voucher for the delay in getting to my destination. Once at the airport at my destination I was told that my luggage was still in Baltimore. As I had a meeting that evening I arrived late for the meeting and was not properly dressed to do my best. I stopped to purchase some necessary items. When my luggage finally arrived, I was told I would get a voucher if I picked up the luggage at the airport, otherwise they would deliver. I received the luggage the next day at 7pm when I got in from work. I told SWA that they should provide compensation for the inconvenience of not having my luggage or files until day 3. I entered a complaint as the inconvenience is going so long without my clothes for 30% of my work trip. They have not responded to my claim since. The inconvenience is not having my luggage and paperwork. SWA, choosing travel consumers want a reliable airline and who stands behind delayed luggage, whether we return to airport to pick up or have delivered. Very disappointing not to even get a response to my claim.

✅ Trip Verified | Very disappointed in the baggage attendant at San Antonio International Airport. At approximately I came to check in. After retrieving my luggage tag I proceeded to area to drop off bag. There were at least 3 attendants standing around with no customer. I just proceeded to first station. A lady with a red Southwest Airline shirt on walked and rudely stated I needed to wait until the called me. I advised I wasn’t aware. I’m not too concerned about Southwest Airlines policies if any; however, it was the ladies attitude. Not only did she treat me with disrespect, not one time did she greet me properly, ask me to have a good day or anything. She even slammed my bag on the conveyor almost if she wanted to emphasize her point. I was merely flying home to memorialize my Dad who passed away, You never know what anyone is going through with and a kind word, act or deed could make that persons day better. I did not appreciate this woman talking to me in a condescending, rude tone. If she were in my shoes, she wouldn’t have appreciated it either! Again, I don’t know who this woman is but she is not a good representative for your company. I have been flying for years and have never encountered anyone who behaved in that manner.

✅ Trip Verified | This is the worst airline ever. The customer service is horrible. I thought people were joking when they said how bad Southwest is, no its true. Today my wife changed my original flight from yesterday to today, and we couldn't cancel our original flight without choosing a replacement flight. So we got a confirmation email about canceling my original flight but no confirmation number about my new flight. After that we called customer service and they said they couldn't find my flight (even after we received our confirmation about my new flight). She was absolutely no help and basically told us to buy a brand new ticket to get home. Horrible service, I hate Southwest and I do not recommend flying this airline.

✅ Trip Verified | 1hr delayed arrival at Phoenix 1.5 hr delayed docking at the gate at Baltimore 3+ hr delay in getting luggage at baggage claims after arriving at the airport at 0100 am docking at 0230 and then not receiving bags at current time of 0435 AM. They have very poor customer service and it seems the airline is going down in quality. This was a horrible experience.

Not Verified | I have flown Southwest since I was a child and I am always impressed by the witty flight attendants, flexible seating and free carry-on policy. But alas, I find myself disappointed and distraught yet again. As I write this, I am sitting on the plane because I find the time to act is now. No longer will I sit in the shadows and ignore this issue. There are too many pretzels in the snack mix. It's preposterous. When you hear the term snack mix, you can expect a medley of various chips, crackers and PERHAPS a few pretzels. But what I just ate has no right to be called a MIX. Pretzels plagued my small package and I was overwhelmed. I have fond memories of the old peanut and biscuits that used to be available. Why are they gone? We may never know. Also, though this has nothing to do with the airline, the person in front of me has chosen to recline their seat. Why was this even made an option? And who would do that? I am struggling to sympathize. Maybe I would feel better if I had a well-rounded snack mix in my belly. Thank you for reading, and gods speed to anyone who values the truth and hates false advertizing.

✅ Trip Verified | Awful experience all around. 2 hour delay. Slow getting people on the plane. Rude. Why does this airline constantly do this. I had to reschedule all my arrival accommodations.

✅ Trip Verified | I ordered two coffees, with three sugars each, repeated three times; I’m first row window seat on left behind door. The cabin steward hands me two coffees with three creamers each, no lids; and no tables to set them on. Why couldn’t lids be provided? It took three hours to get my first beverage, I’m up at 5 to make 630 flight, and coffee providers are closed. Thanks for really screwing up a mornings start. I also appreciate that Southwest wants my feedback. Click on the feedback tab to ask what did you use app for? I’d honestly like to know why I did too? Feedback is static, please make no comments; submit. You used to be low cost, now you’re a legacy carrier; and as soon as I’ve exhausted my points using my companion fare; your credit card goes in the back of dresser. So spent on the lesser quality of flying southwest now, used to be fun exuberant staff; but now they treat you like a McDonald's employee would treat you. All the draws that made me loyal are falling to the wayside. You can tell the employees look at this like a job instead of a career.

✅ Trip Verified | I left my laptop on the plane. Darlene from Southwest baggage claim at Baltimore Washington international airport was incredibly rude and wouldn’t even let me finish my sentences. She literally kicked me out of the baggage claim (7/23/2023). I was not rude to her. It was purely one sided. Worst customer service I’ve ever gotten from an airline! No wonder Southwest doesn’t have a Google review option. They would be inundated with poor reviews about people like Darlene!

✅ Trip Verified | I am writing as a concerned Officer in the United States Army. I usually only fly with United or American and took a chance with Southwest bc I needed direct flights for my kids. I have three children who need to fly to CA to be with family as needed, ages 5, 8, and 15. I’ve never bothered to do early check in bc I’m priority boarding but decided to do it this time since it’s w a different airline then what I’m use to. My youngest being a 5 year old girl was given a seat in C24 when her brothers were placed in C11 and C 12. So naturally I called the airlines. The lady said she couldn’t change her seat. I asked what about priority boarding for unaccompanied minors (the 8 and 5 year old) she shut that down. I explained I need my kids to sit together please. I asked about priority boarding for military. I explained they have military ID cards and I will have mine on me as I plan to wait with them at the gate to see them off. She said “Sorry but no priority boarding for them, we don’t do that.” She was so rude. I explained these kids are new to this routine and it is the 5-year old first time flying w/o mommy with her. The southwest rep could not care less saying that there’s nothing she can do for us! I was very angry. Seeing how less than 1% of the population serves our military one would think they would treat military members and/ or their kids better, especially with everything they go through. Southwest is not a military friendly airline.