“customer service was excellent”
Chris Platz (United States)
Not Verified | A great flight at a reasonable price! The 2 free checked baggage is awesome and customer service from start to finish was excellent. No assigned seating wasn’t an issue. Seats are fairly comfortable and at 6’4” I had enough leg room to be comfortable. Thanks Southwest!
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Detroit to Salt Lake City via Chicago |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"we were displaced around the flight"
J Bayne (United States)
✅ Trip Verified | Horrible, we booked as a family of 10, expected to get together, and paid more than the standard flight ticket. Unfortunately, we were displaced around the flight, and they had no priority. Never do any group booking and advertise to family and friends. It’s just like Spirit Airlines, but a little bit of cushion on the seat, free bags, and a couple more inches.
Aircraft | Boeing 737-800 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Philadelphia to Houston via San Antonio |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"never fly another airline"
Sheila Catoira (United States)
Not Verified | Mary At customer service just hung in there throughout the worst cell phone reception I’ve experienced in my life ! to get our tickets done. Just incredible patient and determination. Pair that up with no luggage fee and no change fees I will never fly another airline as long as Southwest has the route!
Aircraft | Boeing 737 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | San Diego to San Jose del cabo |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"friendly no-frills service"
31 reviews Mahmud Noormohamed (United States)
✅ Trip Verified | On time departure and arrival notwithstanding a midflight medical emergency which appeared to have been resolved prior to landing in FLL. Outbound flight on 737-700 and inbound flight on 737-800. ICE worked flawlessly on both flights. On both flights, flight crew were courteous and provided the usual Southwest friendly no-frills service.
Aircraft | Boeing 737-700 / 737-800 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Dallas to Fort Lauderdale |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"had the worst flying experience"
Alex Schrader (United States)
✅ Trip Verified | We had the worst flying experience of our life. We were greeted by employees who were completely unhelpful yelling at as for using the wrong kiosk and rather than help, made rude remarks. A lost every flight we were on got delayed. We flew out of the Philadelphia airport and showed up over 2 hours early for our flight the airport economy parking is partly shut down for rehab. There was zero signs to direct us to the new entrance we had to follow a shuttle bus after attempting to circle the airport 4 times. We made it to the check in with 45-50 min to take off. As I explained the south west employees treated us like trash. My wife is 28 weeks pregnant and was almost in tears. We missed our flight and the only decent employee we encountered was the one at the gate who quickly rebooked us.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Philadelphia to El Paso |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"unnecessarily rude to a passenger"
Robert Gregory (United States)
Not Verified | A flight attendant was extremely rude to the elderly, wheelchair-bound passenger seated next to me for unzipping her dog's crate just enough for him to stick his head out. The crate was on the floor beneath the seat in front. Rather than politely telling her that the case must be fully closed, he treated her like a child and loudly demanded that she close it immediately. I was appalled that a Southwest employee would be so unnecessarily rude to a passenger.
Aircraft | Boeing 737 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Albuquerqe to Dallas |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"they treated me like garbage"
Jose Acosta (United States)
Not Verified | I always travel by Southwest and the treatment I received in Puerto Rico was the most unpleasant. I am disabled with a wheelchair and they treated me like garbage. It was the worst experience I have had with this company in the check-in area where people leave their luggage. Those who were there on Saturday at 3:30am should not be working with clients. The rest of the trip was very pleasant once we left Puerto Rico everyone was very friendly. Siempre viajo por Southwest y el trato que recivi en Puerto Rico fue el más desagradable soy impedido con silla de ruedas y me trataron como basura fue la peor experiencia que e tenido con esta compañia en el área de check in donde se deja el equipaje las personas que estuvieron allí el sábado a las 3:30am no deberían de trabajar con los clientes el resto del viaje fue muy agradable una vez salimos de Puerto Rico todos fueron bien amables.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | San Juan to Columbus |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"perhaps do not like their job"
V Remrey (United States)
Not Verified | Flight 623 from Phoenix to Greenville/Spartanburg with change in Atlanta on December 20, flight attendants perhaps do not like their job or had a bad day before, whatever, very unpleasant. Glad to have a different flight crew upon return.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Phoenix to Greenville/ Spartanburg |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"commended for his excellent service"
Charmaine Brown (Jamaica)
Not Verified | We were gifted with a very professional and kind male purser (unfortunately I didn’t get his name) on Flight # 273, date travelled December 23rd, 2023; we have never seen such superb service on Southwest Airlines before. The kind and exemplary behavior towards the elderly was superb; we observed how patient and attentive he was to them as well as the other passengers; he even walked thru after serving us, to ask us if we were “OK” and needed any thing else. This was a true example of what great customer service should be and he should commended for his excellent service.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Kingston to Orlando |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"efficient no-frills service"
31 reviews Mahmud Noormohamed (United States)
✅ Trip Verified | Round trip to DCA for a wedding. Both outbound and inbound flights were on 737-700. Outbound flight to DCA was uneventful. Smooth flight all the way to DCA. ICE worked flawlessly. There was plenty of legroom in Row 1. The only negative was the bathroom could have been cleaner. Inbound flight to DAL was delayed by about 25 minutes. The window seat in Row 1 is very uncomfortable. ICE worked fine on this leg too. Bathrooms were cleaner. On both outbound/inbound flights. On both flights, flight crew provided friendly, efficient no-frills service.
Aircraft | Boeing 737-700 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Dallas to Washington |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"No early bird needed"
Christine Linden (United States)
Not Verified | I purchased airfare for my family traveling with small children. I purchased early bird seating so that they would be able to sit together. I have since found out that there are boarding procedures which allow families to sit together. No early bird needed. It doesn't say this anywhere on the website. I asked that the early bird purchase be refunded. Nope, sorry, we don't do that. I am an a-list member and usually fly Southwest. Not anymore. I'm going for Delta.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Atlanta to Denver |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"never fly Southwest again after today"
M Hern (United States)
✅ Trip Verified | Will never fly Southwest again after today. Awful! The people are rude. My dog was in her carrier the whole flight, when I got off the plane someone was waiting to talk to me. They accused me of having the dog out of the kennel the entire flight. I had a blanket on my lap and apparently thought it was the dog. Not one of the flight attendants came up to me and said anything about the dog during the flight. Accusing me and threatening me that they are going to have to file a report and I will not be able to fly a dog again. Sounds good to me because I will never choose Southwest for my travels need again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Phoenix to Houston |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"staff is very disorganized in Atlanta"
Oscar Veiga (United States)
✅ Trip Verified | My wife and my 3 children traveled from Atlanta to Fort Lauderdale. The staff is very disorganized in Atlanta. I almost missed my flight because of them. We were going from Atlanta-Fort. Lauderdale-La Havana. Cuba. Nov 13. From Fort Lauderdale-La Havana. Cuba the attention was excellent including the aircraft staff
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Atlanta to Havana via Ft Lauderdale |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Southwest sucks now"
Teresa Mapp (United States)
Not Verified | Never again! Don't fly Southwest out of Charlotte. No kiosks, you stand in line for an hour to get a boarding pass. 2 agents checking people in, which is absurd. I paid extra to board in A group, only to get on the plane to find people savings seats for others that didn't pay. No enforcement of that not being allowed. Southwest sucks now.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Charlotte to Baltimore |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"was forced to sit apart"
J Dawson (United States)
✅ Trip Verified | Wife has panic disorder and was forced to sit apart due to the terrible first come seats Southwest Airlines does. I am flying on military orders and cannot upgrade. Every other airline allows me to use my DOD ID to board, but the staff taking boarding passes denied us and all wives. Worst customer service ever! I will never fly Southwest Airlines again no matter the cost.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Honolulu to San Antonio |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"complaint is the luggage department"
Sandra Beerbohm (United States)
Not Verified | We have always flown Southwest and love it, my only complaint is the luggage department. Every time we fly into New Orleans, we always have to wait 15-30 minutes for our luggage to come out. When we flew in yesterday into New Orleans, we waited 25 minutes for our luggage to come out but on a totally different carousel that it listed on the board. Someone is not doing their job, and I will not hesitate to switch airlines on future trips.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Tampa to New Orleans |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Absolutely horrible experience"
B Lauren (United States)
Not Verified | Absolutely horrible experience. After being delayed for 3 hours, the pilots said “sorry folks, we just don’t know why!” They separate families even who book together so my husband and I waited in line only for the gate agent to make me go alll the way to end of line because they grouped us separately…. Then I get on and the seats are unassigned so there is no luggage space in the right areas and my husband got yelled at multiple times for saving a seat - people from the back were coming from the front so a bunch of people had to basically sit in peoples laps for the back people who had no seats left to get by. Absolutely horrible experience and so unorganized.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Phoenix to Tampa |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"used to be the best value in the skies"
H Kemp (United States)
✅ Trip Verified | Southwest used to be the best value in the skies. Additionally, they had the friendliest employees. Neither of which is true anymore. I made A-Preferred and have 950,000+ miles, so it's not that I haven't given them a fair shot. The attendants who used to be warm and friendly, and make the standard safety messages amusing, have transformed into a surly bunch, who spend most of the flight on their phones I know it's a tough job and the number of crazies have gone way up, but when your plane staff is worse than United (and can't hold a candle to Delta) it says something.
Aircraft | Boeing 737-700 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Austin to Las Vegas |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"in flight service is excellent"
Sonya Mueller (United States)
Not Verified | We have been flying with Southwest for years, and are always pleased. The in flight service is excellent, the snacks are better than most airlines, seats are comfortable, and our flights have always been on time.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Denver to Atlanta |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Open seating was a bad idea"
Mo Kamali (United States)
Not Verified | I flew a few times in the past and I was very happy till 2 days ago. From LAX to Oakland and it was just fine. Flying from OAK to Bellingham, we were assigned to term, 31. Kept on waiting for an hour. Noticed nobody showed up. I asked told me it was moved to term 25 which was quite a long walk. When we arrived ended up at the end of the line. They changed the plane and did not bother to inform us. The plane old with a very uncomfortable seat. E ded up near restroom. Open seating was a bad idea. I will not fly Southwest again.
Aircraft | Boeing 737 Max 8 & Boeing 737-700 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Bellingham via Oakland |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |