Southwest Airlines

Baltimore to Buffalo. We were very concerned about being able to deal with my mothers handicaps. From entering the airport in Baltimore to meeting our pick up in Buffalo Southwest was extremely helpful throughout the entire trip and made us very comfortable in our travel. I was very anxious about taking my mother on this trip and they truly came through for us. Thank you Southwest.

After flying several other airlines to/from locations Southwest does not serve I am reminded how great Southwest's business model truly is. They are reliable honest easy to work with friendly and make travel less stressful. I try to fly Southwest to ensure I don't battle the stress of other airlines.

Manchester (MHT) to Norfolk (ORF) Business select. Multiple children and elderly on the flight but it was vacation week. Flight took off late landed on time. I would not pay the 225% extra for the BS fare versus the wanna get away fare due to what you receive for that increase but work takes care of it as it is for business. The free drinks are nice even on short hops form BWI to ORF in BS. Only major complaint to Southwest Airlines do not board anyone ahead of Business select class unless they pay the same fare or please place them in rows 4 and up. When you pay $230 for Business select you should board the plane before anyone else especially if they only paid ~$89 for their ticket.

Midway to Washington on very full and very cramped aircraft in cramped seats. I would not care to sit like that for more than a couple of hours. It's efficient cheap and easy to use and fine if you are of slim build.

Baltimore to Boston. As soon as my flight was cancelled during the recent blizzard the agent confirmed me on a flight leaving in 5 minutes to Providence RI while the gate agents for the Providence flight held the flight for me. The flight to Providence RI still arrived pretty much on time despite the blizzard. Southwest delivered my bags to my door the next day. Everyone was courteous from check-in to arrival. I thought this was excellent service and much better than service I have gotten on the major airlines when things go wrong. Also no fees for bags no fees for drinks and pretzels onboard and I hear there are no change fees on this airline either.

MDW-BDL-MDW. Checkin was fast and so was boarding nice B737. FA's talkative nice low cost airline where bags fly free. Seats comfortable typical American snacks served.

Denver to San Jose and back. Did not mind grabbing whatever seat as I felt it brought out the best in most people. The staff was friendly seats were for the most part comfortable. All but the back row as those seats do not recline. The only real issue I had was that when we checked in to leave San Jose our tickets Picked up at terminal read gate 22 as well as the board. Yet some time between then and the flight the gate had changed to 23. If I had not struck up a conversation with the gentleman setting near me I would have not know until I had missed my flight. My suggestion is with your computer system you should know if a passenger has checked in before a gate change. Please make an announcement at the old gate of the change.

MDW-MCO-MDW. Traveled with the family for a quick Disney vacation. Flight out on time and even with kids had no problem sitting together. On return we took advantage of the Southwest off airport check-in location in Lake Buena Vista so got the bags checked and boarding pass and even though the flight was delayed on the return we only had to get to the airport 45 minutes before our flight and were able to go straight to the gate.

Southwest Airlines LGA-BWI-LGA all flights on-time. FAs very friendly and talkative free drinks is always appreciated. Free checked-in bags (2) compared to other airlines that will nickel and dime you for everything. Plane was clean boarding was fast and efficient. Wonderful airline excellent customer service from ground crew to flight crew.

PIT-LAX Was a little leery about flying across the country with Southwest (usually use it to fly across Pennsylvania) but decided to give it a try because I absolutely refuse to pay an airline to carry a bag. I was not at all disappointed. The good service I had received on short trips was even better on the longer flight. Snacks were fine the personnel was kind (something it is difficult to say for the legacy carriers) and the seats were comfortable. I booked a flight recently to the West Coast and once again chose Southwest.

TUL-SAT-TUL Go this route often mostly because of price but will continue to use. Day before Christmas Eve less than 48 hours after my mother passed away 6:00am flight mind in a fog I left my cell phone at the baggage check in SAT. Went through long security line sat down at the gate and realized it was missing. Told the gate agent who quickly phoned down to the baggage desk to ask if it was there - and it was! Flight boarding time running out and agent from the baggage desk RAN it down to the gate as I would have never made it back through security again. Now that's customer service.

SAN to ELP return (through PHX). Having flown SWA for years there is great comfort in understanding the boarding process and open seating. The flight crews are professional and engaging service is well done with a selection of soft-drinks wine beer and juices and sometimes a choice of peanuts or pretzels. There is one non-stop flight each day both ways on this route and choices of flights to SAN through LAS and occasionally ALB. SWA is reliable and accommodating with a simple and straightforward business model.

DEN-LAS return. Bags do fly free. Online check in is fine. Bag drop at Denver fast enough for those checked-in. Swift flight down. Soft drinks & peanuts handed out. OK in flight magazine. Uneventful. Return journey was terrible. 6am flight. Checked in OK but no staff appeared until 4.45am by which time a massive queue had formed. We hardly had time to get a snack before boarding but then had to wait on the plane for other late folk. Laughable. I can see where they save money: reduce staffing. Arrived in Denver OK but really it is quite a flimsy airline as the service in Las Vegas shows.

San Jose (SJC) to Santa Ana (SNA) return. For both flights checking in on-line 24 hours before each flight got me an "A25" or better boarding pass and on both flights I was able to get a window seat on the over-wing emergency exit row with lots of leg room. On the flight to SNA the flight attendant spent quite a bit of time going over the emergency exit procedures which I think was a great example of how this airline can be both professional (take care of serious business) and laid back (announcements are usually quite funny and entertaining!). Soft drinks and peanuts served on these 1-hour flights and two suitcases checked in free.

My teenage daughters and I flew SouthWest San Diego - Vegas return. We found them to be brilliant and far better than their European equivalents - easyjet and Ryanair. We checked in online as soon as the 24 hour window opened boarded amongst the first passengers - thus avoiding the scramble and able to sit together. The boarding process is far smoother than in Europe and although the flight was only an hour long we were served complimentary soft drinks and peanuts/pretzels. The outward flight was on time and return delayed 20 mins or so. The cabin crew were courteous and friendly and safety announcements were light hearted and funny but got the message across - we probably paid more attention to these humorous announcements than we would have to the regular dry offerings. The flights (pre booked in September) were good value and we would have no hesitation in flying SouthWest again.

Southwest is at best a fair weather friend. My latest trip has been an epic debacle with poor customer relations shoddy baggage handling and a consistent and frustrating choice by this airline to make no effort whatsoever to get me home. Flying Southwest is like driving a car without insurance - ok until something goes wrong. And when something does go wrong Southwest will do nothing to make it right unlike better airlines. Customer loyalty means nothing to this airline as well.

DEN-SLC very late booking less than 12 hours before flight left a good fare and no hassle. Flight was full but crew provided service with a smile. If you follow their booking system you cannot fault them at all. Compared to legacy carriers within the US Southwest are the best.

My husband has been unemployed a while and we were wondering how we were going to get my daughter a plane ticket to come home for Christmas. Southwest Airlines have really fair prices their website is customer friendly. When we found my daughter's situation had changed and she would be able to come home earlier it was very easy to change her flight online - and Southwest didn't charge a big fee to change the ticket. Only a few dollars that was the higher price of the new ticket.

As a young inexperienced traveler I relied on our travel agent to recommend the best airline for our honeymoon. She recommended Southwest as the best. We book at a reasonable rate for the holiday season as soon as tickets became available. Everything was good to go until we got our tickets with no seat number. We ended up being one of the last people on the plane with only a few middle seat left scattered across the plane when we got on. Then we saw an open pair together only to be rudely told by a stewardess that they were reserved in case another family boarded. I politely said how about a new family we just got married. She rudely said no find a seat and turned around. Luckily a kind man gave us his seat so we could sit together but the rest of the trip we full of rude comments from the stewardess about how she couldn't believe he moved!

We were forced to change our scheduled departure from New Orleans because my partner became seriously ill. We departed New Orleans three days early. We paid $200.00 in additional fees for the flight rescheduling which to me was acceptable by today's rules. I asked Southwest for a refund of the Early Bird Seating fee ($20.00) sending them the hospital and rescheduling documentation. Southwest called and said they would refund $200.00 because of the medical emergency - said they did not believe in taking advantage of their customers. I have always found Southwest Airlines to be fair honest and customer friendly which is why I stay with them.