Southwest Airlines

My original ticket from Palm Beach Florida to Denver Colorado was screwed up through American Airlines. They wanted to charge me $900 to fix it. I was trying to figure out something to do and ended up talked to agents at SWA and without a thought they started working the problem for me. By the end of the it I had a ticket for $400 and was set to go! They took care of everything and I was on my way before I knew what to do.

More and more disenchanted with Southwest. Used them three times this summer and the experience got worse each time. Southwest check in and other representatives rude. No wonder the bags fly free Southwest has no intention of taking reasonable care with them. Now we have discovered that they make you sign a waiver saying that they aren't responsible if your golf clubs don't arrive at your destination or if they are damaged in transit. Also on our last two flights the attendants made the safety briefing into a real joke and didn't even complete it properly. It is nice to try to make flying fun but I think that they are crossing the line. Not all customers are frequent flyers who are familiar with the safety aspects of a plane. They used to be my favorite airline but not anymore. They are not always the least expensive and definitely lack customer service.

Phoenix to Detroit. Very good service. Had a toddler travelling with us and check-in was super efficient. It took less than five minutes and we were off with our boarding passes. I travel Southwest at least once a month and I will continue to travel with them even if their prices increase.