Southwest Airlines

This was the first and last time I plan to fly with Southwest/Transair. The plane was dirty and noisy. The staff were not pleasant and spent most of their time talking. The internet was so weak the my husband could not watch the show he wanted to without it stalling every few minutes and he could only get the dialogue with a frozen screen. It was a waste of ten dollars for a service that did not work. I am only 5 feet 2 but I could not even get my legs comfortable. There was not choice for a snack and not everyone likes or can have pretzels on their diet. When we exited the plane only one staff member was anywhere near the door but she was not greeting passengers she was cleaning up the food area. I said goodbye and she barely looked up. The pilot did not say two words to us during the flight about where we were until we were about to land. The only good part of the whole experience was the time of day was convenient but I can find that with any airline. I will definitely be going back to the airline I have been using for decades. That way I know what I will be getting for my money. Sorry but this one bad flight put a sour taste in my mouth and wallet.

Not very impressed. It's been my third time the flight has been delayed and I got a 15 minute heads up of course that update was completely useless as I was already being reassigned planes. Taking into consideration that nothing can be done about poor weather the boarding process is awful and the representatives at the Fort Lauderdale front desk seemed very inconvenienced that they had to re-book us. It would really have made a difference if some genuine expression was portrayed.

March 30th 2014. Hartford Ct. to Las Vegas. While waiting to board the flight I noticed a very angry looking male flight attendant wandering around the gate area he was on our flight and his mood didn't improve for the entire 5.5 hour flight. During a short period of relatively smooth air the crew started taking drink orders. Fortunately on the way home the crew were very pleasant with passengers. The plane was a 737-700 fairly comfortable and the free snacks were a nice surprise.

I think the boarding process with un-assigned seats is outdated and treats folks like cattle. You have no clue if you will be sitting with the person you are traveling with. On the first flight I had a great seating number had to be re-routed due to plane problems and was near-last on the re-routed flight. Sat in the middle seat (without my travel partner) for four hours. On the way back I checked in 20 hours in advance and was the very last person boarding. How is it that I can check in that early and every single person be seated ahead of me? Again sat in the middle and without my travel partner. The upgrade offer is nothing more than a bribe. I won't fly Southwest again.

Flew St. Louis to Orlando and return. Online check in was very easy and I got an "A" boarding cards both times checking in 24 hours ahead of time. Planes left and arrived on time. FAs were in a good mood and very friendly. Soft drinks and pretzels and peanuts were served. Luggage was free and arrived quickly.

Sitting in SFO waiting for my surprise surprise delayed Southwest flight to Orange County. When I called them this morning to see what the delay was the agent said "It''s SFO they're always backed up". Funny thing is I'm here sitting with my sister who has a flight to LAX on time on Virgin airlines not to mention no delays on any of Virgin's flight out of SFO. Sure Southwest is cheaper but if you want to get some where on time or you would prefer not to spend your free time hanging out at an airport don't use Southwest. My flight here was delayed as well. In fact I don't recall an on-time flight with Southwest.

I had my two minor sons fly from my mom's in OAK to LAX. When they arrived at the airport my mother went about getting them checked in. They were treated as if they were 18 and 25! They were not boarded separately note were they seated by flight attendants. The attendants only offered he usual snack and drink and when they deplaned they were sent off of the plane into LAX terminal unaccompanied! When I asked about the policy we were told that since our 13 year old was over the age of 11 he was responsible for our six year old traveling with him. This is a cash cow low class airline which I will never allow my kids to travel on again! Southwest flight 950 from Oakland to Los Angeles on Friday April 18 2014.

BUF-MCO-BUF. The unassigned seating is such a pain because then you have flight attendants yelling at you to choose any available seat. Both flights were on a Boeing 737-300. Cramped seating but flight attendants were polite and nice once you were in the air. In-flight magazine is terrible but the free snacks ands drinks helped. Although Southwest does have some of the best baggage policies in all of North America.

EWR-HOU-EWR. I flew on an early flight to Houston Hobby. The flight was extremely empty and there was a ton of seats. I got A23 and A24 for that flight. Staff were quite attentive and provided us with snacks and drinks. We got into Houston around the time we should get there. Our return flight was delayed 90 minutes and we got a different plane. There were also delays at EWR so I just had to deal with it. The staff was just as attentive. Once we landed one of the flight attendants did apologize for the delay. Although I did not check any bags they got off the plane extremely quickly. I would fly them again!

Return trip from Denver change in Baltimore than land in Islip NY landing at 8.45pm. I did not know that the first leg of the trip was stopping in Louisville but I learned that a "direct" flight does not mean non-stop. Louisville to Baltimore was canceled and I was the only passenger that they let on all others were stopped and told about the situation. There was no announcement about the cancellation so when we landed in Louisville I asked the flight attendant and she sent me to the gate attendant who put me on a flight to Chicago then to LaGuardia airport landing at 12.00am. Told my luggage was left on the plane that was going to Orlando. Turns out my luggage didn't go to Orlando and was taken off in Louisville. It eventually made its way to Islip the next day. Because of the late arrival and distance from home I was forced to get a car service at a cost of $120.