Southwest Airlines

I fly with Southwest Airlines frequently. In fact I hardly ever fly with any other US carrier. This does not mean that I love the airline merely that by US standards it is not bad. Some flights go well and the crew are a lot of fun. This was especially the case on both flights I took on 28 October from San Francisco to Phoenix and from Phoenix to Minneapolis. The crew were friendly told jokes and made me feel almost refreshed despite having a long Osaka-Hong Kong-San Francisco flight the day before. At times the flights either leave much to be desired or can be almost horrific as was the case on both flights I took with them on the 7th of October -- Minneapolis to Phoenix Phoenix to San Francisco. Surly crews with terrible service. Those two flights drained me more than the flight to Hong Kong despite having less than half the travelling time combined. Most flights are fairly pleasant if unremarkable. Despite the hits and misses I will likely continue flying with Southwest Airlines because they do not charge as many fees and generally speaking do their job with greater efficiency than any other domestic US carrier.

Flight 3246 from Chicago Midway to Columbus Ohio on 11/4/13. They used to be the cheapest: no longer. They used to have the best service: now they are going to start charging for bags. They used to be on time: I'm sitting 3 hours late in an airport for the 6th time in 4 months!

I flew 10/24 flt 440 FLL to PVD. We actually arrived early! Everyone from baggage check to flight attendants to flight crew were extremely nice. Same way on the trip home on 10/28 flight 3761. Both planes were full but it was organized and ran smoothly. Excellent value (free baggage etc). I would take Southwest again just based on the employee attitudes.

I am so disappointed. I used to rave about Southwest but things have taken a turn for the worse! First flight out at 7am and the plane had 'mechanical issues' so we were delayed. We missed our connecting flight. As we were deplaning the flight staff informed us that they held the Southwest connection for those 31 passengers going to Las Vegas however since there were only 19 of us headed to LAX we had to be rebooked. They proceeded to take us to Fort Lauderdale with an ensuing 7 hour layover and then a delay on the tarmac for another hour! I think the worst part was not once did any Southwest employee acknowledge our inconvenience.

Took flight 2009 from Las Vegas 10/33/2013. Told flight was delayed 30 minutes ended up being over an hour and a half. We were waiting on luggage to arrive from another flight. There were approx. 15-20 people trying to make connections in Austin and they were holding the plane for luggage. Usually great flights not this one. Will have to think twice before flying SW again.

My husband for the first time booked three flights with Southwest. We flew from Orlando to New Orleans from New Orleans to Dallas then from Dallas back to Orlando. We were very pleased with the service and we agreed that every seat on a Southwest flight IS compatible to flying first class with any other carrier. They all should take note IJS. You must remember to print your boarding pass 24 hours prior to your flight departure this will determine your boarding zone. The check in was so smooth! No need to fly with any other carrier.

Yesterday 10/6/2013 my husband and I traveled on flight #320 from Phoenix to SF and although the trip was smooth and uneventful we were disappointed that throughout the entire flight (except the last few minutes for landing) the lights in the cabin were dimmed a bit but were never turned completely off. I can only speak for the two of us but I found it very annoying and not relaxing at all. It turned our two hour flight (that I was looking forward to closing my eyes and relaxing) to one in which I was looking at my watch frequently anxious for the flight to end. Disappointing for sure!

I flew Southwest today for the first time. Flight 905 LGA to Chicago Midway. Easy check in online pre-queue at the airport. Seats are comfortable with decent legroom clean and new aircraft professional cabin crew. Left 5 min late due ramp congestion but arrived in Midway 20 min earlier. Will fly with them again and certainly would recommend.

Birmingham AL to Orlando FL on Oct. 2 2013. Flight number 243. Southwest has fallen into the cattle service crowd. Not only nothing special here their cute casual personality now falls short and is boring. Non service oriented on the plane and even worse in re-shuffling flight schedules for maximum load making paying customers wait in airports because their original flight get canceled. A value no longer all the best I'm flying with someone who cares about my loyalty.

Three recent trips on Southwest (AUS-DEN DEN-SMF SFO-PHX). All three were delayed with times ranging from an acceptable 20 mins to a nail biting 75 mins delay which meant we almost missed our connecting flight. Gate agents were all friendly and kept us informed. On board was a different matter with rarely a smile from the flight attendants. Southwest used to be so different from the competition but I don't think this is the case anymore. Free checked bags is certainly an advantage though.