Southwest Airlines

LGA to HOU on May 18th. Easy check-in online and baggage drop at the airport. Organized boarding. Clean aircraft. Good legroom and comfy seat. Crew were fabulous offered snacks and drinks. Although we left 20 min late from LGA we arrived at HOU 15 min earlier. Our luggage was delivered shortly afterwards.

I won't fly Southwest anymore. I was a loyal customer for 13 years. I feel this company has lost sight of there core value Customer service. The idea of adding 6 extra seats to there Boeing 737 configuration is a travesty. The loss of comfort and leg room just to pick up a few extra bucks. My luggage was lost on my last trip from SMF-PDX I was told by the customer service representative that my lost bag (golf clubs) could would not be delivered to Bend OR where I was staying. The new policy of SWA does not provide lost baggage delivery over a distance of 50 miles. So I can wait for the lost bag to arrive later that evening or they would ship it Fed Ex 2-3 business days. That's not going to work when I am only staying for 3 days. The new policy of taking your funds if you miss your flight. I thought that was the reason why the airlines were allowed to oversell flights. So now SWA will oversell the flight and reebook passengers if everyone shows up for the flight. But if you don't show up for the flight they have no problem taking your money with no refund or accommodation.

My last 4 flights out of Nashville have been delayed anyway from 45 minutes to 3 hours. I am a student and I like flying Southwest because of the flight change policy and 2 free bags. However going forward I may change my airline from Nashville to Boston. I would rather have a layover on-time then a 3 hour delay every time I fly.

I am thinking of taking a different airline for my future travels. The major reason I had chosen Southwest was the 2 free checked bags but on this last trip there was more damage to the contents of the bags then a fee would have cost me. Since I am pregnant and was tired after my flight I did not check my second bag until the next day and that is when I found the broken items. The bag did not seem damaged and the items where wrapped in towels and other clothes. Customer service said they could not do anything about it though since I did not report it within four hours. So if you choose to use them in the future check your luggage right away.

Had the worst flight ever from South West. We were stuck on the plane from 9am - 7pm PST with no food. My husband 18 month old baby and I were supposed to fly from Raleigh to Portland Oregon. We noted our layovers in Houston and Kansas City and planned on getting food during the stops. When our first flight landed in Houston we were asked at stay in our seats as they would start boarding the next flight. Same thing happened in Kansas City. There was no optional food we could purchase. We were stuck trying to find whatever we could in the diaper bag to feed our little girl. We had also planned on purchasing WiFi to have our daughter watch Netflix which was also unavailable. Insult to injury the last leg of the flight when I went to change my daughter's diaper the sink in the rear bathroom was clogged and the trash was overflowing. I have tried to email Southwest Airlines in hopes to know my complaints were heard and no response. I have also tried Twitter on multiple occasions.

Something seems to have changed at Southwest. For many years SW was the only airline we wanted to fly because: on-time schedules nice staff/crew all around good operation. Recently (week of May 8-15 '14) my family experienced sub quality performance from SW (flights from Dallas and Albuquerque to Orlando and back). Schedules were way off hours late with inaccurate updates that basically said "we'll fly when we fly" (weather plays into this but weather has always been an issue and procedures to deal with it efficiently as in giving accurate information should be in place. Flying out of Orlando was a total fiasco. The flight schedule boards and the gate desk showed "on-time" departures when in fact the departure time had already passed. Travelers were asking each other for updates from the internet. Finally the flight number completely disappeared from all boards (the SW rep at the gate said after an hour flights are dropped and that he couldn't say when the flight would take off). So 3.5 hours later our plane takes off. Connecting flights of course didn't happen because our flights were at the end of the day. In Phoenix around midnight we were dumped with no customer service desk open to help those who missed their connections to re-schedule. We were lucky enough to find one ticket rep (Homero) who was trying to go home but did help single handedly even though the counter was closed and many people were needing assistance. SW offered no vouchers for future travel and we had to find our own accommodations for the night-the info handout with a number to call for a nearby hotel recommendation with discount had little to offer with no pick-up available. My conclusion is that perhaps SW has gotten too big (with Airtran acquisition) and has lost control of some operations. SW is at its best as a short haul regional airline. Cross country flights (3 hours +) are off schedule and uncomfortable. The good news is that the staff and crew we encountered tried to be helpful but they are powerless when they don't have the information and support that they need.

I have flown Southwest several times. This is my first time to write a review. We flew from Little Rock to Las Vegas. On the way back we were late to board and missed the flight. They put our luggage on another plane and couldn't guarantee when they would get to Little Rock. They put us on a flight to Chicago a little later every seat was full so we were lucky to get on. From Chicago we got a plane to Little Rock again the seats were full so we were lucky again. We were about five hours or so later than if we hadn't missed our original flight. All I can say the Southwest people were very nice about trying to help make the connections and when we got to Little Rock our luggage came in about forty-five minutes later. All I can say about Southwest is good. The flight attendants were very nice too all of them. When we came into Las Vegas the plane went over the Hoover Dam with a very good view I made a comment about the view when I got off and told the pilot I was hoping for a circle around the dam he told me they frowned on that since it would take about another thousand bucks. A little humor thrown in. When I fly it will be with Southwest I have never had any trouble.

This is the first and last time I will fly Southwest. Our flight was delayed from L.A. to Chicago and our connecting flight was also delayed. The connection left an hour earlier than the listed time on the website. The next available flight was 17hrs later. The customer service agents were rude condescending and were of no help at all. We rented a car to drive 12 hours home but not before waiting 4 hours for our luggage. This service is shameful. I will never fly Southwest again and I would never recommend this airline.

I will never fly this Airline again. Flight 37 was to take off at 4.50pm from Houston to Atlanta and due to weather conditions it was delayed which was understandable. However we were never updated on the flight we kept being told that the flight was in route when it apparently wasn't and finally after 5 hours the plane arrived from Dallas - a 1 hour flight. Then we were told after it arrived that the Pilot had timed out and couldn't fly anymore. Just lies and more lies and finally a Supervisor informed us that another flight was supposed to arrive at 12.10 am and at this point we are still waiting. There was no accurate information disseminated at no time! I understand that things happen but accurate communication is essential but this was totally ridiculous and unacceptable!

Flight 490 Tampa to Albany NY. April 30 2014. Love the free two bags at check-in. Hate the 737-700 seats. I'm 6' 2" 230 lbs. there is no way I can sit and be comfortable. Those seats are ridiculous.