Southwest Airlines

Southwest was my 'go-to' airline for the past 20 years. This past week I took a flight from Denver to Boston a 4-hour flight that left 7 hours late. The last 4 hours was attributed to weather. The first 3 hours of delay were never explained. No responsibility taken by Southwest. No coupons offered. I will never under any circumstance purchase a Southwest flight again.

Ever since JetBlue left Tucson International Airport my husband and I have been loyal Southwest customers who fly four times yearly between TUS and LGA. Flights are convenient prices are good there's no charge for baggage service is friendly seats are comfortable and we have experienced rare delays. Interestingly enough the passengers are friendly and helpful to one another despite open seating.

I was scheduled to leave for Minneapolis at 7.55 last night. Yes there was a heavy rainstorm and yes flights were delayed. But Southwest seems completely incapable of telling passengers what's going on or correcting a problem. I was then told the plane would leave at 11.15 then it's leaving at 12.15 am. Then it's leaving at 1.30 am. 2 am they let us on the plane and we wait for an hour. Pilot time has been used up so we have to wait for another pilot. We wait an hour. No pilot. Flight is canceled. I make reservations for a flight out that morning at 5.30. Get my ticket go to the gate. Cancelled. So where's the bag that I checked on the flight. They can't provide any answers. All they seem capable of telling me is that was an act of God and therefore they are not responsible for anything that happened. Yes it's cheap but that's no excuse for treating everyone like cattle. I will never travel on it again.

Today was my second time taking Southwest. The 7am flight from LAX to SFO was cancelled for maintenance issues. They did not have a backup plane at LAX to accommodate their passengers. The solution that they came up with was to book all of the passengers on Standby to SFO and OAK. I am now waiting to find out even if we can fly at 9.20am or not. Which can't be answered until 8.50am. This is an unacceptable way to treat customers and I am sure is ruining more than the start of my vacation. This is the time that people book to have a get away for the weekend.

I'm a loyal Southwest flier and recently had an awful experience. While flying from BWI to JAX we were told we were about to start boarding. They boarded all pre-board passengers then shut the door claiming the plane wasn't ready to board. The loaded and unloaded all luggage for what was later explained to us as an "oil leak". This whole time the pre-board passengers were still on the plane with no air what-so-ever. After 15-20 minutes they boarded the rest of the passengers. They then told us that the AC wouldn't properly work because the engine was too hot so we all sat cramped in our seats sweating for the two hour flight. No moving air at all. To say I was disappointed would be an understatement.

Today was my first time flying with Southwest Airlines and I must say that I am very disappointed. Our connection flight had to be rescheduled by Southwest and by how they scheduled it we had only 30 minutes to make our next flight which turned into 2 minutes when the initial flight was delayed by the airline. Needless to say we did not make our flight. What should have been a five hour travel day turned into an all day travel day which was very long and tiresome for me especially since I am eight months pregnant. It would have made the experience a lot better if Southwest would have somehow reimbursed us for some of the flight or offered us a discount for future flights since the delays were of no fault of our own. The flight attendants were nice and the people at the ticket counters were overall nice but overall the travel experience was very disappointing. Not a fun way to start our babymoon vacation.

Haven't flown Southwest for quite a while. I am now sitting at the airport in Seattle waiting for my flight to Phoenix the flight has been delayed 3 hrs and they said there are no other flights available. It has been back and forth from a 3 hour delay to a 6 hour delay who knows what time we will actually depart. Doubt I will fly Southwest again.

I received an early notice that the flight was going to be delayed one hour. Okay that is not a problem. When I got on the flight one hour later I sat for another additional hour! My flight was delayed over two hours one hour was just spent sitting on the plane. Turns out Southwest overbooked the flight. The flight attendants also had no idea what was going on. While on the plane they made an announcement that if anyone would volunteer to go on a later flight they would get reimbursed and have a free round trip flight. Very disorganized. I had a rehearsal dinner to attend that I made only the last few minutes of. I doubt I will fly Southwest anymore.

After being delayed 4 hours in Raleigh Durham I caught a flight to Baltimore and on to Kansas City. I sat in an aisle seat next to a large 300+ pound man. Obviously I leaned out into the aisle to accommodate for the gentleman. My feet never were in the aisle but my shoulder was. Throughout the 2.5 hour flight I was bumped progressively harder in my shoulder 8 times by the only female flight attendant on staff. Never once when she was walking towards me from the front. Always a fast paced bump to my shoulder as she walked past me in the other direction. Never once an "excuse me" or a turn around to see what she'd just hit. Seemed pretty intentional after the last one before landing in KC. Maybe she would be of more use loading bags somewhere away from others?

Southwest Airlines has joined the ranks of all other airlines: Poor and unsupporting. Stuck my two sons in St. Louis for 24 hours due to a mechanical in Denver. Routing to Grand Rapids was via Orlando. Watch out for the fact they cannot/do not interline. United and Delta had flights open but the loaner (SWA) wont play with the others. Ended up buying them tickets on American (for less money) to get them home.