Southwest Airlines

✅ Verified Review | Phoenix to Austin. I typically fly Southwest for their exceptional customer service, low fares, and ease of use. However, this past year flying with them has been awful. Terrible customer service in Phoenix, comparable fares to other airlines (no real savings), delayed flights without notice, their systems breech, and finally how the company slashed how much airline points were worth on their rewards credit card. Not worth it, next time I'll pay the extra $10 for a reliable Delta flight.

Phoenix to Seattle. My flight from Seattle to Phoenix I would rate that trip an 8/9 score (flight attendants were very friendly and helpful from the time I checked in until my exit from the plane. Their concern was that I was comfortable and in the least amount of pain throughout the flying experience with them). Return flight was a whole different type of experience. My flight returning from Phoenix to Seattle (flight 2193) was horrific. I have disabilities that require a cane and a wheel chair at times. During the pre board the wheel chair assisted individuals were squeezed in between other passengers loading (very chaotic) we were barely noticed that we needed to board before the crowds pushed in. The employee that seemed to be in charge at the time, taking the tickets grabbed my wheel chair and quickly/aggressively pushed my wheel chair so fast/hard over the turns and bumps in the ramp that I told him twice to stop and slow down. He was rude to customers loading the plane. He left me and walked away at the entrance of the plane (did not secure the wheel chair, lift the foot pads or help get the luggage off of my lap or give me my cane). I was then met by another rude Southwest flight attendant that just watched me struggle to get out of the wheelchair and try to set my luggage down. She did not once offer to help in anyway. I told her I need to get the luggage in the overhead bin and she just stared at me with an attitude on her face/body language. I finally said that my luggage would just sit there because I couldn't put it in the overhead bin. She finally grabbed the bag and put it up. I asked for my cane that was put in the overhead area so I could use the rest room and again with the attitude when assistance was needed. When it was time to exit the plane not one Southwest employee helped any or the 8 disabled customers with luggage or anything. The customers on the flight are the ones that assisted the disabled customers.

Reno to Las Vegas return. I fly this route several times a year and Southwest delivers a fine product. This time we were traveling with our 90 year old father who requires assistance and wheelchair which we requested. The wheelchair was waiting for us at the airport when we arrived and we were assisted by very nice ground staff all the way to entering the plane. We had to gate check his walker which was promptly waiting for us when we arrived in Las Vegas along with a wheelchair and more assistance from the ground crew. It was all very well done. On our return flight we ran into all kinds of horrible traffic delays due to the Presidential Debate taking place just a few blocks away from the airport. The highways and roads were all closed leading to the airport so when we realized that we would not make our flight we called Customer Service, explained our situation and rebooked for a later flight. The agent was understanding, very pleasant and had us rebooked at no charge within 5 minutes. Upon arrival at the airport a wheelchair was waiting and again the ground crew offered great assistance all the way to the plane. We again gate checked his walker and it was waiting for us upon arrival in Reno along with a wheelchair. Overall I was very impressed by the way Southwest worked with us both on the ground and in the air. Job well done.

✅ Verified Review | Heavy headwind extended the flight to 4.5 hours. Southwest doesn't control the wind however, they did make the slightly longer flight highly entertaining. About half way to Seattle, the flight attendants decided we needed to play Blackout Bingo. Seriously funny with the quips from the flight crew including the pilot and co-pilot. The flight crew did everything possible to make the flight entertaining. Kudos to the Southwest crew for going above and beyond to make the passengers enjoy a somewhat long flight enjoyable. I really enjoyed the safety briefing where they said "In case Southwest Airlines becomes Southwest Cruise Lines" when showing the safety jackets. This is a "No Frills" airline. You don't pay for checked luggage. The price you're shown is the total price without added expense. Yes, I paid $40 for expedited boarding but that was my choice to avoid having a middle seat. If you want to save some cash yet have a fun flight, you can't do better than Southwest.

✅ Verified Review | I have flown this airline several times over the past several months and somehow they've found a way to delay the flight just about every time. I understand that things happen from time to time but this is ridiculous. Flew from Birmingham to Tulsa via Houston. Southwest, you are keeping people away from their families / jobs and you couldn't care less. Get your systems together and provide an airline that you can actually count on.

✅ Verified Review | Newark to Houston via St Louis with Southwest Airlines. Horrible customer service and staff seem clueless. This is my third experience where the plane is late, stuck on tarmac, or refueling. Not once an acknowledgement that inconvenience has happened on their end. I would think twice before recommending Southwest to friends and family.

Atlanta to Sacramento via Denver with Southwest Airlines. I had to switch flights on the way back from Atlanta. My flight to Phoenix was delayed due to work at the airport. The delay meant I wouldn't make the flight to Sacramento. I had to fly from Atlanta to Denver and on to Sacramento. Because of the switch I was the last one on the plane both times and stuck in middle seats after getting A boarding with the original flights. A Southwest flight attendant though saved the day. On the Denver to Sacramento trip he asked me if I knew the latest score of the Giants-Cubs game. I was wearing a Giants shirt. I said I had to board right before the ninth inning. He told me to log on to the plane's wi-fi, but my phone was near dead and I needed it to get picked up in Sacramento. So this attendant goes back and gets his iPad so I can watch the end of the game. The flight attendant couldn't have been more helpful. Way to save the day Southwest.

✅ Verified Review | Orlando to Baltimore Washington. We headed to Orlando for our couple vacation. Beautiful, until Hurricane Matthew showed up. We had to leave 2 days earlier, 6th October. Very anxious moments indeed. Southwest gate and ticket agents assisted us greatly from being on "standby" to being the last 3 passengers to board non stop to BWI. These ladies are professionals who under pressure got us as passengers to our destinations safely. Please thank the professional pilots, flight attendants and ground crew for their outstanding performance and professional work ethic in such a time of crisis.

Long Island to Orlando. Very pleasant, the flight was easy the other passengers weren't disruptive. Islip check in was quick, boarding was like 2 hours or so late because I flew on July 4th weekend. I flew in the Boeing 737 in Heart One livery a nice plane, though I didn't get window seat the flight was still good. I recommend Southwest Airlines.

Tampa to St. Louis with Southwest Airlines. No assigned seats are a problem. If you are lucky, you are in the A group to board ahead of B and C group, but people who paid an extra fee to board first save seats for their party (who have not paid the fee) and you can end up sitting further back. I paid the fee last time and another passengers was saving a seat across the aisle with their purse. Another was saving 2seats for companions in the C boarding group. The flight attendants see this all the time and do nothing about it and let it happen. I no longer want to fly Southwest - it is too frustrating.