Southwest Airlines

✅ Verified Review | I have severe anxiety when I fly. This flight had some turbulence that made me have a small panic attack. When the stewardess saw me she instantly invited me to come stretch in the back, gave me ginger ale and a cold compress. While I was back there the stewardesses provided me with reassurance, conversation and encouragement. I was so touched at how friendly and kind they both were, constantly checking in on me and also bringing my husband a drink.

✅ Verified Review | We flew from Atlanta to St. Louis on July 12 with Southwest. We left Atlanta an hour late because the plane was held up for late arriving passengers. Didn't know any airline would inconvenience a plane full of customers who selected a departure time only to be ignored. What could we do? Southwest had us on the plane so we were captive to their whim. Now after an exhausting week, again we are delayed an hour (could be more) leaving St. Louis to return to Atlanta. The most insulting thing about this delay is that there has been a plane at the gate since well before regularly scheduled departure time but zero activity. Zero explanation from SW. I guess they think we don't deserve that courtesy. I'm disappointed, aggravated and wondering why I keep putting myself through this with SW. Beware, time obviously means nothing. By the way, radar shows clear skies from St. Louis to Atlanta.

✅ Verified Review | Sacramento to San Antonio via San Diego. My flights with Southwest Airlines were fine. On the return flight - the copilot actually came down the aisle and introduced himself and wished everyone a good flight - nice touch. My issue came with the connecting gates in San Diego - Gates 1, 1A and 2. The first flight from Sacramento to San Diego - I had to change gates. Much to my surprise, I had to go through TSA security again because you walked from a secure area to a non-secure area. Even though I purchased a bottle of water in a secure area at the originating gate - I had to toss it because of the 2nd TSA security screen. On the way back - I had purchased a few items from the gift shops while waiting for my flight. Unfortunately, I had to change gates in San Diego - and had to go through the 2nd TSA security screen again. During this screen, I was told I could not keep a bottle of jelly I had purchased in the gift shop (receipt still in the bag) because it was over the limit - how incredibly ridiculous is that? I wasn't leaving the area without my purchased jelly - I didn't break any rules and I was going to be penalized due to SWA sending passengers on connecting flights through those gates. At one point I was told to just go back and get my luggage and place the jelly in my luggage - seriously? I just got off a plane and am in the process of going to a gate for my connecting flight - how on earth am I supposed to go get my bag? After speaking to the TSA supervisor and making it very clear I was not leaving without my jelly - the TSA agent decided they would test the jelly for whatever they test liquids for and then wrapped it up and handed it back to me after it passed the test. I can't be the first passenger this has happened to and the TSA agents explained they had made SWA aware of this issue but nothing had been done. For goodness sake SWA, use a little common sense and fix this issue. Have passengers who have to use those gates for connecting flights enter a separate area divided by security glass or stop routing passengers to those gates if they are changing gates for connecting flights. The current situation is beyond frustrating and really is inexcusable - there has to be a simple fix and if it isn't a simple fix - you should still fix it because it is a huge issue for your customers. For now - traveler beware - if you are changing gates during travel - avoid the San Diego airport because if your connecting flight is through gates 1, 1A or 2 - you can kiss that water or any gifts you just purchased in the secure area of your last flight that are liquid good-bye.

✅ Verified Review | Hartford to Orlando. I will never fly Southwest again, they do not care at all about customers. My flight was cancelled only 4 hours before it was scheduled leave. When I called to see why it was cancelled they said they had no idea. I was flying down to visit family for only 3 days, and I took off work. They changed my flight to a 5am trip so now I had to wake up at 2am to get to the airport. When I called Southwest they said that they couldn't do anything for me that it was not their fault or their responsibility. I wasn't asking for my money back I just wanted some type of compensation for my inconvenience.

✅ Verified Review | Great flight at unbeatable value from Pittsburgh to Denver. Easy check-in, bags drop-off (2 pieces included in the basic fare!), convenient boarding process and seating, outstanding onboard service. It was my first flight ever with Southwest and I will surely fly again with them wherever I can!

✅ Verified Review | Baltimore to Orlando. Not impressed. You must check in within 24 hours. I checked in what I thought was quickly and ended up in group c. Why don't they have assigned seating? Got another awful seat like I always do. I only had 1 bag but it was overweight so I was charged $75. So if I had 2 bags I would not have been? What is that about. Third bad experience with this airline. Will not be using them again!

✅ Verified Review | This was the worst experience with Southwest Airlines yet. My plan was due to leave at 1:15pm from Atlanta to Orlando but was delayed until 6pm due to maintenance. The 6pm flight was then delayed until 7:45 making miss an important conference that I was booked for. I will never fly with Southwest again!!

✅ Verified Review | Flew Oakland to Phoenix. Southwest Airlines has always been great to me. Today they showed me why I will always choose them as my preferred airline. My meeting got canceled and I was supposed to fly out at 5pm today. I am now on 6.30am flight to Phoenix. Best customer service.

✅ Verified Review | Since 1999, I have flown Southwest and never had problems with it. They have decent seats, and the staff has been friendly and helpful. In addition, Southwest prices are generally fair that customer can purchase tickets in advance for cheaper than most other carriers. They have added some decent flights which were beneficial to our whereabouts. Their boarding process, although different, works well. Fort Lauderdale Airport's Concourse B requires more expansion of rooms and gates because I see the heavy crowd, which makes me uncomfortable to walk. Sometimes chairs are full; you have to stand up, waiting to board. There are few plugs to charge devices. Tampa Airport's Concourse C looks very neat and comfortable. There are many plugs to charge devices. Thus, I have heard Southwest has 101 destinations in the United States and 8 additional countries that its airline connections are expanding. I have been flying often B737, which is great planes with good seats, and I hope Southwest buy more new next generation Boeing planes with more room for legs. Lastly, Southwest Airlines offers internet service using a satellite-based Wi-Fi provider. Cost per device for Wi-Fi access is $8. I know Wi-Fi is not free, and I wish Southwest offer us for 100% free Wi-Fi in order to contact with families and/or friends and watch streaming movies or shows. Therefore, I'm glad that I have decided to fly this airline without a doubt.

✅ Verified Review | It was the worst flight I've ever taken. Flew from Fort Lauderdale, FL to Islip, NY. They delayed us an hour due to weather, 2 hours due to air traffic control, and then 5 hours because the pilot's hours to fly had expired and they needed to find another crew. Found a crew and then the crew cancelled at 2am. They then made me wait in a line for 3 hours to change my flight. I was in the airport for 12 hours straight and all they provided me was a mini bag of mini pretzels and 6oz water. They refused a hotel, transportation and food after keeping us in an airport for 12 hours just to cancel the flight. They expected me to travel for 24 hours straight starting at 6am. Meaning they wanted me to stay up for 48 hours straight. I get on the flight for 24 hours later, a direct flight and they delayed my 6.20pm flight until 10.45pm. I had to reschedule my flight for the following day yet again and they weren't willing to provide hotel, transportation or food once again. So my flight was initially 6.30pm from Fort Lauderdale and we were supposed to land at 9.20pm in Islip. We were given an hour delay due to weather (7.30pm-10.30pm). After the delay, we boarded the plane (7.00pm). They then proceeded to keep us on the plane for over an hour as directed by federal air traffic control (8.00pm). Then they made us sit another hour on the plane demanding that we all stay in our seats and stay buckled because they expected to depart soon (9pm). After this hour, the pilot comes on the PA system and told us that he's reached the maximum number of consecutive hours that the pilot policies allow (9.30). They took us back to the gate where we were given no updates or information for at least 2 hours (11.30). After this, they told us that they were trying to find a pilot and crew to fly the plane. They then told us that our flight would board at 12.50am. They delayed us twice more until they cancelled my flight at approximately 2am. They automatically rebooked me for a flight that would board at 8.30am in Fort Lauderdale and would bring me to Tampa. They would then give me a 10 hour layover in Tampa. I would board the 10.30pm flight to Islip and get back at approximately 1.30am. I waited in a line 3 hours to get this changed and also demanded a hotel, transportation, and food (5am). They hadn't fed us anything but a mini sized bag of mini pretzels and 6oz of water in 13 hours. They refused a hotel. They refused transportation. They refused food. They also told me that they could not change this horrible flight. I went back to them twice and harassed them before they finally put me on a flight that boarded exactly 24 hours from the one I originally had. The woman was extremely snotty and rude to me the entire time. I had to call my friend at 5 in the morning after she, her parents and my parents stayed up the entire night. My friend picked me up at 5.45am because Southwest wouldn't even provide me with a taxi.