Southwest Airlines

✅ Verified Review | My wife and I are travelling around the US for the first time from Australia. We were unsure of the local airlines and relied on mixed reviews. We flew Southwest from San Francisco to Orlando and Washington DC to New York and were amazed at the quality of service. The check in system is easy and efficient. the staff keep you posted at the departure gate on how to line up and how many people are on the flight. The system of no reserved seats appears daunting but somehow it works really well. Once on the plane the cleanliness was surprisingly good, the legroom was amazing as I am 6'5 and my wife 6' and the friendliness of the staff was as good as we have ever seen. Southwest Airlines will be my first choice for all future flights and I hope they maintain the high standards they currently have.

✅ Verified Review | Cancun to Baltimore. On a way home our flight was #1612 and I agree with customers who had not pleasant experience with flight attentents. We had a few coupons for free drinks and decided to use it on a way home because it was my husband birthday. I ordered Bloody Mary. My drink was amazing. I received a can of mix, packet of species and a bottle of vodka. I had over ice and had to add it to my plastic cup again to finish all liquid. My husband called a few times our flight attended to order more drinks for him. Then we heard unnecessary comment " don't you think it's too much of jack Daniels?" Maybe it was a joke but we paid for our drinks and it doesn't say how many drinks you can have. We are over 50 years old and I don't think those comments were appropriate. Our"neighbor heard about celebrating birthday and decided to join us with her friend. She also ordered Bloody Mary. For our surprise light attendant brought her plastic cup with ice and already premixed drink. We were schocked. This lady saw me having like total of 2 cups versus one that she got. What happened to other part of vodka and mix of Bloody Mary? Are you guys trying to get $5/drink and split it for 2 people? Not cool at all. Very cheap move. I like Southwest, never had problems but this incident ruined my opinion about that. Unfortunately it's only airline we have to use to get to Cancun and its very fast. I'll try to order my drink in a future just to check if you will improve but how unsanitary is to biting unopened drinks.

✅ Verified Review | St Louis to Atlanta. I have been flying Southwest because they're cheap. The thing they upsell you on is boarding order. For my flight on 9/26 I purchased "Business Select" (and paid more for it) for flight 426 so I could get priority boarding. When it came time to board the gate agent allowed everyone to board in whatever order they wanted regardless of their boarding number. I had A-1 but because the gate agent said people could board in whatever order people pushed past me to board first. I asked the gate agent what was going on and why we're not boarding in order. He said to just get on the plane. Once on the plane I asked the lead flight attendant what was going on and she said the flight was light so just take a seat. I contacted Southwest's customer service web page and filled out a complaint. I got a response from a "no-reply" email saying sorry but that they would do anything including not refunding the cost for the business select boarding they didn't deliver. My opinion of Southwest Airlines is they're unethical to charge you for something and not deliver, and then not even care. Southwest is not just a shabby airline, they are in my opinion scam artists.

✅ Verified Review | New York to Dallas. Would not fly here again. They notified my hours before my flight by text message saying that they had cancelled my flight and didn't say why so I called and the gentleman said it was because of weather. So I tried rescheduling a flight since my brothers wedding was the next day but they didn't have anything left. So I was told to go to the airport which was 2 hours away and see if I could get on a flight but they just ignored me and said the fastest they could get me out was Monday and the wedding was Saturday. They were super rude and didn't care what happened to me after I stood there 2 hours to talk to someone. I ended up having to spend $500 on a flight out instead of the $150 flight I had booked months ago. It was horrible I have never been through something so stressful in my life.

✅ Verified Review | Seattle to Milwaukee via St. Louis. The flight itself was okay, but the flight was delayed on both my trip out and my trip back home. Very little info was shared about why and the delay out of St. Louis back to Seattle was extensive due to staffing issues. Unacceptable. You should not have to call in staff last minute. We had to wait for staff twice because the first back-up never showed. It seems every time I fly with this airline, there is a delay. I don't have this problem with other airlines and I don't know that I will fly Southwest again.

✅ Verified Review | Chicago Midway to Phoenix. I set up a vacation for my wife to go see her best friend in Arizona, this is her first time flying. Her flight was scheduled to leave from Midway airport In Chicago at 11:15am. We got there a couple hours early, got through checkout and thought we were good to go! 40 minutes before she's supposed to board, the flight got delayed and was now scheduled to leave at 1:35pm. We left to get some food and was back at the gate by 12:45. They then delay the flight to 2:35. Then just minutes later they cancel the flight! Went to the counter to ask what to do. They told us as long as the ticket had today's date we can go to terminal B17 and catch that flight. So we go to B17 and they informed us that was wrong and that they were "probably just trying to get us through the line". We then had to go stand in a different line, which we waited in that line for an hour and a half and in that time only went half way. I finally go up to the terminal attendant to ask him what we can do. He again said we need to wait in that line in hopes of being put on standby. Luckily a pilot overheard him and asked me what was going on. So I explained the story and he kindly went behind the desk and told them to change her over to that flight! I thought we were home free, but I was mistaken. He told her that instead of being a direct flight like the original flight I booked her, there would be a layover in Oakland. He said she wouldn't have to leave the plane when they go there. She called me in Oakland saying they forced her off the plane and since the pilot had the ticket she didn't have a ticket to show the attendant who was rude. So she got off the plane and tried explaining to the attendant what happened. The attendant told her "to bad cause you don't have a ticket". My wife went up to the counter panicking. The woman made a few calls and almost an hour later was able to get her on the flight to Phoenix. In Phoenix she was supposed to be picking up a rental car from Advantage (I purchased everything through southwest.com) and when I called to verify the car they said there wasn't a reservation. When I called to ask Southwest, they said they don't rent through Advantage. I asked to speak to a supervisor and they confirmed they do in fact rent through Advantage. Something apparently happened in processing the rental car so now her friend has to drive to Phoenix to pick her up. This was the absolute worst experience with Southwest.

✅ Verified Review | Chicago to Providence. I am not a fan of Southwest airlines. Even though they offer a lot of freebies. The seating is open seating. There is no way to actually pick a seat. When you purchase your ticket you are given A,B or C and you just board when your info is called, but you cannot choose which one you want when booking your ticket. It is terrible. I will not fly Southwest again. I was traveling with my spouse and we couldn't even sit together. Everyone who boarded ahead of us took window and aisle seat.

✅ Verified Review | Montego Bay to Baltimore. Southwest was always my preferred airline. However after this experience I am appalled by the way this situation was handled. An air traffic control tower was struck by lightning on 9/8/2017 in Jamaica. We were suppose to leave on 9/9/2017. Obviously this wasn't an option, completely understandable. But the tower was fixed late night on 9/9/2017. As we talk to others that were forced to stay at the resort ($450 a night) with us their airlines Delta, American, United, etc. were understanding and scheduled extra flights to help out and get them home to their families. But Southwests' answer to us is to bad we aren't sending extra flights forcing us to spend an extra $2000+ on a room and missing out on being paid at work. Southwests' answer is you're staying until Wednesday 9/13/2017. I guess I had the wrong assumption of this airline and stand corrected. Way to go Southwest (as sarcastic as I can be here) you've ruined this trip for my family.

✅ Verified Review | Flew Sacramento to San Diego with Southwest. The staff on this aircraft were wonderful! They were all so friendly, and gave excellent service. From loading all the way to unloading. They made me feel so comfortable! Thank you for making my flight so enjoyable!

✅ Verified Review | Chicago to Las Vegas. Our row was completely missed to get drink order. When the flight attendant came around to drop drinks/snacks off to other rows we asked for a drink. We got an eye roll from the flight attendant after our entire row was completely awake yet again missed in the drink order. The gentleman aside from myself and my boy friend as rudely spoken to accusing him of being asleep which he was not. My boy friend also got a drink and while the attendant did seem preoccupied with attending to other guests on the flight my boy friend gently reminded him we ordered drinks, which was followed by a rude comment and loud embarrassing response from the attendant on just how may people were on the flight and we had to wait. We would have not had said anything if he didn't seem completely dismissive with our request. I understand they are busy but the attendant's responsive was just rude. This was my first trip with southwestern and the flight started off fantastic with the attendant making jokes and my previous flight before the lay over was seamless and fantastic. This absolutely ruined my experience with Southwestern on how rude the attendant was.