SmartWings

✅ Trip Verified | Worst airline ever!! We were headed to Tel Aviv. 15 minutes before landing they changed course and dumped us in Cyprus. No info, no help, no refund. Pure scam. Naturaly I won't be able to make the return flight since I never made it to my original destination.

Not Verified | Just a disaster, avoid at all cost! No online checkin, like in 1990-s. Check in opens only for 2 hours, causes enormous queues. The flight appears on the airport board and tickets as 23:00, but on checking gates scheduled to 02:30 and, surprise, checkin gates close.. at 22:30, so you have to wait 4 hours at the gate and this is not an exception, it works for every evening flight. The staff without any shame says to customers - “this is so we can go home earlier and not work night shift”. On the flights to Middle East (5 hours flight!) you allowed to take only one small item - this may work to internal EU flights, but doing this to long flights where people are not flying for a day or two is moronic. Additionally, they are hiding this information, writing in the tickets “call the airline for onboard items policy”. As you may guess, no one is answering those phones. On the counter they check for “overweight” and make people miserable for 200 Grams! Staff is extremely unpleasant and unprofessional, they don’t care at all - the only goal is to make another 40-50 euros from you. One of the worst airlines I’ve ever flown.

✅ Trip Verified | Strict 8 kg limit for overhead luggage. They do not accept any payment for few extra kg. This is an economical /business nonsense. Smart Wings supervisor said that 8 kg limit has security reasons! We had few medical devices with lithium batteries in our small suitcase and the supervisor did not make an exception. We had to take them out, put it into plastic bag, through security, put them back into overhead suitcase an board with our 12 kg without issues. Logic, common sense and empathy does not belong to their customer service.

✅ Trip Verified | Highly recommended to those who like to be treated like cattle. Seriously hostile ground and cabin crew with a nasty attitude. Rudely scolding elderly passengers, exchanging smirks with colleagues as they mock passengers behind their backs, making families with small babies wait over an hour for check-in, preventing toilet access from women just to flaunt their abused power, to name but a few examples of their misconduct during a single round trip we had the dubious pleasure of enduring with them. One flight service manager who stood out as even more hostile than the rest.

✅ Trip Verified | Almost 22 hours delay! No help at all, only interested in managing PR with press release full of lies. There were a lot of very old people, we did not sleep for over 42 hours, couldn't speak any language and were chased around the airport. I walked 18 km (iphone app steps), my boyfriends 30km (trying to get information everywhere) in the airport alone. Absolutely unbelievable, will never used them even if there were 10 times cheaper than anyone else.

✅ Trip Verified |   Absolutely terrible service, lowcost for the price of a regular airline, old and uncomfortable seats, 4 hour delay, took another hour and a half to recieve our baggage in Prague. Overpriced bevarages. Definetly cannot reccomend.

✅ Trip Verified | It was return flight from Praque to Split. We have small bags according to dimensions for cabin luggage. In gate area one of staff approached us and asked us to let her weigh our luggage. Interesting fact that both of our bags weighted exactly 8.1 kg. (8 kg weight limit) When I took our some things from my bag and asked her to weigh it again, i got the same result. Then she asked me to pay for extra luggage 130EUR for both our bags (ticket for both of us in one direction costs 260EUR). So I have to pay. Interesting thing is that 90% luggage on luggage claim in Split were cabin luggage size (over 40 bags). Also on flight of 1:35 hours, they serve only water.

Not Verified | Literary low-cost service for big prices. Their planes are old, not comfortable and they do not provide any type of entertainment. The stuff is quite professional, the Czech standard, however, they are really rude. They used to be good airline, but now, they are not.

Not Verified | I flew from Prague to Hurghada for vacation and for the price it was the best flight I've flown in a while, staff really nice, food a bit more expensive but good and seats also good.

✅ Trip Verified | Terrible airline. The airplane was dirty and very small for a Colombo-Dubai flight. The crew was rude. They served all the food at start so they wouldn’t have to bother doing anything later. They announced landing one hour before it actually took place, closed the toilets so they wouldn’t have to clean them. Terrible rude staff, avoid at all costs.