Sky Express Airlines

✅ Trip Verified | Booked a return flight BRU-ATH. Away flight fluent: clear check-in procedure, calm flight, about 1/3 Seats occupied. Leg room and seat recline were limited. No inflight entertainment and food menu was limited. No WiFi. Return flight check-in procedure at ATH was below every standard: arrived 2+hours before departure, only for bag drop. 7 counters (3 bag drop, 3 check-in, 1 special assistance), only 3 actually in service for 12 departing flights. Late passengers were “awarded” with immediate check-in, we waited 90 mins and eventually also got called as our flight was set for departure. Staff were simply rude. Other people in the line missed their flight because of bad management at check in. Ground staff didn’t care.

✅ Trip Verified | Terrible service, rude arrogant staff. Stay away from this airline. They will do everything to annoy you. An airline that shows no interest at you apart from trying to make you purchase another ticket.

✅ Trip Verified | I was pleased with our experience initially however I am now waiting for a refund from them since July! There were glitches on their website forcing me to book too many reservations and needing to cancel and they have not yet refunded me or sent any form of receipt. I call and email endlessly and hear back once a week with the same response to continue waiting. I would never recommend

Not Verified | It's the worst company I have ever traveled my family and our dog. When we were flying to Chania it was an hour late and on the way back to Athens we were told not to take our little daughter's hood from the plane. When we picked it up with the suitcases it was broken. Consider afterwards that it became intentional.

✅ Trip Verified | The organisation at Athens Airport was simply unbelievable inept. I have never seen anything like it. The airline was supposed to operate windows 53-61 but the queues were enormous due to insufficient staffing and poor management of the huge queues. We were nor the only ones who barely made our flight - some did not. We were in the queue for almost two hours having arrived to the airport 2hr 15min before the flight take-off. The crew on the plane were outstandingly good and deserve credit. Everything else requires improvement.

✅ Trip Verified | The worst airline ever! They change the flight time and do not even inform you! And then they charge you for a flight change if the new time does not suit you! I was on waiting line for two hours and they kept on hanging up on me! I do not recommend for anyone. Not worth it!

Not Verified | Horrible Customer Service! I booked extra luggage by accident and I wanted to cancel it. I called 5 times and was on hold for forever to get someone to speak too. I asked about a refund and they just said there is nothing they can do. Flight: old propeller plane, uncomfortable seats and the flight attendants didn’t assure Covid safety on board. They looked away to not see people take off their masks. And the flight was delayed also!

✅ Trip Verified | Tried to web check one day before my flight but this was impossible, so I e mailed the company on this issue without ever receiving a reply... on the day of my flight, I succeeded and reserved seat No 3C... flight was delayed for half hour without any apology, and at check in they changed my seat from 3C to 13C at the captain's instructions as she explained (to balance the plane !!). Plane was new, inflight service they only served water and orange drink. Absolutely no single reading material, arrived at Athens with delay (19.35) taxied for 15-20 minutes and parked away from anywhere, good old bus service as if we are still in the 50s, at boiling hot temps of 38 C into a boiling hot bus like sardines. Who cares about covid 19, pandemic etc, good old bus avoiding passenger jet steps. The flight was ok, but this airline should realise that passengers are not obliged to go through the good old process of steps and busses.

Not Verified | My wife and I just visited Greece for the first time. When we arrived in Athens we chose Sky Express to travel to Santorini. Your gate agent Konstantinos was so welcoming and helpful. We did not know to have our bags weighed before checking in, and she was so helpful and kind in telling us the details. We immediately gave us a sense of how wonderful she and Sky Express are to visitors. Thank you so much for making us a fan of sky Express and especially Konstantinos!!

✅ Trip Verified | Both planes were brand new A320neo and the flights were on time. Boarding were with buses at the 2 airports. Beware Thessaloniki airport does not have Business Lounges on operation (they are refurbishing them). Do not buy ticket with airport lounge access. Crew service was great and friendly. Stewardess were very meticulous. They offered candy before departure, water, orange juice, coffee with a biscuit.