Sky Express Airlines

✅ Trip Verified |  Totally happy with this airline, which has developed remarkably over the years and offers routes that its competitors do not.

✅ Trip Verified | During e-ckeck-in I could change the assigned seat to first row without paying extra. Boarding was done with pax-bridge. The flight was almost full and we departed on time. Aircraft was new and clean. Staff were polite and they offer in flight service for the 45 minute flight.

✅ Trip Verified | Worst ever company. I travel every 2 weeks and I use this airline only because of the flight hours. 8/10 times has a delay and the worst is that they never inform passengers about the time of delay. They show zero respect to their customers.

✅ Trip Verified | I feel compelled to share my recent experience with Sky Express on a flight booking from HER to LHR. This review serves as a cautionary tale and a sincere warning to anyone considering flying with this airline. I am utterly disappointed and frustrated with the level of service and the unexpected changes that disrupted my entire travel plans. I received an email notification regarding a modification to the arrival time of my flight, which I acknowledged without hesitation. However, little did I know that this was just the beginning of a nightmare. The subsequent change in arrival airports was kept hidden from me, resulting in a colossal mess and immense inconvenience. To salvage my travel arrangements, I had no choice but to secure an additional flight with Aegean Airlines from HER to LHR, burdening me with an unexpected expense of €324.29. It is beyond comprehension that I had to bear such costs due to Sky Express' utter lack of professionalism and failure to provide adequate information or seek consent for substantial modifications. The frustration and financial burden caused by this airline are simply inexcusable. I strongly urge anyone planning to fly with Sky Express to think twice before entrusting them with your travel arrangements. They have proven themselves to be untrustworthy, uncaring, and completely negligent in fulfilling their responsibilities to passengers. In light of my disastrous experience, I have decided to file a claim for a refund of the Sky Express ticket and reimbursement for the expenses incurred due to their incompetence. Sky Express has shown a complete disregard for customer satisfaction, fairness, and basic communication. Spare yourself the stress and financial burden by avoiding this airline at all costs.

✅ Trip Verified | I tried to make a complaint and got our money back, never received an answer. On 6th of August, we travelled from Athens to Chania for our honeymoon. Arrived early at the airport, 2 hours before our flight. At the check-in desk, when we wanted to check in our luggages, the person behind the desk told us that because we were the last to check in, we were put on standby. We couldn't believe what we are hearing, because we bought these tickets so early with upgraded packages, sky lounge access, etc. This is a trip to our honeymoon, booked the seatings next to each other. I checked days before our flight but there was no availability to check in, not online, nowhere. Luckily, we managed to get on the flight, but it ruined the beginning of our honeymoon. I sat next to the stewardess, my husband far away from me.

✅ Trip Verified | They charged my 150 euros for three small carry on. I wasn’t charged for these three bags from Athens to Santorini but now as I am going back four days later, the agent charged me 150 euros. So I paid $250 for bags, 2 large bags which I didn’t mind and fully expected to pay but the additional 150 is a rip off. Will never fly this airline again.

✅ Trip Verified | Flight cancelled on 3/22 without any communication (we discovered it at the airport the day of the flight), asked refund as stated by European Regulation. No reply from them, further requests followed and they did not pay, though confirmed on 6/22 that the refund will be paid the day after. Customer care far from being serious, shame on them.

Not Verified | As a low cost airline it is good. But it is unacceptable that sports equipment has limitations. For a snowboard equipment the board should be only 110 meters. The average height of the board is 140-150, can someone explain this logic to me? Especially when they have flights to winter locations and you want to go and do winter sports.

✅ Trip Verified | There was not enough space in the lockers over our seats for our luggage and the staff split our luggage (group of 7) in several lockers all over the aircraft. After our landing, we had to wait all passengers to get off the plane and take our luggage.

Not Verified | Avoid at any cost! I had booked a flight to travel from LHR to Thessaloniki via Athens on the 19th of December and after some weeks they sent me an email that they had canceled the flight. They offered me a free reschedule and I rebooked one for the 17th. I also booked my tickets to get to LHR with National Express. A week from the flight date they send me another email telling me that the flight has been rescheduled once again, but it departs from Luton! One week prior to my flight and during Christmas time there is no way for me to get there either via train or coach. So, I either have to pay for a very expensive cab to get to Luton, which I have no idea how I can afford, or I will be stuck away from home for Christmas. It is a very disappointing experience and shows a lack of professionalism and respect toward their customers. I would not suggest traveling with them and to try and avoid them at any cost, as I have traveled with various airline companies for many years and it is the first time coming across such a problematic situation.