Sky Express Airlines

✅ Trip Verified | There is no on board WiFi for a non domestic flight. The price for overweight kilos was 9 Euro per kilo because of "high season" even though the clerk told me 6. He didn't even know it until he checked the computer. Outrageous. A joke of a cookie as onboard meal for a non domestic flight. Just use another airline no matter the cost it's not worth it.

✅ Trip Verified | Sky Express left checked bags on our flight at the departure airport. There were 10 or 12 of us lined up to report missing luggage after we arrived at ATH. We tried to get Sky Express to forward our bags to several of the port stops on our cruise, but they failed to respond in a timely manner for us to collect the bags. Instead we had to buy clothes when the ship made port stops. Initially, they denied any responsibility to forward the bags to our home, so I had to threaten them with legal action. After one month, the bags arrived at our home airport. It was quite difficult getting any response from them. Avoid if at all possible, unless you only have carry on.

✅ Trip Verified | Overbooked flight. I was denied embarkment. No support from Sky airline and not reimbursed yet (2x250 Euro as law requires). Customer support told me 3 times that reimbursement should come soon. This company shall not have the right to fly!!

Not Verified | I recently had the most frustrating and shocking experience with Sky Express. On May 30th, I booked two tickets from Mykonos to Athens to Frankfurt for September 1st. The booking process was smooth, and I received my confirmation immediately. However, things took a turn for the worse as my travel date approached. On August 31st, I attempted to check in online, only to receive an error stating that my confirmation number was for a flight in the past. I was in shock! I immediately called the airline, and after waiting for 40 minutes, I finally spoke with a representative who informed me that my flight was cancelled, then put me on hold for another 10 minutes. When she returned, she told me that I had supposedly changed my flight on August 6th to a business class ticket from Athens to Frankfurt on August 7th. This was absolutely impossible, as I never made any such change. The agent promised to investigate and get back to me. Shortly after, I received an email from Sky Express, which left me in utter disbelief. According to their records, I had requested this change at the Athens airport. This was a complete fabrication. To make matters worse, they informed me that I needed to book a new ticket from Mykonos to Frankfurt, as my original ticket could not be modified. I was in a state of panic, as I had a connecting flight from Frankfurt to JFK and then to Fort Lauderdale the following day. With no other option, I had to book a new ticket with a different airline, costing me an outrageous $1,625. I have since emailed Sky Express, demanding reimbursement for the original fare and compensation for the new tickets I was forced to purchase. This whole ordeal has been incredibly stressful and has left me with a deep mistrust of Sky Express. I strongly advise against booking with Sky Express. Their lack of communication, errors, and refusal to take responsibility for their actions have been nothing short of a nightmare. Save yourself the headache and choose a more reliable airline.

✅ Trip Verified | BE VERY AWARE! This airline has no reliability at all. In order to cope with overbooking, they avoid cunningly to call at the gate already checked passengers who are even slightly delayed. Their seats are then quickly given to other passengers with confirmed reservation, so that the air carrier has not to compensate them! Delayed for about 5 min by safety control procedures (but 15 min before departure at the gate), we were formally refused boarding, had our luggage unloaded from the plane and were obliged to buy a new one-way ticket on the next flight to Kefalonia.

Not Verified | My boss forgot his passport on the airline. I phoned the airline 4 times. Had to wait 10 minutes to answer my call and in 2 of them the attendant hang up the phone. THey don't have ANY structure and they charge as a "full company". NO help desk service - LONG waiting time and no one to solve your problem.

✅ Trip Verified | I flew in one of Sky Express's ATR-72 aircraft from Kythira to Athens. The ground staff at Kythira airport and flight attendants were very friendly and professional. The aircraft was old but clean, and comfortable enough. Boarding was completed on time and the door closed. That the take-off was delayed by an hour was not the airline's fault. A clearly annoyed pilot explained that there was some sort of lightning air traffic control strike, at least that is what the other passengers told me because the explanation given by the clearly annoyed pilot was given only in Greek. Otherwise the flight was perfectly enjoyable and I have no complaints about the airline. Inflight service on the 30-minute flight consisted of a pre-departure sweet, a bottle of water and a small biscuit.

Not Verified | Flight from Heraklion airport to Athens International Airport on June 13th. My flight was delayed; no reason was given, and I also had an issue with checking in. My flight was delayed by just under 2 hours, and the later flight was scheduled for me; no other choice was given to me. I request a refund due to the inconvenience caused by the delay and lack of communication. Additionally, I would appreciate it if you could provide an explanation for the check-in issue that occurred. I called the help desk on June 12 to inquire about an earlier flight but was informed that I'm not eligible for it. I also sent an email requesting the earlier flight at the same time. Due to this issue, I missed my reservation on the other side. Additionally, I received an email from Sky Express on the 13th at 12:46, inquiring if I would prefer an earlier flight at 15.40. I received the email too late, which didn't allow us enough time to reach the airport. I am extremely dissatisfied with the entire situation, and the flight back from Athens to Gatwick on June 16th. My luggage was badly damaged, which I did provide with the image that I took at the airport. I have been told by the airline customer service that, due to a lack of evidence, my claim is not going to be processed. I'm not impressed with your reply. Very poor customer service and lack of communication from Sky Express.

✅ Trip Verified | Terrible experience, huge delays. It’s the third time flying with this airline and the service is unacceptable. The staff was completely unable to inform us regarding the delays or deal with any of the comments of the frustrated passengers who waited over 2 hours and another 20 minutes into the still, not moving transfer bus. Definately would not recommend.

✅ Trip Verified | I am deeply disheartened by the experience at the boarding gate. The gentleman working there exhibited an appalling level of rudeness towards both myself and my nine-year-old daughter. She was momentarily delayed in handing over her boarding pass, and his response was not only disrespectful but also entirely inappropriate. Such behavior towards a child is unacceptable. I urge the management to address this matter promptly to ensure better treatment of passengers in the future.