Sky Express Airlines

✅ Trip Verified | I feel compelled to share my recent experience with Sky Express on a flight booking from HER to LHR. This review serves as a cautionary tale and a sincere warning to anyone considering flying with this airline. I am utterly disappointed and frustrated with the level of service and the unexpected changes that disrupted my entire travel plans. I received an email notification regarding a modification to the arrival time of my flight, which I acknowledged without hesitation. However, little did I know that this was just the beginning of a nightmare. The subsequent change in arrival airports was kept hidden from me, resulting in a colossal mess and immense inconvenience. To salvage my travel arrangements, I had no choice but to secure an additional flight with Aegean Airlines from HER to LHR, burdening me with an unexpected expense of €324.29. It is beyond comprehension that I had to bear such costs due to Sky Express' utter lack of professionalism and failure to provide adequate information or seek consent for substantial modifications. The frustration and financial burden caused by this airline are simply inexcusable. I strongly urge anyone planning to fly with Sky Express to think twice before entrusting them with your travel arrangements. They have proven themselves to be untrustworthy, uncaring, and completely negligent in fulfilling their responsibilities to passengers. In light of my disastrous experience, I have decided to file a claim for a refund of the Sky Express ticket and reimbursement for the expenses incurred due to their incompetence. Sky Express has shown a complete disregard for customer satisfaction, fairness, and basic communication. Spare yourself the stress and financial burden by avoiding this airline at all costs.

✅ Trip Verified | I tried to make a complaint and got our money back, never received an answer. On 6th of August, we travelled from Athens to Chania for our honeymoon. Arrived early at the airport, 2 hours before our flight. At the check-in desk, when we wanted to check in our luggages, the person behind the desk told us that because we were the last to check in, we were put on standby. We couldn't believe what we are hearing, because we bought these tickets so early with upgraded packages, sky lounge access, etc. This is a trip to our honeymoon, booked the seatings next to each other. I checked days before our flight but there was no availability to check in, not online, nowhere. Luckily, we managed to get on the flight, but it ruined the beginning of our honeymoon. I sat next to the stewardess, my husband far away from me.

✅ Trip Verified | They charged my 150 euros for three small carry on. I wasn’t charged for these three bags from Athens to Santorini but now as I am going back four days later, the agent charged me 150 euros. So I paid $250 for bags, 2 large bags which I didn’t mind and fully expected to pay but the additional 150 is a rip off. Will never fly this airline again.

✅ Trip Verified | Flight cancelled on 3/22 without any communication (we discovered it at the airport the day of the flight), asked refund as stated by European Regulation. No reply from them, further requests followed and they did not pay, though confirmed on 6/22 that the refund will be paid the day after. Customer care far from being serious, shame on them.

Not Verified | As a low cost airline it is good. But it is unacceptable that sports equipment has limitations. For a snowboard equipment the board should be only 110 meters. The average height of the board is 140-150, can someone explain this logic to me? Especially when they have flights to winter locations and you want to go and do winter sports.

✅ Trip Verified | There was not enough space in the lockers over our seats for our luggage and the staff split our luggage (group of 7) in several lockers all over the aircraft. After our landing, we had to wait all passengers to get off the plane and take our luggage.

Not Verified | Avoid at any cost! I had booked a flight to travel from LHR to Thessaloniki via Athens on the 19th of December and after some weeks they sent me an email that they had canceled the flight. They offered me a free reschedule and I rebooked one for the 17th. I also booked my tickets to get to LHR with National Express. A week from the flight date they send me another email telling me that the flight has been rescheduled once again, but it departs from Luton! One week prior to my flight and during Christmas time there is no way for me to get there either via train or coach. So, I either have to pay for a very expensive cab to get to Luton, which I have no idea how I can afford, or I will be stuck away from home for Christmas. It is a very disappointing experience and shows a lack of professionalism and respect toward their customers. I would not suggest traveling with them and to try and avoid them at any cost, as I have traveled with various airline companies for many years and it is the first time coming across such a problematic situation.

✅ Trip Verified | We arrived late to Athens because of a delay in Toronto, and rushed to get to the Sky Express gate for our next flight to Santorini. We arrived with 30 mins to spare and after consulting with her colleague, the attendant determined it was too late for us to board and we would need to buy new tickets for the next available flight. Later we were told via email that we needed to be there 20 mins early but we were 30 mins early! Either way, we purchased new tickets and were given contact info for Sky Express to receive a refund of our taxes due to the missed flight. After our trip ended, I contacted the airline and provided all of our info and was told I would be reimbursed within 30 days. Well 30 days passed, then 60, then 90, and I was following up regularly via email but NO responses from anyone. Finally I called the airline and was told they reimbursed me in August to a card ending in 6237 but my card ends in 7237 so there is a mistake and I did not receive my reimbursement. They kept telling me they processed it and there was nothing further they could do. I provided proof of my purchase using MY credit card, and screenshots of my credit card statement, and they still kept telling me they reimbursed me (but to a card that I don't own). Finally they sent me "proof" of reimbursement, which is totally laughable, because the "proof" showed that they reimbursed a MASTERCARD in my husband's name ending in 6237 (which is not his card, and he only has a Visa), meanwhile it was MY VISA that was used to purchase the tickets - so how can you reimburse someone else who did not make the original purchase? What sense does that make? and to a card that doesn't exist! This has fraud written all over it and I will not rest until they are caught. It isn't even about the money at this point.

✅ Trip Verified | I made an error with the date on booking my flight. I contacted the airline immediately and they had unacceptable change fees and a charge for calling their customer service line. They do not answer comments on their customer support line and offer no support whatsoever. Frankly I would recommend you avoid this airline because of their total lack of customer support and empathy.

✅ Trip Verified | Very bad company. Three of us have been denied to embark, even with boarding passes in hand, due to overbooking. No proposal for another flight and lost of part of holidays. We are waiting for reimbursement and compensation since august.