Sky Express Airlines

✅ Trip Verified |   We landed at 1625 now the time is 1725 our bags haven't arrived yet. No information from the company. Worst airline. It is the second time that I have a problem with the luggage with this cheap airline.

✅ Trip Verified | I booked this flight in May of 2023 and mid June I was trying to purchase checked baggage online using the airline's website. Their online baggage booking service was not working and kept crashing. After 7 attempts, I emailed the airline directly to help with booking baggage as it's half the price in advance, compared to paying at the airport. It took 3 weeks for them to respond to my email (in July!). There were back and forth emails with me stating the same thing (I wanted to purchase 2 pieces of checked baggage, up to 23kgs for the flight). The staff told me they can assist and it would cost 25 euros each piece of baggage and asked me to send an email address for the payment link to be sent to. To get to this point took another 4 weeks because they were so slow to reply. They already had my email address! Again, wasting more time, I told them the email they had been using to correspond with me all that time is the email they can use to send the payment link. We were leaving Aug 26th for our trip and I sent an email Aug 15th, after not receiving the payment link. I requested it ASAP. They never sent it. At the airport check-in counter they told me I had to pay 50 euros for each piece of luggage. I showed them the email from the airline staff informing me of the 25 euros cost. They then told me I had to speak to Customer Service. Customer service totally disregarded the emails from the airline staff telling me the 25 euros cost (she wouldn't even look at them) and said the payment link was sent to GoToGate (a third party I used to book the flight) and there's nothing they will do for me. Horrible customer service. They were just passing the buck so they didn't have to provide any actual customer service.

Not Verified | Rude check in staff, slow check in, uncomfortable seats and unhelpful Cabin Crew. I will never fly with this terrible airline again. They were appalling!

Not Verified | I would definitely come back to the lovely island of Mykonos, but sure thing won't ever use this airline again. We've been charged for extra weight although they knew (and saw) it was about shopping items - only 8 kg for 2 adults. Paying for extra wasn't the issue, but to reach home with 4 broken items was the peak of the violation. So basically i paid extra weight and they broke my items.

Not Verified | This is by far the worst airline, they always lose luggage and they are always late. When we arrived to Crete, luggage didn’t make it until after 2 days and they told us to file a claim to redeem our money however they are not answering and it’s been 10 days. Then on our way back from Santorini to Lebanon, first the plane was delayed by one hour and we had to run to make it to the second flight to Lebanon and of course luggage didn’t make it to Lebanon until after one day however they lost one luggage and no one is able to locate it.

✅ Trip Verified | Constantly long and unjustified delays. This time about an hour and a half! And the worst part? They lie to passengers by pretending that “the aircraft has unfortunately arrived late from its previous destination”. They ignore however that, nowadays, almost every passenger can easily verify the accuracy of such silly excuses through apps like Flightradar24. On flight GQ225 of JUL26 2023, the aircraft (SX-NIV) was at ATH as early as 18:39 and was due to depart for KGS at 20:45. Barely a cold apology from the cockpit. Finally deplaned in ATH in total darkness (not a single light in the aircraft cabin) for obvious technical reasons. Unreliable and totally unprofessional service.

✅ Trip Verified | I have been flying with Sky Express for the last 3 years, and during the first 2 years, I was super satisfied with their service. However, the last 3 flights I had experienced delays on all three occasions without any prior notice or apologies. Nevertheless, my main disappointment stems from trying to reach them multiple times by phone and sending numerous emails regarding a booking cancellation, but until today, I haven't received any response.

✅ Trip Verified | Let me start by first off saying, this airline should be put out of business! Me and my wife just spent 2 weeks in Greece for our honeymoon. We visited 3 Greek islands including Milos. We flew with Sky Express from Milos to Athens, and then from Athens to Zakynthos. The plane was an older, smaller dual prop plane. No real problem there for a 20 min flight. However, we were forced to check our carry on luggage as was most of the other people on this flight. When we arrived in Athens we were informed that everyone’s checked luggage had been left in Milos! Only 2 bags had been put on the plane. My wife got very lucky as hers was one of the bags that was on the plane. We were told in Athens the plane was too heavy so the baggage had to be left behind. No one told any of us on the flight about this issue when we boarded! One problem with that, the flight was only about half full! I literally could have put my bag in an empty seat! Upon complaining at the Skyserv desk for lost luggage, I was told this happens quite often and that my bag would be put on the next flight which arrived several hours later. We were staying the night in Athens at the airport hotel so it was easy for me to follow up with. Long story short, it did not arrive on the next flight, in fact, it was not put on the next 3 flights! We took out flight the next day to Zakynthos, and upon arrival I had to find a store and spend money to buy at least a bathing suit so I could enjoy the pool at our hotel. My bag didn’t show up in Zakynthos until the end of our second day there. All in all, I was 3 days without any of my things or clean clothes, on my honeymoon! We were supposed to receive a call, when my bag reached Athens so we could be told which flight it would be on to Zakynthos, big surprise, no call! Now a little bit about this company. While trying to reach somebody, anybody to find our where my lost luggage was, I did some research about SkyExpress Airline. Turns out this airline was started by an investment group owned by a wealthy Greek man. However, the only actual employees that work for SkyExpress are the pilots and the flight attendants. This wealthy Greek man is a very smart guess. When starting SkyExpress, he also started a company called Skyserv. Skyserv is the company that takes care of all of the ticketing services etc, for SkyExpress Airline. They are the ones that I had to deal with when my luggage was left in Milos. Now if you talk to them to complain about SkyExpress, the company line is “I’m sorry, we don’t work for SkyExpress, but here is a phone number you can call for assistance.” All of their paperwork has the line, “We take no responsibility or liability for any problems or issues with luggage.” So here’s the deal, if you call the aforementioned phone number for SkyExpress, its only for a reservationist, who tells you for any complaints, you have to send an email. I sent a complaint email that night, guess what, no response. I have a strong feeling that complaints go right in the deleted bin. So SkyServ will not take complaints because they don’t work for SkyExpress, and SkyExpress has no customer service, so basically if you have any problem with SkyExpress you’re basically screwed. Very clever business setup. No responsibility, no liability.

✅ Trip Verified | I am writing this review because of the non trained staff of the airline on the gate and not the airplane. The sky express staff on the gate were non trained, causing massive delays and there had been people fainting. They were even forgetting who they were scanning and causing further delays. Every single passenger had been complaining. A total disgrace for the airline staff on the gates. Totally unprofessional. I had been travelling a lot with this airline, but they are going downhill with delays and time changes (other airlines change the times but it is always 10-15 difference). Never again.

✅ Trip Verified | They loaded all the baggage and then decided they were overweight. They offloaded randomly 30 bags without ever saying a word to the passengers. Those bags never made it on the plane. No concern for the fact that these people had connecting flights or we're on their way home and had two or three additional days that they would have no luggage because of their stupidity. Didn't even have the decency to announce that they were going to do it and give people a chance to fly a later flight with their luggage. We always carry our bags on because of stupidity like this but that's not possible on the ATR because the overheads are so small. First time I checked the bag in 10 years and they lost both of our bags.