Sky Express Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 25 reviews
4/10
No Skytrax Rating
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2/10

"Very bad customer service"

(Cyprus)

Trip Verified | Cyprus to Chania via Athens. Very bad customer service. The staff seemed very frustrated when I asked what's going on with the flight and never got back to me. I had to learn what's going on from other customers. That will be the first and last time. If they don't like working here it's not customers fault. They're supposed to be there to help.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCyprus to Chania via Athens
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"cancel the flight at 1am"

(United States)

Trip Verified | Athens to Mykonos. Our flight was delayed for 5 hours before we were able to board only to try to take off on a plane that the pilot had to land back down. They promised us a flight to Mykonos from Athens that night so we waited for seven hours before they decided to cancel the flight at 1am in the morning. They did not provide hotel accommodation nor compensation for the hotel we booked at Mykonos that we cannot get a refund on. We had to sleep in the airport waiting for the next flight at 5am to make to Mykonos to catch our flight back home. We booked with another airline because they didn’t have any flights til much later the next day. They promised us hotel, compensation for our loss n time but it was all lies. I emailed the company several times with the info they told us to contact them for the compensation and have not heard one single word back.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Mykonos
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"totally unacceptable in 2019"

(Australia)

Trip Verified | Naxos to Athens with Sky Express Airlines. The worst airline I have ever flown! We have just arrived in Athens to be told the captain chose to not take any checked baggage at all on the flight! Yes - not one suitcase was carried apparently due to the aircraft being over weight. They off loaded 2 passengers (voluntarily) and then don't tell you your bags are not going to make it on the flight - you find that out when you arrive in Athens! So we have a connecting flight to Austria - but they will only send the bags to Vienna - not Salzburg which is our final destination. We think they will arrive - by ferry around 8pm tonight! So, we have to stay in Athens - at our cost - change flights for tomorrow. Apparently - this happens daily, totally unacceptable in 2019. Get bigger aircraft's that can handle passengers luggage requirements.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNaxos to Athens
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delay with no bags in sight"

(Ireland)

Not Verified | Do yourself a favor and do not book with this airline. Ever. I’ve been in Greece for 1 week and this airline has single handedly almost ruined my entire holiday. I am sitting at the airport an hour after my flight landed after a several hour delay with no bags in sight. It is also the middle of the night. I can’t even begin to express my disgust for this airline but if you would like a relaxing and peaceful holiday, do not book with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChania to Athens
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"They cancelled our flight"

(United States)

Trip Verified | I flew with them twice on our trip to Greece. Once from Rhodes to Crete they cancelled my families flight (4) and rebooked it for 3 hours later. My son booked this flight and when we called to complain they said had sent an email 2 weeks before. No email was sent. My husband and I had also already booked them from Santorini to Athens and they did the same thing. They cancelled our flight never informed us. I checked this time that's the only way I knew our flight time was changed until later since this time I didn't trust them. We called them and all they said was they sent the email. Both times they lied and were very unapologetic.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSantorini to Athens
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never using it again!"

(United States)

Not Verified | Flew Athens to Mykonos with Sky Express Airlines. Delayed flight 3 times. Our flight was scheduled for 11:20 am. We were informed that the flight was delayed at 10:30 am to 12:40 pm. At 12:40 pm we were informed that the flight was delayed to 13:45 pm. We began to board on a bus at 13:30 pm. As we were boarding a bus they stopped letting people in. We waited one more hour standing on the bus. When we were taken to the plane we waited more than one and half hours. Awful airline. Never using it again!
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAthens to Mykonos
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"definitely flying again"

(Austria)

Trip Verified | Naxos to Athens. Loved the ease that our luggage was checked weighed and checked in without any hassles. It is a small airport but the staff knew what they were doing as well as assisting passengers who were not sure of what to do. A very big thank you and I will definitely flying with you again next summer.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNaxos to Athens
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not refunding the money"

(Australia)

Trip Verified | Athens to Kefalonia. This airline was contacted when it was explained to them that a mistake had been made on the ticket. It was not a change of mind situations. They charged €35 for a changed of mind fee. An email was sent 3 times of explaining that it was not a change of mind and the money should be refunded. There was no reply from any of the 3 emails. This is so wrong and a disgraced of the behaviour by avoiding the true issue of not refunding the money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Kefalonia
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"very bad experience in general"

(Greece)

Trip Verified | Naxos Island to Athens. Delayed (as usual) for about one hour without any notification or information provided by the ground staff. No apology on board. Distant and unfriendly flight attendant. Old equipment with dilapidated interior. No web check-in available. Very bad experience in general. Neither a professional service nor a reliable airline, with not necessarily reasonable tariffs.
AircraftATR42-500
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNaxos Island to Athens
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Small propeller planes"

(Greece)

Trip Verified | Siteia to Alexandroupoulis. Small propeller planes with lot of noise during the flight. The planes seem old and some seats can be in bad condition. The staff is polite, they offer a drink, cookie, caramel and a towel during the flight. Usually on time, better value for money than other regional airlines.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSiteia to Alexandroupoli
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
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