Sky Express Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 91 reviews
3/10
No Skytrax Rating
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1/10

"won't ever use this airline again"

(Qatar)

Not Verified | I would definitely come back to the lovely island of Mykonos, but sure thing won't ever use this airline again. We've been charged for extra weight although they knew (and saw) it was about shopping items - only 8 kg for 2 adults. Paying for extra wasn't the issue, but to reach home with 4 broken items was the peak of the violation. So basically i paid extra weight and they broke my items.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMykonos to Beirut
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"by far the worst airline"

(Lebanon)

Not Verified | This is by far the worst airline, they always lose luggage and they are always late. When we arrived to Crete, luggage didn’t make it until after 2 days and they told us to file a claim to redeem our money however they are not answering and it’s been 10 days. Then on our way back from Santorini to Lebanon, first the plane was delayed by one hour and we had to run to make it to the second flight to Lebanon and of course luggage didn’t make it to Lebanon until after one day however they lost one luggage and no one is able to locate it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLebanon to Crete
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"totally unprofessional service"

(Greece)

Trip Verified | Constantly long and unjustified delays. This time about an hour and a half! And the worst part? They lie to passengers by pretending that “the aircraft has unfortunately arrived late from its previous destination”. They ignore however that, nowadays, almost every passenger can easily verify the accuracy of such silly excuses through apps like Flightradar24. On flight GQ225 of JUL26 2023, the aircraft (SX-NIV) was at ATH as early as 18:39 and was due to depart for KGS at 20:45. Barely a cold apology from the cockpit. Finally deplaned in ATH in total darkness (not a single light in the aircraft cabin) for obvious technical reasons. Unreliable and totally unprofessional service.
AircraftATR72-500
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKos to Athens
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"trying to reach them multiple times"

(Greece)

Trip Verified | I have been flying with Sky Express for the last 3 years, and during the first 2 years, I was super satisfied with their service. However, the last 3 flights I had experienced delays on all three occasions without any prior notice or apologies. Nevertheless, my main disappointment stems from trying to reach them multiple times by phone and sending numerous emails regarding a booking cancellation, but until today, I haven't received any response.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Chania
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No responsibility, no liability"

(United States)

Trip Verified | Let me start by first off saying, this airline should be put out of business! Me and my wife just spent 2 weeks in Greece for our honeymoon. We visited 3 Greek islands including Milos. We flew with Sky Express from Milos to Athens, and then from Athens to Zakynthos. The plane was an older, smaller dual prop plane. No real problem there for a 20 min flight. However, we were forced to check our carry on luggage as was most of the other people on this flight. When we arrived in Athens we were informed that everyone’s checked luggage had been left in Milos! Only 2 bags had been put on the plane. My wife got very lucky as hers was one of the bags that was on the plane. We were told in Athens the plane was too heavy so the baggage had to be left behind. No one told any of us on the flight about this issue when we boarded! One problem with that, the flight was only about half full! I literally could have put my bag in an empty seat! Upon complaining at the Skyserv desk for lost luggage, I was told this happens quite often and that my bag would be put on the next flight which arrived several hours later. We were staying the night in Athens at the airport hotel so it was easy for me to follow up with. Long story short, it did not arrive on the next flight, in fact, it was not put on the next 3 flights! We took out flight the next day to Zakynthos, and upon arrival I had to find a store and spend money to buy at least a bathing suit so I could enjoy the pool at our hotel. My bag didn’t show up in Zakynthos until the end of our second day there. All in all, I was 3 days without any of my things or clean clothes, on my honeymoon! We were supposed to receive a call, when my bag reached Athens so we could be told which flight it would be on to Zakynthos, big surprise, no call! Now a little bit about this company. While trying to reach somebody, anybody to find our where my lost luggage was, I did some research about SkyExpress Airline. Turns out this airline was started by an investment group owned by a wealthy Greek man. However, the only actual employees that work for SkyExpress are the pilots and the flight attendants. This wealthy Greek man is a very smart guess. When starting SkyExpress, he also started a company called Skyserv. Skyserv is the company that takes care of all of the ticketing services etc, for SkyExpress Airline. They are the ones that I had to deal with when my luggage was left in Milos. Now if you talk to them to complain about SkyExpress, the company line is “I’m sorry, we don’t work for SkyExpress, but here is a phone number you can call for assistance.” All of their paperwork has the line, “We take no responsibility or liability for any problems or issues with luggage.” So here’s the deal, if you call the aforementioned phone number for SkyExpress, its only for a reservationist, who tells you for any complaints, you have to send an email. I sent a complaint email that night, guess what, no response. I have a strong feeling that complaints go right in the deleted bin. So SkyServ will not take complaints because they don’t work for SkyExpress, and SkyExpress has no customer service, so basically if you have any problem with SkyExpress you’re basically screwed. Very clever business setup. No responsibility, no liability.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMilos to Zakynthos via Athens
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"going downhill with delays and time changes"

(United Kingdom)

Trip Verified | I am writing this review because of the non trained staff of the airline on the gate and not the airplane. The sky express staff on the gate were non trained, causing massive delays and there had been people fainting. They were even forgetting who they were scanning and causing further delays. Every single passenger had been complaining. A total disgrace for the airline staff on the gates. Totally unprofessional. I had been travelling a lot with this airline, but they are going downhill with delays and time changes (other airlines change the times but it is always 10-15 difference). Never again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to London
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they lost both of our bags"

(United States)

Trip Verified | They loaded all the baggage and then decided they were overweight. They offloaded randomly 30 bags without ever saying a word to the passengers. Those bags never made it on the plane. No concern for the fact that these people had connecting flights or we're on their way home and had two or three additional days that they would have no luggage because of their stupidity. Didn't even have the decency to announce that they were going to do it and give people a chance to fly a later flight with their luggage. We always carry our bags on because of stupidity like this but that's not possible on the ATR because the overheads are so small. First time I checked the bag in 10 years and they lost both of our bags.
AircraftATR 42
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNaxos to Athens
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"happy with this airline"

(Greece)

Trip Verified |  Totally happy with this airline, which has developed remarkably over the years and offers routes that its competitors do not.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNaxos to Athens
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Staff were polite"

(Greece)

Trip Verified | During e-ckeck-in I could change the assigned seat to first row without paying extra. Boarding was done with pax-bridge. The flight was almost full and we departed on time. Aircraft was new and clean. Staff were polite and they offer in flight service for the 45 minute flight.
AircraftA320neo
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteAthens to Rhodes
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"zero respect to their customers"

(Cyprus)

Trip Verified | Worst ever company. I travel every 2 weeks and I use this airline only because of the flight hours. 8/10 times has a delay and the worst is that they never inform passengers about the time of delay. They show zero respect to their customers.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteThessaloniki to Larnaca
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no