Singapore Airlines

The Amsterdam flight is on the retrofitted 777-200ER which is excellent except for the business class IFE which is still the old version. It seems that SQ has decided not to upgrade the IFE on this retrofit thus the movie selection is not as grand the user interface is old and the pix quality of the screen is lower. I have always loved the SQ biz class seat for I find it a good balance between privacy and comfort. The meals were superb as was the service.

I flew Singapore Airlines 777-300ER - on 21st August - Manchester Airport to Singapore on SQ327 then Singapore to Sydney on SQ 211 and I can only praise all the cabin crew working on all the sectors for their professionalism politeness attentiveness when assisting passengers and serving meals drinks and snacks. The food served was of great quality tasty and hot and throughout the long sectors the cabin staff were constantly serving beverages and snacks. Inflight entertainment had newly released films.

Flown with SQ from CGK-SIN-CDG last December in their B777-200 and A380-800 respectively. Easy breezy departing flight from CGK-SIN check-in was quick and professional (apart from CGK airport condition with their on-going development). Arrived in SIN surprised with a 20$ gift voucher to spend in Changi (SQ flights only). The next flight from SIN-CDG on 'THE' A380 (appropriately decorated with some mistletoe) was nothing but sheer pleasure. Although their seats are rock-hard the legroom is all that I could ask from a cattle class (I am 184cm tall that is a smidge over 6 feet). The IFE was good even though it is a little bit outdated it was still decent. The food? Inappropriately good! You should try the infamous Singapore Sling too! The service was well-mannered well- presented and well-trained cabin crews. The same goes with the return leg.

Flew MEL-SIN-FRA and Munich-SIN-MEL in Aug 2013. Excellent staffing food and IFE system. 1st flight automatic upgrade to bulkhead seat which had so much room! Dream flight. 2nd flight got put on last row windows seat. Nightmarish as so limited room! Plane on 2nd flights both times had severe turbulence to extent the food- servicing was suspended. Plane was old had leaking liquid from a baggage door! Nevertheless given amenity pack and offered plenty of drinks etc. Very good experience especially when I got to Changi airport.

I have flown with them for quite some time now and while their service is usually robotic impersonal and lacking warmth flying with other airlines makes you appreciate how Singapore just does it right. Recently flew from MNL-SIN-DEL. MNL-SIN on a fully loaded B777 the aircraft is up for retirement but it is spotlessly clean and well maintained. The IFE was ancient but for such a short flight I did not mind it. Food was decent and cabin crew were as efficient and reliable as one should expect from SQ. Had a 6 hour layover in Changi which is without a doubt SQ's best asset. It's an airport beyond compare and would not mind a longer layover. Flight to DEL on the A380 with less than 100 passengers. Cabin crew were very laid back and allowed passengers to move about the cabin. The seats were extremely comfortable and food was excellent. Service calls were answered in record time and while one of the flight attendants was a tad cold one of the lead flight attendants embodied professionalism and warmth which made up for it. IFE kept malfunctioning and the movie kept pausing every 30 seconds or so which was annoying. Besides that one minor issue I would fly SQ again. They are extremely reliable their hard product is among the best and while their service is inconsistent when it comes to friendliness their efficiency is one of the best out there.

SQ975 BKK-SIN A330 J - I was looking forward to my first flight with Singapore in what some consider the best business class in the sky. The seats on A330 were spacious and comfortable but the table surface is slippery and your meal tray will slide off if you don't hold onto it. This can be prevented by the use of a tablecloth as found in other airlines' business class. The previous passenger's socks were still in the footwell so cabin grooming could use some work. The meal was good but drinks service was infrequent. All in all this experience was comparable to a domestic business class on a US carrier - certainly far short of the Singapore Airlines I was expecting.

SQ978 SIN-DPS B772 J. This was the second leg of the journey from BKK to DPS and despite the outdated regional J seats on this aircraft type it was far more enjoyable than the previous leg. The crew were friendly and professional and the service was very nicely done. We were called by name throughout the flight and rarely did a glass get below half full. Overall quite satisfactory.

Flew with Singapore Airlines for the first time from HKG-SIN and back. What a contrast from the airlines in North America. The staff were incredibly attentive the food was good and the seats were comfortable. This was in the A380 on the upper deck.

SQ947 and SQ378 Aug 19 2014. DPS-SIN and SIN-MXP. Nice flights attendants were perfect meal ok too many uninteresting movies.

6 flights in July. Auckland - Singapore SGN-BKK Da Nang - SGN. SGN - Cebu. Cebu - SGN and SGN-AKL. All were full. At least 3 were late to varying degrees. On at least one occasion I suspect the delay was not due to congestion at Da Nang for goodness sake but due to late arrival. Only the first flight seemed a bit superior. That seemed to me to be small differences eg - a decent filled roll as a snack but mainly the staff worked hard all the time and seemed to have a service ethic. The food well - Take the coffee cup the wine glass the tub of water and the roll off the tray and really you are not left with much. Surprisingly the food on the SIN - BKK flight at 1600 hours was much the same as on a long flight. However usually it was a dry entree or a few small pieces of fruit plus in effect a snack box sized meal. The Cebu - SGN flight arriving at around 2030 about 1.5 hours late offered a snack box with 3 small cubes of chicken and a cm deep flavoured rice and perhaps a piece of broccoli - most children eat more. Spirits were not offered on the longer flights although they were available out of view nor wine top ups. A beer amounted to perhaps 80 mls that is 4 pours to the can. A little generosity goes a long way as does the impression of parsimony. Overall much the same as other airlines. The best food was on a Vietnam Air 1.25 hour flight where they managed to serve and clear a good meal. Although Singapore seemed to cope with routine any variation seemed to cause problems. One confirmed flight was rescheduled and a second rescheduled to another with a stopover making it two hours longer. Both were weeks in advance. I don't believe either flight was in fact rescheduled rather I was bumped. In the latter case although I was notified of a rescheduling it was much later that I noticed it was in fact a route change. On the return flight which had been altered some months before I had paid for a preferred seat. This was confirmed that I had the same seat. However in fact on the day I was given a non-preferred seat in the centre. This was drawn to the cabin crews’attention and they informed me they would and did inform the appropriate department as if that helped me at the time. Three weeks later no response. A refund would not even compensate for the relative discomfort. Had that seat not been available I would have taken the day flight on the un-refurbished plane they left us with for a year until they introduce a new plane.