Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1552 reviews
7/10
5 star Skytrax Rating
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5/10

Singapore Airlines customer review

(Australia)

Flew business class from SIN-MEL overnight on a 777. Very disappointed in the shabby scuffed and old cabin. The seats were narrow (compared to 777-300ER and A380) and did not lie fully flat (this should be standard for a premium airline). I had some emails to send and found that there was no wifi available (again this is offered on their 777-300ER and A380). I wouldn't mind if there was a discount for this plane model but for Singapore Airlines high prices passengers deserve better.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Singapore Airlines customer review

(Singapore)

July 2014 SIN-MNL-SIN. Seats were OK for both sectors. Leg space for A330 was narrow but MNL-SIN B777-200 retrofitted seats have more space. However B777-200 'new' PTV shrunk and low resolutions. Both sector's in flight meals were disappointing. SQ's meals standard have dropped in the past one year. They should ask their own chef to try out first before sending to cabin.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Singapore Airlines customer review

(New Zealand)

9 July Auckland - Singapore. Seats not comfortable; leg space just about adequate. PTVs small and old. Cabin too warm. In flight meals disappointing. Service was reasonable but could have been better. Disappointing flight all round. Not looking forward to journey home.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Singapore Airlines customer review

(Australia)

Flew SYD-SIN-LHR then reverse. Originally was meant to be A380-B747 outbound then A380 for both legs inbound. This was changed to B777-300 and B747 out and B777-300 in. The B777 was exceedingly cramped with very little leg room. When reclining the seat moves forward further reducing your already limited legroom and when the passenger in front reclines the seat back comes very close to you. Sardines in a can spring to mind. On the return trip because of the change of 'plane outbound I checked on-line and discovered the change so for the second leg SIN- SYD I managed to change my seats to next to emergency door definitely worth paying the extra. As for the seats themselves on the B777 the seats are very hard with not much in the way of cushioning making a bad situation worse. From LHr-SIN the in-flight entertainment was a modern touchscreen unit with an extensive choice but was extremely sensitive and with the closeness of it next to your knees the slightest choice would activate it illuminating your area and your fellow passengers with light not good if wanting to sleep that is if you can sleep in the crowded conditions. From SIN-SYD the unit was an old system with very limited choice and I soon gave up with it. Having flown SIA many times before I was really looking forward to flying with them to experience the (relative) comfort of the A380 yet again. What a disappointment! Previously whenever asked I would say that SIA was my favourite airline but these cost-cutting measures have made me re-evaluate that.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Singapore Airlines customer review

(Singapore)

Redeemed an award flight for the family on NGO-SIN leg on 8 July 2014. Fantastic service as expected of SQ Business Class. IFS switched effortlessly to dialect and Mandarin when speaking to my parents who do not speak English. The crew were professional attentive and friendly. Seats were excellent better than the Asiana Business Class which I took 3 weeks prior. The noise-cancelling headsets given gave me painful ears after a while though. This was the first time I used their headsets as I used to carry my own - room for improvement on that. While everything else worked perfectly the privacy screen was stuck and took a strapping male FA some effort to take out. Food was very good except for dessert where the Chocolate Truffle Cake for dessert was disappointingly dry and hard. We enjoyed both the Japanese and the Western options. Food was served upon being airborne which was about 11am so it was rather early for lunch. When we asked for some fruits for snacks (or anything really) at around 3pm the FA said they did not have any food left and offered us mixed nuts instead. Perhaps SQ should stock up on snack items?
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Indonesia)

HND-SIN-CGK on A330-300 and B777-200 (retrofitted) respectively. First leg Tokyo-HND to Singapore-SIN morning flight. Very generous volume and options of food and drinks. I always like the Singapore Sling cocktail by the way. Second leg retrofitted B777-200 from Singapore to Jakarta. Tasty fruit platter and excellent hot towel service as always.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Singapore Airlines customer review

(Australia)

AKL-SIN-LHR-SIN-MEL in Economy using points redemption. Comfortable enough flight on all legs legroom good in economy and service typically robotic and boring. IFE excellent. No issue with inflight as they are definitely good. No recognition whatsoever for status despite my partner spending significant sums with this airline but no surprises there as this is the usual procedure with Singapore Airlines these days. Lounge in Singapore not good. On a long haul flight such as this there are no showering amenities. I realise for Business and First travellers this is available in SilverKris lounge but in KrisFlyer Gold not. The lounge is very basic and as their hub being Changi I had expected more. Food options were lacklustre and overall quite disappointing. The flight itself however couldn't fault and arrived feeling fairly refreshed at either end but their lounges at all destinations where SQ operated are always fairly average. LHR SIN MEL all initially come to mind.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Singapore Airlines customer review

(Singapore)

Took an Airbus 330 SIN-KIX on 29 June 2014. Flight departed and arrived on time. Service was average - good but not excellent. Perhaps it has to do with the full load. Aircraft was alternating between very cold and very hot throughout the flight. Restrooms were clean IFE working perfectly and food was standard. The major flaw was the seat pitch. Couldn't remember the last time I took SQ's A330 but the seat pitch was way smaller than even ANA Domestic which I took twice during this trip. It was very cramped.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Singapore Airlines customer review

(Australia)

Travelled SYD-SIN-ZRH. SYD-SIN on the old (and very full) 777-200. The entertainment system on this leg is awful barely any good movies to watch very limited. Food was fine. Arrived in Singapore early gate to connecting flight just next door too good to be true. They say if it's too good to be true it probably is - the flight to Zurich was delayed 4 hours due to a hydraulic problem with the plane (oil leaking throughout the wing). Although this was extremely frustrating the staff were extremely helpful assisting people who were going to miss their next connecting flights etc. When we finally got on the flight to Zurich (an A380) the staff were great. Food pretty good and entertainment much better. Singapore Airlines always provide excellent service and Changi airport is very easy to navigate.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Singapore Airlines customer review

(Hong Kong)

SQ285 from SIN to AKL. Despite a full flight service was good. Flight steward were attended to fulfil my request very soon after the bell was pressed. But disappointed over the ageing aircraft. SQ ticket price definitely not in the lower bracket but the 777-300 cabinet condition and facilities were just too old when comparing to other carriers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no