Singapore Airlines

After 10-15 years of flying Singapore, I think I'll finally stop now. Over the last 2-3 years the service quality has become dire. Plane age and upkeep seems to be getting worse, with cabins uncared for. My biggest ire is the decrease in service for economy, or overworking the premium seats. Both in London, Singapore, and Auckland I've seen that they now have 3-4 check in desks for business, with no customers, yet only 1 for economy, with an hour long queue. The last flight (SIN-ATH), an argument broke out between staff and customers while boarding, as the staff tried to push past boarding economy customers to serve juice to the business passengers. I may not pay quadruple price to sit in business, but I am still a paying customer. Sorry Singapore, you've tried to compete with the UAE for business passengers, and alienated the rest in the meantime.

Singapore Airlines is one of the best airlines i've ever flown, for me it's the best airline in Asia but why? 1. service on board is perfect 2. crew is friendly 3. food is very good for ECO 4. IFE has much to offer for everybody and is up to date with regards cinema films 5. groundstaff knows how to board the plane efficient and fast!

Flying Silk Air to Singapore and connecting from there to Adelaide. All went well, good food, friendly staff, but was hoping for a refurbished plane - nevertheless, for Economy Singapore Airlines is very comfortable.

SQ978 from Singapore to Bangkok. Flight arrived 10 minutes ahead of schedule on 13 June 2015, flight attendant was polite and friendly. I ordered the seafood meal and it was delicious. On 19 June 2015 on the way back from Bangkok seafood meal was good and very tasty. It was my fathers birthday and the cabin crew helped to it a special flight and to surprise my dad. In-flight entertainment offered lots of movies. The cabin crew on SQ978 offered top ups of my tomato juice without me having to ask. Economy seat is clean and new.

Singapore Airlines is a wonderful long-haul airline to fly. The legroom and footrest are great, the food was excellent and the menu was very nice. The service and the entertainment was excellent. Music, movies, shows and games on the screen. Yet there is a smaller selection than on many other airlines.

Once again great service. The 2 hour delay prior to take off was a long wait, but the captain apologised continuously and instructed the crew to continuously pour drinks, even the inflight entertainment system was on throughout. Flight was smooth, captain occasionally made an announcement to update passengers on the flight status. Turbulence was predicted before hand which gave both the crew and passengers ample time to return to their seats

Once again, SQ went above and beyond in delivering the highest standard of service a customer can expect. Upon boarding and realising the aircraft is only half-filled, the crew offered my family and I each a row so that we would have a more comfortable flight. Before take off, the crew even engaged in small talk with the passengers, informing us of what we can expect upon arriving in Maldives and some of the activities we could join. During the flight, the crew walks frequently to check on passengers but are never intrusive. Drinks were served throughout the flight (without passengers asking for them). Furthermore, honeymoon cakes were given for couples visiting the Maldives for their honeymoon.

Singapore Airlines proved to be a true 5-Star airline. The crew was consistently accommodating, polite, patient and kind. The food was outstanding - just as good as what one might expect in a decent restaurant! While their ticket prices aren't always the most competitive, the few extra dollars make the flight experience a truly enjoyable one.

A rather worn cabin interior, seats reasonably comfortable, but cannot be compared to the new upgraded Singapore Airlines business class product. Service was efficient, but rather impersonal by a tired looking crew. Food was dreadful. Overall a rather average experience. I am having another couple of long haul flights coming up - I hope they are back to the usual SQ business class standard.

As a business class traveller, I find an arrogant and unhelpful attitude among staff, especially in airports, and mediocre inflight service. Business class seating, even the new form, is well below the quality of other airlines I use. Lounge access is also handled very unsympathetically for Gold Star Alliance travellers, if you are not a KrisFlyer member.