Singapore Airlines

Manchester to Munich return, experience was top-notch. On the outbound trip the boarding process was very efficient. What impresses me about it is that by the time they start boarding you feel that the flight isn't going to depart on time, when in fact it departs slightly early. Onboard service friendly and attentive and food was good, although I have to say it does seem like the quantity has reduced slightly. I've never encountered any issues with Singapore Airlines.

Very attentive Singapore Airlines crew, good service as always, 3 drinks run and 1 meal service was conducted in a 5 hour flight from Singapore to Mumbai. Service were efficient and good. Food choices were western and indian food, I was also offered a full can of coke on both flight which was a good gesture.

My partner and I last flew business class with Singapore Airlines from Rome to Melbourne in 2006 and every aspect of that flight was excellent so we were looking forward to the trip from Melbourne to London via Singapore. First of all, we were very disappointed with the seat. It may well be the broadest business class seat amongst the airlines but it is very hard to sit on. I felt very uncomfortable after 5 minutes. Singapore Airlines have obviously spent a lot of money installing leather seats but they have seriously overlooked the comfort factor. If you're travelling with a loved one the new 'pods' do not permit easy communication. Secondly, you have to make the seat into a bed yourself. This approach is just not good enough. For example, on Air New Zealand the crew ask you when you'd like to lie down and make your bed up for you. The service was just average. I asked for a 2nd cup of coffee with my breakfast on 2 occasions but this request was ignored. Overall, I was not impressed with Singapore Airlines and did not get my money's worth.

Flew Singapore Airlines from London to Singapore. They always provide a great service and today's flight was no different. From priority boarding as a business class traveller and getting a pre-flight drink as soon as you get seated is always a good start to your flight. The service provided during meal times was good and had no problems with not having my preferred option. Food and drink overall was great. As for the fold out bed I found it too narrow and not quite long enough. But I still managed a comfortable rest. The bathroom amenities were very good and had exactly what I needed. One thing that leaves me with a good impression is the fact the crew are very willing and clearly enjoy what they are doing. I would recommend.

Departed Sydney airport 26 November three hours late due to severe storm so we missed the connection to Johannesburg/Cape Town in Singapore. The airline went out of their way to accommodate us at the Carlton Hotel, provided transport to and from the Changi, then rebooked us on Qatar Airways. We then flew Singapore to Doha on Qatar Airways new A350-900 and from Doha to Cape Town on Qatar Airways Boeing 787-800. Seating comfort on their B777-200ER was better than the Boeing 787-800. Food service excellent both ways. Cape Town to Sydney via Singapore was without issues, crew friendly and service impeccable, Singapore Airlines Boeing 777-200ER may be getting old, seats however better than newer aircraft. Singapore Airlines are still our airline of choice.

Hanoi to Singapore with Singapore Airlines. Seat gives really good legroom and the cabin crew does their job professionally. The inflight entertainment system includes numerous TV shows, popular movies and is relatively easy to use. Food on this flight was not very tasty but probably only because of the poor catering services in the Hanoi airport. All in all, its a very enjoyable flight.

Brisbane to London via Singapore with Singapore Airlines. I was very impressed by the departure staff in Brisbane - they were very efficient when taking me to the aircraft (I needed a wheelchair) the hostesses saw that I was properly seated etc. The flight was comfortable but I was disappointed with the meals as the beef was very tough. I could not fault the flight from Singapore to LHR - staff very attentive and helpful throughout. My only complaint was that one of the toilets was out of order which meant that long queues were a big problem for one with reduced mobility! Overall, a great experience - thank you.

Manchester to Tokyo via Singapore. From the check-in to the baggage collection, Singapore Airlines continues to satisfy me. Add to that the delights of their hub airport at Changi, then I believe this is the perfect package. Everyone I dealt with was polite and interested. The food was good (for airline food), and the IFE plentiful.

Singapore to Brisbane with Singapore Airlines. Very good, comfortable and relaxing flight. The attention to detail by the attendants was amazing. Great food (for both meals) and the drink service was very good. The most comfortable economy seats with good pitch and soft cushioning. Great entertainment options with KrisWorld.

Perth to Tokyo Narita via Singapore. Having flown SQ fairly regularly over the past 20 years it is interesting to see a decline in economy class, most particularly its lack of crew consistency. SQ used to be my favourite for its crew consistency in service and courtesy. Sadly, I notice it declining every year the past five or so. Check-in at Perth by snobbish and cold DNata staff quite a difference from past experiences. Perth to SIN was not bad on the older 777-200, not completely full so had a spare seat between myself and the window passenger. Legroom was good on these older jets, with an older entertainment system, which I tend not to use that much. The food was fairly dire for economy and portion sizes terribly small compared to the past. Why is the choice always a bland beef or fish (even when labelled the 'Asian' dish)? Singapore is a nation with a rich culinary tradition, but the meals were invariably bland and uninteresting on all four flights. Choosing the Hindu non-veg meals on the return journey to was more a fraction more spice, but again miniscule portions. But worse was the robotic and occasionally sullen crew. Not once on the PER-SIN did I see the inflight supervisor smile the many times he was in economy class. Just haughty and stiff. Upon disembarking, he couldn't even raise a smile for the economy class passengers. Apart from two very junior staff (about 1-2 months on the job, I asked them), who were pleasant and helpful and actually bothered to make eye contact, the rest of the crew I saw in economy were none of that. Mainly robotic, courteous but practically no eye contact and a cold efficiency. TYO-SIN was a dreadful red-eye special at the rear of a packed Boeing 777-300ER. A noisier plane more claustrophobic feeling large jet I have not encountered down the back. It was unpleasant for a nearly 7 hours in darkness. The leg room is just passable. The entertainment system was the only saving grace for those who enjoy it late at night. Food again was ordinary and bland and small portions. Drink service was stingy. I became visibly ill during the flight and whilst crew members saw me using a sick back and using the toilets repeatedly, did not once ask if I needed anything. Mostly the crew sat down at the back around the galleys gossiping in the interval between meal services. They worked fairly hard during service, but there was no warmth for passengers. On both flights, the time taken to clear the meal trays is now long, nearly one and a half hours on both flights. Unconscionable on a past-midnight flight when the majority of passengers generally wish to sleep. For the passenger who remembers their finer years, I will no longer give them preference when considering my options from PER to TYO. A really disappointing set of experiences.