Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1552 reviews
7/10
5 star Skytrax Rating
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9/10

"lived up to expectations"

(Singapore)

Singapore to Dubai, and overall, Singapore Airlines lived up to expectations. Hot refreshing towels served followed by some drinks and then our meal. Was slightly disappointed with the meal, it looks unappetizing. Also, was slightly disgusted that the cup holder was stained and the stains were easily removed when I scratched it away with the towel. The compartments around my seats were pretty dirty, namely the earphone compartments, cup holder and magazine holder. I believe this does not reflect on all Singapore Airlines aircraft. Service was very good. We had socks and eye-mask for the flight. Toilets were equipped with mouthwash, toothbrush, toothpaste, comb and cups to ease washing up in tight space. Cabin crew were polite and presented themselves very well. As a Singaporean, I am very proud of our national airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSIN to DXB
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service was sensitive and quick"

(Australia)

Perth to London via Singapore was our booked trip with Singapore Airlines, but due to delays it ended up being Perth to Zurich via Singapore, and onto London with BA. After a late departure from Perth, the airline had covered our missed connection before we had landed, arranging a buggy to help move my mother about (she walks with a frame), and whistling us through check-in to our flight. The food was superb, and the service was sensitive and quick. The staff were always on hand to assist my mother. There was only one glitch. Because of our missed connection, Singapore Airlines had re-routed us to fly Singapore to Zurich, from where we would have a British Airways connecting flight to London - an airline we did not want to fly on, preferring to pay more for the Singapore experience. Arrival in Zurich was on time at just before 0800. Whilst endeavouring to locate where our next flight left from, Airport staff quickly worked out what had happened, and that we were on their lists as requiring wheelchair access. So we were in the wrong terminal, but the Swiss authorities took good care of us. The transit is easy if you know how. Our onward connection was on British Airways (Zurich to Heathrow) in Business class. The business class seats were so close together and being over 6'4" tall, we were moved to the front seats. The meal was just sandwiches and drinks, so disappointing for a business class offering. Also, no-one had thought to let us know which terminal we would disembark at. The change was that we arrived at Heathrow T5, and not T2 as expected with SIA. The Heathrow staff were a godsend, finding our luggage (no mean feat) and even trying to track down our rental car, which had already gone to another client due to change of terminal. We felt cheated by this and it reflects poorly on Singapore Airlines to be organising this type of flight substitution.
AircraftBoeing 777 / A380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePER to ZRH via SIN
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"trying to get upgrade"

(Singapore)

My review is about the poor service in trying to get an upgrade for a segment of my Singapore Airlines flight. I purposely bought an E ticket, paying 50% more to get that class, so that I could get an upgrade, but now that I try to get the upgrade, the website tells me the ticket can't be upgraded, and I cannot get through to a human on the phone. I sent a message through their e-mail system, but only got a confirmation that it will be attended to within 10 days. This is terrible service.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Manila
Date FlownNovember 2015
Ground Service 12345
Value For Money 12345
no
10/10

"best flight I have experienced"

(Singapore)

Best seat I have had and in flatbed mode slept well. Can make the bed a bit softer by asking for 2 covers. Service is very attentive, best I've experienced. TV selection and size of TV are very good. Food was very good though they failed to achieve the medium-rare aspect of my partner’s waygu beef. The selection of port and dessert wines (if you like sweet) is good. First class lounge in Sydney is more private than the business class lounge, but much smaller. Felt that the options for food and drinks were somewhat limited. Shower facilities are good. This was the best flight I have experienced.
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteSydney to Singapore
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Thank you very much"

(Netherlands)

Bali to Amsterdam via Singapore, due to the a volcano, we couldn't leave Bali as planned in November 2015. The staff in Bali and in Singapore did a great job for us. Singapore Airlines organised transport, hotels and meals and importantly, they give us good information. Thank you very much!
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDPS to AMS via SIN
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"tired and shabby Boeing 777"

(Australia)

Singapore to Sydney on a pretty tired and shabby Singapore Airlines Boeing 777. Seemed to be few cabin crew and lacking on inflight entertainment options. This felt like it had been flying since the mid 90s. No floor space as there was an IFE box that took up most of the legroom in the footwell area.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSIN to SYD
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"lovely crew"

(Australia)

London to Singapore with Singapore Airlines on an A380. Lovely crew made the kids feel really at home. Food, wine and service all getting on for business class on a European airline. Comfy seats - we called ahead and booked the upstairs economy seats in the 2x4x2 layout, which gives far more storage space in the windows.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLHR to SIN
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"crew are nice and attentive"

(Singapore)

Paris to Singapore. The Singapore Airlines crew are nice and attentive. The seats are confortable and there was a wide range of movies to watch. The printed menu and the cocktail on board makes you feel special. It has been a long time since I used real cutlery on economy.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Singapore
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"hours of undisturbed sleep"

(Australia)

Recently had an excellent Singapore Airlines flight from Sydney to Singapore. Having missed my scheduled morning flight Virgin Velocity and SIA were helpful in getting me on at short notice on the next flight. Being quite tall, I was allocated a row of 4 to myself in the back cabin. Flight was very smooth and I managed several hours of undisturbed sleep. Food and drinks also fine compared to Qantas these days. Smooth landing and quick luggage off at Changi, though the plane was fairly empty.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSYD to SIN
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"wifi tops it up for me"

(Singapore)

I love the new Singapore Airlines business class seats on this Boeing 777-309ER. SQ325/326 and SQ1/2 which I travelled recently was spacious, designed to make maneourving so easy whilst seated. Comfortable seat, superb and luxurious pillows and blankets. What tops it up for me was the availability of wifi which allow me to work and keep connected.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFrankfurt to Singapore
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes