Shanghai Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 72 reviews
5/10
3 star Skytrax Rating
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7/10

Shanghai Airlines customer review

(China)

April 6th CSX-SHA. On the flight to Shanghai the plane was very new and the lights in the cabin were warming and comfortable cabin crew were okay but not very impressive they were very rushed during the flight but understandable as it was only a 75 min flight. Inflight entertainment was a shared TV. Shanghai Airlines really need to improve their cabin crew on common knowledge during the crew announcements they mistakenly said Skyteam as Sky Alliance. Overall a satisfactory trip but not impressive.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Shanghai Airlines customer review

(Australia)

Flight FM846 29 Dec Hong Kong to Shanghai. Flight left 40 minutes late. Paid quite a bit extra and given it was only 8 seats you would expect reasonable service and have a bit of peace and quiet but it seems that if you are in economy you just use any toilet. This was business class you pay the extra for the trimmings and expect a higher level of service and cabin separation. Normally because you have paid more you get a mini bus for business class passengers but there were none. Will be wary of code share flights from now on.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Shanghai Airlines customer review

(Germany)

I was just in the booking process for a Shanghai-Xian flight in discounted first class when they interrupted my input and changed the fares. Instead of a surcharge of 20% above the eco fare they lowered the economy fares substantially and came to a ratio of 1:3. I immediately switched to the new discounted eco fare landed at less than 40% of the original budget and felt "quite comfortable". The flight from Hongqiao Apt to Xian takes a little more than two hours - one can really accept all the environment and service features they offer. Clean 737-800 with better seat pitch than most European airlines. They offer a hot snack en-route (two choices) a limited beverage selection (no alcoholic beverages). Do not expect a sophisticated IFE just those small screens above your head for every second row. The flight was fully booked absolutely on time and a real bargain - what more can you expect? My marks are once again quite high for this China Eastern affiliate.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Shanghai Airlines customer review

(Hong Kong)

Shanghai to Nanning on July 4. Delayed nearly 2.52hours sitting on the plane with hardly any air-conditioning. However the Captain kept us periodically informed which was good. Flight was okay except the flight attendants did not smile. Check-in was ridiculous! I had to open my checked-in baggage cause they suspected (1) my less than 50 ml bottles of skin care and (2) a small hotel sewing kit!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Shanghai Airlines customer review

(Macau)

Took a flight from Beijing to Shanghai. Flight delayed. The 757 didn't appear to be very old but obviously poorly maintained. I've taken flights on 30-year old planes which looked much better than this one. Tray table locks were loose and broken and a lot of them opened during takeoff. Closet locks in lavatories were also broken and doors were wide open. Most staff were poker faced and unfriendly. I won't take their flights if given an alternative.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Shanghai Airlines customer review

(United States)

Shanghai (PVG) to Xi'an. FM9205. Check in at PVG seamless friendly staff Enjoyed the China Eastern Lounge. Bussed out to the aircraft but with a separate comfortable sit down shuttle bus. Aircraft was a bit older but the leg room in First was astonishing. At 2 Meters+ my legs were able to stretch out completely. The attendants tried their personal best to speak English food was fine and the flight was on time. I was sceptical after reading all of the other reviews but must say I was completely satisfied with the service and the price.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Shanghai Airlines customer review

(China)

Chengdu-Shanghai Hongqiao with very old B757 flight delayed 1hr as usual took shuttle bus for boarding even Chengdu New Airport terminal is almost empty! Seat very hard and narrow and dirty food awful and tasteless crew friendly and still provide efficient service somehow.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Shanghai Airlines customer review

(South Korea)

Flew from Seoul to Shanghai Hongqiao. The plane both ways was a rather old slightly dilapidated Boeing 757. No entertainment was available but the service was friendly and efficient. The food on the outbound flight was much better than the flight back where we were just given a dry sandwich.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Shanghai Airlines customer review

(Australia)

SIN-PVG on an outdated 767-300. Booked China Eastern but the flight was operated by Shanghai Airlines. IFE was via a projector projecting onto a screen at the front of the cabin but for some unknown reason it was not used during the 4hr 40min flight. Seat was a recliner seat (what you usually find in domestic business flights) and they were very old and worn out. Leg rest on my seat was broken and the tray table on the seat next to me was broken. The fabric on the seat behind me was torn. As I was in the front row there was a bit more legroom than other business seats but for a 180cm person my leg was still hitting the bulkhead. Legroom for the seats behind were around the same as an economy seat on most other large airlines. Food was very average and staff service was quite good.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Shanghai Airlines customer review

(Czech Republic)

PVG-HAK. The 'Ryanair-style' legroom in their B737-700 shocked me. Definitely insufficient for almost 3 hours flight. Catering was slightly better than on the flights with the parental China Eastern but still I expected more.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no