Shanghai Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 72 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
8/10

Shanghai Airlines customer review

(Australia)

Tianjin to Shanghai Hongqi. The flight and service itself was comparable to an Australian domestic flight but what really impressed me was the effort and communication provided by the Captain given the excessive delays that appear to be common place around Beijing airspace.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Shanghai Airlines customer review

(China)

Shanghai - Qindao. The flight is a terrible experience. My flight is delayed for more than 8 hours (from 0600 to 1500) - the flight is only 1.5 hours. The reason - there is a fog during the night one day before! So the scheduling of the aircraft causes problem. The correct aircraft cannot appear in the right airport. And the ground staff of airline fail to compensate with an extremely poor attitude! Passengers did not get lunch at airport except a bottle of water and tiny cake. What a terrible star-alliance airline!
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Shanghai Airlines customer review

(China)

CAN-SHA by B737 SHA-CAN by B767. Both flights more or less on-time and we found the check- in procedure time spent at the "Star Alliance Gold Card" lounges and onboard service pleasant and trouble-free. Shanghai Airlines is still our choice for domestic flights within China!
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Shanghai Airlines customer review

(Singapore)

Shanghai PuDong - Guilin Shanghai HongQiao - Beijing. Generally not really satisfied with the service. I wonder how come they can be admitted into the Star Alliance. Food poor FA's service poor as well. Neither Asian hospitality or smiles shown by FA. When distributing the food FA even show a gesture of throwing the box of the food instead of serving it nicely. Shanghai - Beijing flight was delayed quite badly. Seat pitch and comfort just reasonable not really satisfying. Along with China Eastern is not a really good choice to fly.
Seat TypeEconomy Class
Value For Money 12345
no
na

Shanghai Airlines customer review

(Japan)

SHA-LJG return. It is the worst flight experience in my life. The flight to Shanghai was canceled due to airport facility problem and stranded passengers were taken to a hotel. Around 0:00 AM we were suddenly required to depart and took a flight to Kunming. We arrived at Kunming around 2:30 AM. The airport staff said the passengers to wait in a hotel until the alternative flight to Shanghai which departed at 10:00 AM. However they said I (and another passenger) had to take another flight which departed at 9:00am and did not give us a hotel room. Instead they took us a dirty smelly office and said us to sleep there. Since the only one sofa was occupied by the other passenger I had no place to sleep other than the floor. I complained about the change and requested a decent place to sleep but they were just saying "No" and did nothing except saying I was not the only one who had no room and what I could do was to wake up an employee and ask him to share his room or sleep on arrayed chairs. I tried to get a room by myself but the nearest hotel was full and they said there was no taxi or bus in the midnight. I was forced to spend the night on a dirty hard floor while the others were sleeping in a hotel. Of course I was not able to sleep at all and felt sick. Such an inhuman treatment should not be allowed even when the cancellation is not the airline's fault. Avoid Shanghai Airlines or you will be treated as trash.
Seat TypeEconomy Class
Value For Money 12345
no
na

Shanghai Airlines customer review

(China)

A flight from Beijing to Shanghai was delayed for about 4 hours because the aircraft had some safety and technical problems. The normal procedure is to be booked on any of the various other flights that go every hour. However Shanghai Airlines refused to do so and gave no information during the waiting time when the airplane will take off. The customer service was disrespectful. At first they denied the fact that plane was delayed. Replies took a very long time. Compensation was not offered.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Shanghai Airlines customer review

(China)

Shanghai Hongqiao to Shijiazhuang delayed for 1.5 hours as usual B737-800 old but well maintained and clean no entertainment for 1 hour and 45 minutes flight uncomfortable seat as quite narrow snacks was served but tasteless. Have to fly with FM as China Eastern is worse.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Shanghai Airlines customer review

Shanghai Pudong - Shenyang. Was able to check in at the self service counter and was even able to input my LH M&M card number. Checked bags in at the desk and changed seats to the emergency exit. Security empty and fast. The new T3 is very nice (still slightly lacking in shops you'd like to see) with bright and clean waiting areas. Delay announced but we ended up leaving on time. Drinks and snacks served onboard. Nothing amazing but adequate for the duration of the flight. Landed early. Shenyang airport a mess with about 8 flights using just 2 conveyer belts.
no
1/10

Shanghai Airlines customer review

SHA-KMG-LJG. SHA to KMG was operated by a Boeing 737-800. Economy class seats extremely cramped with not much legroom. Later I switched to an emergency exit row since the flight was not full. Food was rather simple compared to CA and MU. It was a box full of snacks. KMG-LJG on a Boeing 737-700. A hamburger which was inedible was served. Overall not a very pleasant experience.
no
4/10

Shanghai Airlines customer review

SHA - PEK Economy on B767-300. Booked online passport was sufficient checking in a matter of seconds. The plane was clean comfy seats and most generous legroom I have ever experienced in an Economy seat. 2x3x2 configuration was nice. Relatively friendly but not overwhelming staff probably speaking not too much English got along with Chinese well. Food was OK Chinese certainly not for everyone though. 3 drinks in roughly 90 minutes are far above domestic European standards. Only annoying thing: The standard "please remain seated turbulence ahead" messages every Chinese carrier plays all the time even if there won't be any.
no