Shanghai Airlines

HKG-PVG-HKG (FM810 B767. Friendly check-in staff. Speedy boarding and fantastic catering and onboard service. Return flight efficient check-in (though no self check-in machines) and offered an extra legroom seat (1st row of the economy cabin).Cheerful service from the crew and a tasty 3 course lunch.

Shanghai to Hanoi on a new and clean 737-800. Once in the air the flight was one of the best experiences I have had on an Chinese airline only Hainan Airlines is comparable (these 2 are streaks ahead of the rest). FAs friendly helpful and looked genuinely happy. I had a random window seat in economy yet I had the most leg room I have had on any internal flight on a narrow body aircraft. The food was very good. If I needed to be somewhere on time for a certain connecting flight I might choose an airline that has a better ontime record but if time is not so much a factor the pros traveling with Shanghai outweigh the cons.

Shanghai Pudong-Incheon Gimpo-Shanghai Hongqiao. Flights delayed for 1hr for both 2 legs very cheap fares compare with OZ/KE - you pay what you get food's very normal service terrible Shanghai Airlines is more like a budget airline.

Shanghai to HoChiMinh City. We were loaded onto the plane the door was closed and then we were informed we would have to wait an unknown amount of time. We sat in the plane for 2.5 hours before taking off. I have to fly Shanghai Air often and every flight I have taken in 2010 has been delayed / held for takeoff / late by hours.

Tianjin to Shanghai Hongqi. The flight and service itself was comparable to an Australian domestic flight but what really impressed me was the effort and communication provided by the Captain given the excessive delays that appear to be common place around Beijing airspace.

Shanghai - Qindao. The flight is a terrible experience. My flight is delayed for more than 8 hours (from 0600 to 1500) - the flight is only 1.5 hours. The reason - there is a fog during the night one day before! So the scheduling of the aircraft causes problem. The correct aircraft cannot appear in the right airport. And the ground staff of airline fail to compensate with an extremely poor attitude! Passengers did not get lunch at airport except a bottle of water and tiny cake. What a terrible star-alliance airline!

CAN-SHA by B737 SHA-CAN by B767. Both flights more or less on-time and we found the check- in procedure time spent at the "Star Alliance Gold Card" lounges and onboard service pleasant and trouble-free. Shanghai Airlines is still our choice for domestic flights within China!

Shanghai PuDong - Guilin Shanghai HongQiao - Beijing. Generally not really satisfied with the service. I wonder how come they can be admitted into the Star Alliance. Food poor FA's service poor as well. Neither Asian hospitality or smiles shown by FA. When distributing the food FA even show a gesture of throwing the box of the food instead of serving it nicely. Shanghai - Beijing flight was delayed quite badly. Seat pitch and comfort just reasonable not really satisfying. Along with China Eastern is not a really good choice to fly.

SHA-LJG return. It is the worst flight experience in my life. The flight to Shanghai was canceled due to airport facility problem and stranded passengers were taken to a hotel. Around 0:00 AM we were suddenly required to depart and took a flight to Kunming. We arrived at Kunming around 2:30 AM. The airport staff said the passengers to wait in a hotel until the alternative flight to Shanghai which departed at 10:00 AM. However they said I (and another passenger) had to take another flight which departed at 9:00am and did not give us a hotel room. Instead they took us a dirty smelly office and said us to sleep there. Since the only one sofa was occupied by the other passenger I had no place to sleep other than the floor. I complained about the change and requested a decent place to sleep but they were just saying "No" and did nothing except saying I was not the only one who had no room and what I could do was to wake up an employee and ask him to share his room or sleep on arrayed chairs. I tried to get a room by myself but the nearest hotel was full and they said there was no taxi or bus in the midnight. I was forced to spend the night on a dirty hard floor while the others were sleeping in a hotel. Of course I was not able to sleep at all and felt sick. Such an inhuman treatment should not be allowed even when the cancellation is not the airline's fault. Avoid Shanghai Airlines or you will be treated as trash.

A flight from Beijing to Shanghai was delayed for about 4 hours because the aircraft had some safety and technical problems. The normal procedure is to be booked on any of the various other flights that go every hour. However Shanghai Airlines refused to do so and gave no information during the waiting time when the airplane will take off. The customer service was disrespectful. At first they denied the fact that plane was delayed. Replies took a very long time. Compensation was not offered.