Shanghai Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 76 reviews
5/10
3 star Skytrax Rating
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7/10

“Quite impressed”

(Czech Republic)

Trip Verified | Quite impressed as I was not expecting much, the ticket was very cheap brand new aircraft, very cleaned and smelled nice. Pretty good legroom, seat next to me vacant so it was comfortable flight. Two hot meal services - main meals not very good, but was happy with fresh fruit on the tray insider tip - when offered SEAFOOD NOODLES, don’t expect wok stir fried asian style noodles...you will get something that I would expect in Swedish kindergarten (see photo below) crew don’t speak much English and the service is somehow chaotic, but not too bad IFE quite limited, but enough for me.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBudapest to Shanghai
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

“impressed on the cabin cleanliness”

(Singapore)

Trip Verified | Overnight flight from KL to Shanghai on their relatively new B737-8 plane. Was impressed on the cabin cleanliness and seat was pretty comfortable. But would preferred to be on a wide body aircraft for a flight time longer than 3 hrs. Cabin crew were polite. Food was ok. But for the price I paid for it was cheaper than some low cost carrier. Would not hesitate to fly with them again.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Shanghai
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"Old fashioned business class seats"

(Thailand)

Trip Verified | Shanghai Airlines has the same level of quality as most mainland Chinese airlines, an abysmal low one. Old fashioned business class seats, one of the worst meals I ever had in my long flying life, indifferent crew, the only positive point being the appropriate schedule.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBangkok to Shanghai Pudong
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"miserable food for a business class"

(Thailand)

Trip Verified | Shanghai Airlines has the same, low standard as most Chinese Airlines: old fashioned seats, miserable food for a business class (though they had some good wines), indifferent service, an individual movie screen but no earphones. On the positive side: timely departure and arrival. My only reason to elect this airline was the schedule, as price is comparatively high as well.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBangkok to Shanghai
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"punctuality, good service"

(Vietnam)

Trip Verified | Budapest to Shanghai New Years Day 2020. Flew on a newer B787-9. They had opened not less than 8 check-in counters in Budapest of which 4 are for Sky Priority only; thus very comfortable. BPs issued immediately including the following flight with China Eastern SVG-HKG (counts as international flight). As being Flying Blue Silver I was accessed to Sky Priority counters and was checked in in a few Minutes; prioritised in all queues and boarding, and eventually (at gate) upgraded from Economy to Economy Plus as flight was full in lower classes and in business. I was lucky not to have my original selected seat as all seat were taken in economy. Trip went smooth, captain made kind announcements. FAs were also kind and firm though listening. Lots of food, they ran out of wine and beers within an hour after departure. Very embarrassing but quite typical for Chinese airlines (apart from Cathay Pacific?). Bought own supplies of champagne from airport. FA off course accepted it as they know they are running short, especially on a New Years’ Day. I brought my own glasses and let them chill down my champagnes. Good food, two full hot meal rounds with options. Catered from Budapest, thus Western oriented unlike when departing from Shanghai. I had at least 6 hot meals on board (many were meals in excess as passengers were stuffed after New Year) and could have had more if I could manage. At breakfast service, still 24 dinner meals were left. Clean toilets throughout. Blankets and earplugs provided. Individual IFE was extremely good and technically the best I have seen in the skies. Content limited to some 15 Western movies but that suffices as their choice goes beyond the most popular Hollywood stuff. Simultaneously, plenum monitors display the current flight data and maps. Arrived 25 Minutes early in the huge, completely over-dimensioned Shanghai airport. I rate them high as for Qatar Airways though the product pros and cons are quite different. The trick is not to have Westernised expectations and to appreciate all, what they do for you if you are firm with wishes and appreciative. Best with Shanghai Airlines was the new aircraft, its punctuality, good service, surprising foods (I tried and finished all sorts of dishes they offered, all were fairly tasty), and an unbeatable price.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBudapest to Shanghai
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"was a very positive surprise"

(Vietnam)

Trip Verified | Hong Hong to Budapest via Shanghai. Flew on A320 on HKG to Shanghai while in a newer B787-9 on the long haul to Budapest. China Eastern marketed flights. The long haul leg was flown by their daughter company Shanghai Airlines to Budapest. Amazing experience, pure adventure. Bought this ticket some months earlier for the high season to Europe as a huge bargain for 347 USD including 2 x 23 kg of luggage which is welcomed near X-mas. It costed me in addition positioning and depositioning flights to which I volunteered as I needed the extra miles for my elite status. However, I was notified (2 months before travel) by my online travel agent (Travelgenio), that the return flight from Budapest was preponed by 1 hour. Then, I was forced to change as I would not be able to arrive in time for the new departure. I then decided to change plans completely and celebrate New Year in Budapest instead of Vietnam. Thus, I postponed my return travel from Budapest by 3 days. This was done by emails to the Travel Agent (no response) and then phone calls to Ch. Eastern in Brisbane and Shanghai. Eventually, it went smoothly and I was changed to my wish without added costs (apart from changing onward flights beyond Hong Kong with another airline). That even allowed me to do another, cheap detour to Hanoi on my way back to Hue. The homepages of China Eastern and Shanghai are difficult to penetrate and to book or change bookings from. Unless one has a Chinese telephone number. However, 10 days before departure I could access seating and chose freely my favourite seats, even got 1 of 4 legs in exit seat. However, one cannot access the entire booking unless registered with CE’s flyer program in which I am not interested. Apart from that it was a good adventure: a complicated travel where everything could have gone wrong, but all went smooth. Arrived in Hongkong early and was able to check-in 6 hours before departure as the airline have many departures daily. No queues at the check-in and the ground staff were good and answered questions though fearing speaking English. Two BPs issued immediately. Flying HKG-PVG is considered as international flights though it could be considered as domestic. That give the advantage of not leaving transit while leaving HKG and passing PVG. First flight was on an aged A320. Extremely controlled and organised priority boarding at gate where all business and elite flyers were boarding entirely before the remaining passengers. Onboard, newspapers and 10 channels of music were offered (bring own headset). Shared monitors showed some educational movies. Food was limited to a tidy pack of biscuits. Drinks were unlimited (water, tea, coffee, beers), but only for 1 hour out of the 2½ hour long flight: during ascend and descend all services were closed down until 40 Minutes after kick-off and again 40 Minutes before landing. That leaves passengers with very limited time of service. FAs were fine. The second flight were by Shanghai Airlines’ Boeing 787. It was a very positive surprise and was faultless. Modern aircraft, good food and service, 2 hot meals offered at dinner and then again at breakfast. Frequent drink rounds. Button calls answered quickly and needs were addressed instantly. Individual IFE on touchscreen monitors was very easy and quick to operate with a good number of Western and English translated movies. Toilets clean. Both flights took off earlier than scheduled.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteShanghai to Budapest
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Just unbelievable"

(China)

Not Verified | Shanghai to Guilin. The company cancelled their 1st October flight without reason on September 30th evening (few hours before departure). Only option proposed was to take a flight on October 3rd instead (2 days of holidays ruined). We finally decided to cancel the whole trip as it did not make much sense and we were asked to pay for the cancellation fee of the return ticket. Just unbelievable.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteShanghai to Guilin
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"two days of my trip ruined"

(United States)

Trip Verified | Shanghai to Phuket. I bought this ticket because it was cheaper than the other options. The flight was alright, the attendants were nice, but when I got to Phuket... no bag. I had checked just one bag with all my stuff in it for my trip. Now it’s been 2 days since I landed and no one can tell me where it is. It was scanned in Shanghai and seems to have disappeared. My emails to the company have gone unanswered. My hotel has been calling the airport each morning to check and see if it has arrived and so far, nothing. The first two days of my trip have been ruined. I came here to do some training, yet all of my training gear was in my bag.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteShanghai to Phuket
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"delayed for 16 hours"

(South Korea)

Trip Verified | Shanghai to Seoul. The first and last time riding Shanghai Airlines and China Eastern Airlines. The check-in was chaotic because only 3 or 4 check in counters were opened. During the security checkpoint, the checking was way too slow for me, and I was waiting 3 hours. It was the final call for boarding- and I was bussed, and I rode the airplane, but it was delayed for 16 hours for no reason, staying in the airline and the flight attendant gave only me nothing. No offerings, no services, and no refunds.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteShanghai to Seoul
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"it was a pleasant flight"

(Malaysia)

Trip Verified | Shanghai to Kota Kinabalu. Shanghai Airlines code shares with China Eastern Airline. It was a new plane and the flight experience was good. Although one of the air steward seems like he hates his job but overall it was a pleasant experience. The meals served was exactly the one I was served on my trip to Shanghai. Nothing special, something to fill an empty stomach. The seats are comfortable whereby the headrest was tiltable. We were given pillows and blankets on the flight but the flight was kinda warm even though we flew during the night. Coming from someone who cannot really stand on cold, the flight was really warm. Overall, it was a pleasant flight, nothing special to praise or criticize about, at least it got me safe back home.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteShanghai to Kota Kinabalu
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
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