Scoot

Flew SIN-TPE-SIN. Both flights used old B777s. Everything was okay except for the web check-in which they don't have. Oh they have but you have to pay for this very basic/necessary service.

I flew from Incheon to Taipei. The plane was on time and the service was fine for a low cost airline. I found the food and drinks to be rather expensive. $8 for a small can of beer! The worst thing about the flight was the old 777 plane. For some reason they revved up the left engine to full blast when the plane was parked and then throughout the flight that engine's rev level was continually and dramatically going up and down. Perhaps it was okay but it certainly didn't sound okay. It will be good when these old planes are replaced with the 787s.

My husband and I had were booked on flight TZ6 which was to depart from Singapore to Coolangatta airport at 22.25pm 5/4/2015! Because my husband is in a motorised wheelchair we arrived early and paid $5pp for an early check in to avoid any hassles. The staff member at check in was extremely helpful and changed our seating from 42 H & J to 23 B & C to be closer to the exit and toilets. On our arrival to the departure lounge we were approached by an employee with a manual wheelchair and he told my husband to get in it! We explained several times to him that the wheelchair was unsuitable and that a smaller chair was necessary to get him on the plane. We finally got on board the plane and they took the small wheelchair off the plane! I asked "How will my husband get to the toilet if there's no wheelchair on board the plane?". The fellow from the departure gate got into an argument with the stewardess and we understood that he was telling her that she and the other stewardesses would have to carry him to the toilet which was approximately 20ft (6metres) away! My husband told the fellow that he was too heavy for them to carry him! Eventually other male passengers agreed to carry him. A few minutes later the staff member demanded I disconnect the battery on the wheelchair! I told him several times that it was disconnected. By this time both my husband and I and were getting very upset. A few minutes later the departure lounge man came back and said "Good news the wheelchair is on board because it's a dry cell battery". He had kept the plane from departing for almost an hour we finally flew out at 23.10pm! Because of him this experience has made us realise that although the stewardesses were extremely polite and helpful Scoot is not worth travelling on!

March 2015 Gold Coast to Singapore to Taipei and return with stopover. Be prepared and read the fine print as if you don't expect anything other than what they say you won't be disappointed! The flight was very cheap and absolutely no frills - no pillows blankets tea or coffee included. They are clear about this on their website any extras have to be paid for. Do not expect staff to be there to look after you although I found them all to be pleasant and polite. The food did not look to be worth buying we took sweets and small snacks for the kids and were not questioned on this although customers in front of me were asked to put their own food away. There was a free drinking water dispenser near the toilets on all the planes we travelled on but you had to go and get this yourself in your own bottle or cup. The seats were reasonable (except for the dreadful position of the call button). They like to board the planes really early so be prepared for that. We left on time each flight with one major upset with one flight where 2 hours from Singapore to Taipei we had to turn back to Singapore due to a medical issue with a passenger on board. I was surprised we did not even get a free cup of tea after what was ultimately a 5 hour delay - beyond their control admittedly but some recognition of the inconvenience would have been appropriate. Another delay due to weather when leaving Taipei was affecting all aircraft so once again frustrating but not their fault. No problems with baggage at all and although a very slow check in at Gold Coast Changi and Taoyuan check ins were a breeze. Did saving around $4000 in fares for a family of 5 make up for the inconveniences of the flight? Absolutely! Be prepared for the flight and you can splurge a lot more on the important stuff - the actual holiday!

SYD-SIN return. I have only flown once with Scoot and had no real problems. The boarding at both ends was highly efficient and there were no outstanding delays. The 'love seats' were reasonably comfortable with enough leg room. It appears however that I may well have been very lucky. The value for money is excellent but if you can afford it then certainly fly with a full service carrier. Once you pay Scoot for all the add ons the price difference is not really that great. I myself have booked to fly with them again but if I had the money I would not. At the same time I would not consider SIA as Scoot is their offspring.

16 March SG to BKK TZ302. 18 March BKK to SG TZ 301. This is my 2nd time taking Scoot to Bangkok this time in their business class. Staff were attentive and quick. Excellent leg space too.

19-20 March my first and last trip with Scoot TZ 8 and TZ 7. The cabin crews were fine despite a long delay. From Singapore to Perth I booked a 13.10 hrs flight but the night before I received SMS that stated that my flight was delayed to 16.45 hrs. I arrived at Changi Airport at approximately 14.20 hrs quickly head to departure hall for boarding pass and I saw the flight departure details screen and it stated TZ 8 re-timed to 18.00 hrs! I rushed to the counter for an explanation. The Scoot personnel did not apologise and would not explain the reason for the delay. They gave me a meal coupon of $10 per person. My return flight on 20 March the same thing. I book the 19.10 hrs flight and it was delayed to 22.35 hrs! This is with no meal coupon. I am so disappointed. I am sure that this going to be my first and last trip with Scoot airlines.

Travelled on 21st February the flight was great seats were pre-booked but the food was awful a lot of people complained and left it the croissant my husband had was still half frozen and tasted awful. Lady behind me asked for a cup of water and was told "you have to pay". Also paid money to have same seats on the way home a 2 seater were given 3 seater and were told you have a spare seat between you but if someone needs it they have to sit there so why did we pay for special seating. The flight over was great the planes seemed pretty quiet but on the way home with the new Dreamliner it was a lot noisier.

Travelled from Singapore to Gold Coast in Scootbiz and was disappointed that the inflight entertainment was down. Cabin crew said since we have paid for it we can call Scoot when back home and asked for refund. The food was horrible I ordered chicken in dark sauce with rice but the rice was so soft like glutinous rice and was very salty. On the flight back from Gold Coast to Singapore yesterday there was inflight entertainment but was after several attempts to log in and with friendly cabin crew's help. I thought it was free for Scootbiz passengers but I was actually charged SGD16 for it! The cabin crews on board were very unprofessional. When we landed at Singapore Changi Airport when waiting for baggage claims the group of Scoot cabin crews and captains were making lots of noise standing together with the passengers a rather unprofessional sight. This is my first time on Scoot perhaps the last time.

Check-in was good meals were atrocious and not what we ordered. After an argument with cabin steward that I certainly did not order beef stew for 6am she got me what I originally ordered (croissants). The meals were awful very oily etc but the Toblerone and soft drinks was good. Take your own snacks and drinks they don't care. I got a free 'gift' of an hours free wifi on board but could not use after 4 attempts to get someone to help me and 3 different cabin crew members telling me they were busy and would come back to me soon I gave up. Staff were useless and unfriendly. Shame because the price is good and seats were fine etc. We also left on time and no delays. Would I fly with them again? The price would have to be amazing and I would be better prepared.