Scoot

Singapore to Perth. No major problems with the plane as it was new. Seats Ok but they have design problem with the button for service which is located on the arm rest. Seats are quite narrow and result is that me and other larger people were always accidentally hitting the button which annoyed the flight attendants and passengers no end. Catering was very disappointing. We pre-ordered wraps for lunch and these came with a drink. Wraps were as tasty as cardboard and drink was choice of coke or green jasmine tea in a can. We did not want either drink and asked if we could have water replacement. Completely surprising answer was that this was not possible with pre- ordered meals. We then thought we would buy something alcoholic - beer was warm so we decided on the wine. Decided on a white and then discovered that this was also warm. These are small things that could easily be handled with a bit more attention to detail and some flexibility by staff to keep passengers happy. Would I fly again probably because of the price but would not bother pre-ordering food and would check what I was getting before ordering anything on board.

Hong Kong - Singapore - Perth. Scoot website needs work and trying to use it to alter anything concerning flight ended up with a 30 minute phone call and then a call back and then another call. This did not give me confidence in the quality of the actual flight but was pleasantly surprised. Flew business class and seating legroom was great for 6ft 6 husband and recline was excellent to get a decent sleep. Food was basic but tasty and fine for a short flight. Staff were really friendly and helpful. My daughter traveled economy and was more than happy with the seating. I have flown with many airlines including other budget carriers and full service airlines. We had just come off a Turkish airlines flight and found Scoot better in terms of comfort. I would definitely fly with them again. Website and customer care before the flight needs improvement.

SIN to OOL in the first week of January 2015. The overnight flight was most comfortable despite an economy seat. Attentive cabin staff and a landing well ahead of schedule. Scoot continues to impress on this sector.

Flew from Taipei to Singapore On ScootBiz class with my 15 month old son and family. Entire experience was ruined by a rude female attendant who went out of her way to make the flight as unpleasant as possible. My son needed to change his diaper mid flight I didn't expect the stewardess to be helpful but she went out of her way to be as difficult as possible. She refused to let me and my husband enter the toilet together with my son. She insisted that I stand outside the toilet as it was "against airline regulations" to have more than 3 people in the toilet! I have flown on many airlines non budget and budget with my son and this is the first airline that has made a fuss and been so unhelpful. Do not fly scoot if you have a young child. I will never fly scoot again.

My second time flying with Scoot from Perth to Singapore return. Once again flew ScootBiz class. My trip back in January was on the whole quite satisfactory this time I felt a little disappointed. Staff on the outward flight were very slow and lacked any real interest in the job at hand. Flight left on time and landed early. Return trip departed on time but we were held up by 30 minutes landing at Perth. Food was horrible compared to my previous trip in-flight entertainment not working even with the app downloaded on my iPad. Still fairly good value for the money and ScootBiz seats quite comfortable for a 5 hour flight. Staff clearly need a lot more training on how to manage a large flight.

We flew Scoot on the 23 November 2014 Sydney to Singapore and were very happy with the flight and service. The meal provided was OK. Captain had a good sense of humour "We are going to Scoot off now". We would defiantly fly Scoot again.

‘Biz’ class from Bangkok to the Gold Coast (returning in economy). I could have bought a cheaper ticket on Singapore Airlines or Thai Airlines in economy and got better service if I compare the so-called ‘biz’ amenities to the economy features of other airlines. Scoot ‘Biz’ priority boarding poor - only a few moments after calling for the ‘biz’ section they called everyone else and without a separate line we had to stand in line with everyone else. No hot towel or wipe onboard. One meal only consisting of a small dish that would not feed an adult and a Toblerone. One drink of water in the entire flight one other drink with my meal. InFlight Entertainment nil unless one happens to have an iPad). No blanket or pillow. Scoot has managed to cut costs so much that they are falsely advertising the ‘biz’ class as something worth paying extra for but in fact it is even below economy in normal airlines. I was particularly appalled that they do not provide water on demand especially on the longer flights. When we arrived at Coolangata the final straw was the use of a single set of stairs that accessed the economy cabin so that the ‘Scootbiz’ passengers that had paid a premium were among the last to leave the aircraft.

I flew ScootBiz on two flights from Bangkok to Singapore and then from Singapore to Perth. The aircraft's were Boeing 777. The business class cabin was okay but the seats are not able to recline very much. The food was very basic but okay with just one drink being provided with the included fair. This airline needs to improve business class experience to make it worthwhile to ensure that there is priority boarding and exit from the aircraft using separate gate entry lanes and also priority luggage handling. There was no "crowd" control by flight staff on leaving the plane in Bangkok - with only 4 passengers in their business class on that flight the cabin was rapidly filled with passengers from economy competing to exit via the business class exit. There is no priority baggage handling for business class passengers. I had been unable to determine from their website how to access the inflight entertainment system with my tablet device so I had not downloaded the appropriate application before boarding the flight and could therefore not use it. I was impressed with the punctuality of the flights for both arrivals and departures being on time.

Sydney to Singapore flight departed on time The food and refreshments could only be described as poor especially for an eight hour flight. The streaming entertainment system was intermittent but content was ok. Public address announcements were inaudible most of the time and the staff service level was poor and they seemed to be good at hiding in the galley. Not what we expect from an airline associated with SQ Not a patch on Jetstar Bus/Star Class.

Travelled PER-SIN-PER in Biz class selection. This was disappointing to say the least. Had previously travelled in economy seats (standard blue) and actually found no difference in service or comfort. Waste of money paying the extra for Bizclass. The entertainment streaming was unavailable on our flight which made the 5 hour journey seem quite long and tiring. The return flight was delayed 4 hours which totally interfered with our plans and cost us dearly for additional airport drinks and long term parking. We were bussed along with all other passengers to the plane which was still being repaired when we boarded.