Saudi Arabian Airlines

✅ Trip Verified | My baggage were delayed/lost and I completed a form at the airport but they did not even give me a copy or some kind of a ticket. They said they will contact me and also wrote a phone number to contact but nobody was answering. I called the 800 number but they are also of no help. Their customer care is simply useless.

✅ Trip Verified | On 5 May 2023 I had a flight together with my father in law and girlfriend. We arrived at the airport in Amsterdam and went to the gate. 15 minutes before boarding they canceled our flight due to technical issues. There was no one from Saudi airlines to support us. They did not pick up their phone and the staff of the airport could only forward us to Saudi Airlines. I tried 4 different numbers and nobody answered. Then we saw that they automatically without confirming or asking send us new flight details via their an app. This flight departed 2 days later. Because we had not much time in Indonesia and already booked national flights in Indonesia and hotels this was not an option for us. We canceled the flights from Saudia and booked another one from Turkish airlines. Saudia refuse to pay for our financial extra costs. We are very disappointed in this company and I don’t recommend to fly with them. Be warned people. Never again with this company.

✅ Trip Verified | Individual experiences and preferences can vary, but for me Saudi Arabian Airlines are really trying in terms of customer service, inflight care. Seat spacing for me it's the best. I'll rate them high and will recommend them to anyone flying their route.

✅ Trip Verified | Saudia has terrific aircraft. I love their seats in terms of the comfort and seat pitch. Then, they have a dedicated prayer area in the plane too. The food didn't impress me – the menu didn't have any option and served fish. They didn't have baby food either. Also, their website has lot of errors. Despite all this, I would recommend them.

✅ Trip Verified | Flights on time. Cabin Crew is very attentive. I was lucky to fly back with same crew who keep same standard of care. They walk around and very initiative. The Cabin was clean although the aircraft was 14 years old. WiFi was acceptable, however not working on return flight. You see how people on this airline working hard to improve their image. Food was above standard.

✅ Trip Verified | Booked this airline as it was the cheapest return flight to Bangkok, went to drop luggage off as already checked in online, went to business class counter and told her i had already checked and she soon changed her attitude. Lounge was okay, nothing too excited. The on board chef introduced himself and came round with arabic coffee and dates, which i found to be a nice way to start the flight,. The seats were private and i slept well throughout. 1st leg crew was very attentive and smiling, dine on demand did not have my choice of desert. 2nd leg - crew was a bit reserved, i was still full from the previous flight, asked if i could just have the arabic mezze and fruit, she seemed shocked & surprised, later asked for a tea, she did not seem friendly but robotic. 3rd leg crew was pleasant, nothing to comment about. 4th leg -crew was pleasant, ordered pancakes for breakfast with fruit yoghurt, asked if i could have a bowl of fresh fruit as well, but she said i can only have one or the other, strange considering it was dine on demand and you could have what ever you want and at anytime you want. I found the entertainment system to be minimal, not offering much for the western traveller on film choices, the rest rooms were not up to standard and maintained, it was wet and paper was on the floor at times. I would describe the lounge as being quite basic considering it is a new airport, staff were okay & pleasant enough, nothing to write home about. The shower facility was good especially with rainfall showers. This airline is trying to compete with the big 3 - Emirates, Qatar and Etihad, they have a lot to do to be of the same standard especially with the crew and on board services. I would fly with them again only because of their competitive price.

✅ Trip Verified | Extremely poor customer service. I have to use Saudi Airlines out of necessity rather than by choice due to the location of my work and their monopoly on the internal Saudi flights. As I will be travelling by flight frequently, I decided to join the Al Fursan Loyalty Program. This took 2 months to happen as the process could never be completed and seeking assitance from the customer service was futile. By this time I had already flown 3 segments and now wish to add those flights to my account as is permissible up to 6 months post travel. 3 months later I am still trying to add these flights without success. By telephone I am advised to use the WhatsApp service, the WhatsApp service doesn't respond or gives error messages, I have tried sending emails, I have tried submitting a complaint via the website no response from any effort. I have sought assistance from the ground staff as well as the flight staff encountered during my travels however the advice is always to contact the Unified Customer Service number or the WhatsApp service neither of which ever works. Very frustrating!

Not Verified | My flight was SV571 that was actually quite a decent one. Going to Jeddah for the weekend to watch the F1 Races taking place on March 18. Check in went alright. There was not much inflight entertainment available on the plane was alright but I consider it as average. My meal was really tasty which was a cheese pizza type of pastry served with Apple Juice as well. The crew were very attentive, courteous, and spoke English very well to all of the passengers. I would recommend Saudia for travels in the Middle East as it is one of the cheapest fares for flights and for travels. The only hassle was the ground staff in Jeddah. The immigration lines were horrendous and needed some improvements. I know Jeddah Airport is quite big and could easily get crowded especially when you arrive at 7:00pm. The interesting part of Jeddah Airport was it had lots of food and beverages outlets available in the arrivals corridor.

✅ Trip Verified | Worst customer service experience I ever had. I tried for several days to change my flight (I booked a flexible ticket) which was impossible. I couldn’t do it online so I called several numbers and all of them didn’t know how to help me or gave me other numbers that didn’t work at all. I spend lots of money and time on the international calls and no one could help me. The after sales service told me to use the Whatsapp number, the WhatsApp number told me to call the After Sales Service. I will now cancel my flight and never ever use this airline again.

✅ Trip Verified | Traveling business class was an unpleasant experience, worst business even worse than American Airlines; For the price you pay for this business class there are other airlines that offer you much more services both on board and on the ground; wi-fi on board impossible to activate although Saudia provides you with a code via SMS, it does not work, and the staff on board does not know how to help you. Viaggiare in business class è stata un’esperienza sgradevole, la peggiore business anche peggio di American Airlines; Per il prezzo che si paga per questa business class ci sono altre compagnie aeree che ti offrono molti più servizi sia a bordo che a terra; wi-fi a bordo impossibile attivarlo sebbene Saudia ti fornisce via SMS un codice, non funziona, ed il personale a bordo non sa come aiutarti