Saudi Arabian Airlines

Delayed for 22 hours Milan to KLIA via Dubai. Re-routed with Emirates in the end no information or help received at all. Return leg no inflight entertainment due to malfunction and rude passengers no chicken meal available. I certainly wasn't going to move either for the clinically obese passenger who would of struggled to fit into 2 seats so he could have an aisle of 3 to himself. Ironically whilst in transit I found Saudi people lovely welcoming and friendly. Our transit in Jeddah was great free meal and excellent duty free stores even a smoking room albeit tiny.

London Heathrow-Jeddah Medina-Jeddah Jeddah-London Heathrow. Flight hostesses nice food excellent. Nice 777-286ER on way to Jeddah from London Heathrow brilliant in-flight entertainment including all the new movies and songs. Medina-Jeddah small Embraer 170 was a bit turbulent but the hostesses did all they could to keep passengers calm. Jeddah-London Heathrow 777-386ER was really nice clean. Gave a variety of foods including chicken and fish. All food was warm and water ice cold. Would definitely recommend.

From Paris to Manila with a stopover in Riyadh. Flight from Paris to Riyadh was ok but from Riyadh to Manila was a total nightmare. We got our airfare at a promo price so I wasn't expecting anything grand. We had a 9-hour layover in Riyadh from 8pm until 4am the next day for our flight to Manila. There was no internet at the airport no place to comfortably sleep and we had no local currency so nothing to do. The worst part was when we had a mix up with our seats. In our e-ticket we had booked economy seats in the upper deck (economy service but business class seats) in Row 18. But upon receiving our boarding passes we were transferred to the farthest row in the back in Row 63. We tried to fix this mistake by talking to Saudia staff member none were any help. No one said sorry no one attempted to try to help us with our predicament. After 15 minutes of arguing they said that if we wanted to take our original seats then we would have to fly the next day. We had no choice but to take the Row 63 seats so we could finally go home. To make matters worse there was no in-flight entertainment at all in the entire 9 hour flight the small table where we ate was broken the toilets were dirty and had no tissue and the food was really terrible. I will never fly with this airline again.

DXB-JED-DXB. First leg was on the old A330s with no personal IFE. It was a short route so nothing to complain about. Food was normal service staff were alright. Return flight to DXB was much better with the new B777-300 series. The inflight entertainment was good but food was bland. Comfort level was there. I will only fly with Saudi Arabian airlines again if they are using the new aircraft. But overall I'm please with my short route with them.

SV720 DMM-ISB March 18. Travelling with aged father and so I tried to get business seats. Business class does not exist! The seats in Economy class are fine if your height does not exceed 5 feet. If you are 5'11" like me you will be in extreme pain.

14 hour flight from RUH to IAD non stop on new 777-300. The new planes have outdated configuration in business and very uncomfortable angle seats. The amenity bag used to be 10x better not sure why they are cutting back on what used to be good. The quality of service was horrible everything is a trouble. Screen was very big 15 inches however horrible picture. Not enough selection for a 14hr flight especially if round trip is within a week!

Saudi's services from London to Riyadh and Jeddah on the 777 have been very good. Meals are generous and choices are excellent the drinks service (soft drinks only) is frequent inflight movies on demand are reliable with a broad selection and crew members work hard to take care of you. Saudi leg room is spacious. I slept well in Business from Riyadh to Heathrow and the Salvatore Ferragamo amenity pack was well equipped. Dates and arabic coffee before take off is hospitable. Ground handling and airport service in Saudi Arabia can be unpredictable and inconsistent but the agent who looked after me at King Khaled International was extremely polite and professional and checked my bags through to Newcastle with minimal fuss. The fare was very good value. Saudi Arabia is not a market in which BA bathes itself in glory - seats sell anyway and the old 767 from Jeddah and 747 into Riyadh have seen better days. Saudi is often significantly cheaper and the equipment is modern.

JED-MED was flown on 23-1-2014 by a 3 years old A320 however this aircraft was extremely dirty and the seats were dirty. Flight duration was one hour and the crew were friendly.

Flew RUH-MNL on the old 747 aircraft. All business class passenger are now in the main front cabin and changed upper deck to economy. Surprisingly the old route doesn't have inflight entertainment system for this 10 hr flight. Seats are the old leather seats back in the 80's. I believe SV need to upgrade their premium cabin to the same level as other middle eastern airlines on all fleets and not just the new ones.

Traveled from Geneva to Islamabad via Jeddah. The quality of service varied a lot between the two legs. GVA to JED was small plane (A320) the plane was clean and plenty of legroom. Food was good. Service was overall OK. The second leg was on new 777. The staff was rude and impolite. I was given a seat in business class along with few other passengers. Before departures one of the cabin attended ordered all the passengers to leave business section and find a seat in economy. When I objected they let me stay where I was. Staff was not interested in working at all. I will never fly this airline again ever.