Saudi Arabian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 438 reviews
5/10
4 star Skytrax Rating
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3/10

Saudi Arabian Airlines customer review

(United Arab Emirates)

DXB-RUH-CDG. Open ticket price (return): EUR 256. Low fares but really pitiful service: first leg DXB-RUH was late zith no explanation only a tiny and icy cheese sandwich has been served on a 1hr 55min flight. Very unprofessional cabin crew. At least 77W equipment was modern and clean. 4 hours transfer at RUH I accessed the Premier lounge with my Master Gold: dirty toilets no showers no quiet zone. Rude ignorant shamefully arrogant ground staff at RUH. Second leg RUH-CDG: old 772 aircraft dirty and smelly toilets rude and disorganised Arabic cabin crew. Food disgusting with no choice available (despite of information provided). Horrifically cramped seats mine was broken. Actually a low cost airline. Avoid it.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Saudi Arabian Airlines customer review

(Saudi Arabia)

GIZ-JED-TUU-JED-GIZ and GIZ-RUH-JFK-RUH-GIZ. As you can see I travel a lot on Saudia and know this airline well. The thing I really like about SV is that it's such a punctual airline. Flights are almost never late. Saudi domestic flights are not that expensive and are fully changeable fares with no penalties. If you are traveling domestic travel light and carry it all on. Security at domestic airports in the kingdom is not that strict so you can get a bottle of water and toothpaste through security. Does not charge extra for exit row seating. They also allow a free checked bag on domestic flights. Food service and inflight entertainment on international flights are pretty good actually. But 10 across on Saudi's 777's make it for a very tight flight. I certainly recommend taking SV to the USA during the low season! My flights to JFK were empty. We're talking 75 people on a 777. The amount of personal space on an empty widebody is amazing! I am very disappointed that Saudi has decided to cut costs and downgrade domestic food service. They used to offer hot chicken and rice the local dish on domestic flights. It was always delicious. Now they offer cold snacks only: a muffin cheese sandwich or a tuna or chicken sandwich. I used to get the sandwich but not any more. It is truly a mystery meat sandwich with very little taste. Flying during Ramadan is always a treat. They pass out the snack boxes and tell the passengers when they can begin to eat even if it's 10 minutes before landing they will land with the trays down with the catering items still on them! The cabin crews are friendly all the time. Saudia gets you from A to B without all the fuss of American carriers that's for sure. I recommend Saudi if the price is right you can't go wrong with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Saudi Arabian Airlines customer review

(Saudi Arabia)

Flew from Riyadh to IAD. Firstly Delayed 1 hour from departure with no explanation on what caused it. Second on our 13 hours flight from Riyadh to IAD the entertainment system was down for all of us in business class. Not sure why we bothered booking business class if we can't at least enjoy some movies/TV shows in this long flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Saudi Arabian Airlines customer review

(Germany)

SIN-RUH-FRA. First leg was in a very nice 777 which was one of the most convenient flights I have experienced. Spacious leg room endless entertainment options and nice food. Transit in Riyadh was interesting as we could leave the airport after a strange procedure that took 2 hours but it was worth it as I don't want to stay in any airport over night if I have another option. Second leg to Frankfurt wasn't that nice. The 6 hour long flight was in a small A320 without much entertainment and with worse comfort. It would be ok for a flight half as long as this but for 6 hours after a rough night was really a bit hard. Staff on both flights were alright nothing special though I would definitely fly with them again great value in my opinion.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Saudi Arabian Airlines customer review

(Germany)

Frankfurt to Manila via Jeddah 27 Jul. Manila to Frankfurt return 18 Aug. Flight SV180 SV860. Awful airline AC not working a passenger asked for water while delayed and was refused. Impolite rude and lazy staff TV's not working safety briefing not working due to technical faults aircraft disgusting. I will never use this airline again and will ensure everyone I know hears what I went through.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Saudi Arabian Airlines customer review

(Saudi Arabia)

I have flown RUH-MNL-RUH many times much cheaper than all it's competitors when flying this route in Business Class. However the service is shocking to say the least more often than not it is late and they don't even announce delays. 7/10 the inflight entertainment does not work and cabin crew whilst generally polite and friendly are not to be found unless during meals. Aircraft is always 747-400 very old and tired. However if price is not an option then I would always seek alternative airlines. My score for this airline is heavily influenced by the fact I am getting Business Class seats for Economy fair otherwise it would rate much worse.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Saudi Arabian Airlines customer review

(United Kingdom)

SIN-RUH on an old 777 with the most leg room in economy I've seen for years. Excellent IFE crew cheerful friendly and helpful taking the time to chat with passengers and laugh and joke. Food was fine with regular drinks. Layover at RUH was met with obnoxious and arrogant guy barking orders for those in transit. Typical overpriced food outlets with seats designed to be uncomfortable. RUH-LHR completely different story. Same old tired plane with IFE not working in many seats seat covers coming off and a tired looking crew sleeping in the galleys and looking like every job was too much hassle and a real resentment for the passengers. One meal service one drink service a crew that could not have cared less if they tried.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Saudi Arabian Airlines customer review

(France)

Paris CDG to Chennai India via Riyadh 30 July. Lucky me I was on an exit seat served by the most professional and most charming air hostess! Delicious food on the CDG-RUH leg followed by a box offered 10 minutes before landing due to Ramadan timetable. Nice return flight too.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Saudi Arabian Airlines customer review

(United Arab Emirates)

CDG-RUH-DAC. Price for one-way flight: 310 EUR. The SV option is only good if your goal is to save money. Otherwise EK QR or even TK are much much better: chaotic check-in at CDG contradictory information was provided by SV ground staff. First leg was operated by a B777-200 old and tired. Toilets were smelly food was bad and only one drink has been offered for a 6 hours flight! 8 hours stopover at RUH. This could not have been worse: rude ignorant unhelpful ground-staff. No transit hotel option lounge option even if you pay for it. I finally got an access to the Premier Lounge with my Star Alliance gold credit card no shower no quiet zone inside. Second keg from RUH to DAC: shameful. Plane extremely dirty in less than 2 hours no one from cabin crew was paying attention. Some of them were simply sleeping in passengers seats. No amenity kit no breakfast only one drink served and no food at all. Poor security on board old airplanes rude and unprofessional cabin crew: do not use that airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Saudi Arabian Airlines customer review

(Saudi Arabia)

Jeddah - Abha - Jeddah. Regular flyer with SV. Jeddah airport chaotic. Will be glad when the new airport is built - eventually. Flight was during Ramadam but cabin crew were happy to offer refreshments to non-Muslims. Don't bother with pre-arranged seating. Cabin crew will move passengers so that families can sit together. Cabin crew looked resigned to their jobs. People on their phones during the flight seats not upright as instructed. Overall poor safety within the cabin. An elderly lady was sitting in the exit row with bags on the floor and the cabin crew walked past. Honestly they get you from A to B without the seriousness of western airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes