Saudi Arabian Airlines

✅ Trip Verified | Most obstructive groundstaff ever encountered. I do not like to give bad reviews. Saudi Airlines has some redeeming features. Lets get the main issue out of the way and then be positive. The two women at the check in desk at Frankfurt were truly appalling beyond belief. First I was told my case was 1kg over the limit, and I had to adjust it and rejoin the queue. I went to another airline to check again with their weight of my case only to find it 0.kg under, keeping me to assume the original weighing was corrupt. Then I was challenged get about my length of stay in Bangkok, and she would not issue a ticket for me until I booked an onward flight, so I quickly booked on on trip.com costing £62 for something I won't use. Explaining that I am sailing from Thailand and returning sone months later cut no ice with this officious lady. Still she was not satisfied and I joined the queue for the third time, which become the fourth when the queue I was in 3rd place suddenly stopped and and I was told to join the one remaining queue demoting me to 30th place. Eventually I got the ticket but was stopped by her equally obstructive colleague at the boarding area. It seems the original lady messed up the onward flight number. Terrible, terrible service that shot my stress level through the roof. So, onto the journey to Riyadh. Plane very clean, staff attentive, never tried the food as I felt unwell from the earlier experiences. Disembarking quick and efficient via bus to the main airport which was very new and clean. Onward flight to Bangkok was pleasant, but still didn't eat, staff very helpful and polite. A request for an extra drink dealt with immediately. In flight entertainment somewhat limited for a westerner, but Internet was available for a fee. Seats on second leg were very comfortable leather (I think) seats. Nice. What a shame those awful women at Frankfurt probly swayed me to not using this airline again. I've given a fair 5 out of 10 for the food after asking a German passenger for his views. Ground service 1/10 but should be minus 500.

✅ Trip Verified | Our journey from Amsterdam to Bangkok with a layover in Jeddah turned into an absolute nightmare. Faulty information displayed at Jeddah airport caused us to miss our connecting flight. The ground staff and airport officials were unhelpful, offering no assistance or understanding of the situation. We were sent on a wild goose chase between the Saudia office and baggage handling, receiving conflicting information every step of the way. In the end, we had to purchase new tickets and endure a 10-hour wait for the next flight. To make matters worse, getting a refund for the missed flight has been an ongoing battle for five months. Despite numerous attempts via their website, phone, email, and customer service, we've been met with either excuses or complete silence. This experience was beyond frustrating, and I will never fly with Saudia again!

Not Verified | 1) Flight was delayed for more than 4 hours. 2) departure change from 7:30 to 8:20 to 9:20 to 10:20 to 11:45. 3) Departure gate change from A01 to A05 to A04 to A05 to A04. 4) ground staff behaved very badly with me when I asked that I will miss my connecting flight. 5) Due to this delay I miss my connecting flight from Riyadh to Mumbai. 6) Intitally I was told I will get hotel in Riyadh but when I reached Riyadh Airport they asked me to contact Air India. Apparently Saudi Airline booked me with Air India for my connecting flight. 7) At Air India counter I was again asked to run to multiple counters to get boarding pass and nobody was aware of my case. Saudi Airline should have managed this case. 8) Riyadh to Mumbai flight was the worst flight I have travelled in my life. 9) No food, no flight entertainment, broken seat in flight. 10) Finally they lost my baggage and I am still waiting for my baggage.

✅ Trip Verified | Checked in, amazing helpful staff, her name was Nikki at London Heathrow Airport, she was friendly and amazing service also told me my flight was delayed which I did not know and made sure everything was okay. Highly recommend

✅ Trip Verified | Being a frequent flyer on different airlines, I have witnessed Saudia's progression over the decades. I flew two domestic flights, and this one I am writing about, within 72 hours. Honestly, I used to avoid Saudia, but I think it has progressed from 4 out of 10 to 8 out of 10. The flight was on time, and the flight attendants were attentive. Safety measures were strict and consistent. The price for extra luggage is expensive compared to other airlines. The food quality is better than Qatar Airways but lower than Emirates. The internet service is expensive.

✅ Trip Verified | I am extremely dissatisfied with Saudia’s handling of my claim for delayed baggage, which has remained unanswered for over a month. This disregard for my situation is not only disappointing but also a violation of EU Regulation 261/2004 and the Montreal Treaty, both of which Saudia is obligated to honor. If Saudia can overlook these important regulations, it raises serious concerns about their commitment to customer care. On October 10, 2024, I traveled from Amsterdam to Jeddah to Bangkok, only to discover that both of my checked baggage items were missing upon arrival. I promptly filled out the Property Irregularity Report (PIR) form on-site and received my baggage only after a troubling 72-hour wait. In the interim, as I only had my laptop with me, I was forced to purchase essential items such as clothing and toiletries. I filed a claim for these necessary expenses within the required seven days but have yet to receive any response from Saudia. The only reason I rated Saudia two stars is because of the in-flight staff, who were commendable. However, the lack of accountability and responsiveness regarding baggage services has been completely unacceptable. I expect immediate attention to my claim and a prompt resolution to this matter.

✅ Trip Verified | Unethical and immoral practice is their standard approach to business. They held us up until flight departed only to offer new ticket. During this episode I witnessed similar treatment of other travellers. One practice is to over book flights, hold up travellers for some vague obscure reason then charge a rebook fee. I witnessed this whilst waiting. Their staff are insolent. The Customer Relations Manager in Jedda, named Suleman is arrogant and his behaviour is represented in the attitude of his Customer Relations Staff. They are all totally disrespectful of their customers. I purchased new tickets to flee the stress that they caused us and to get home.

Not Verified | My flight was delayed over 3 hours. It’s not the first time I chose Saudia as a carrier due to the good quality on board service and punctuality. Hence, it disappoints me even more how I was treated as a loyal customer. As soon as I received the information about the delay I knew that I wouldn’t be able to make it to my next flight that was leaving from Paris to Warsaw at 4.20pm. It was the separate booking as unfortunately Saudia doesn’t operate in Poland. I went to the passenger claim office in Jeddah to tell them about my issue and then I was being transferred to some person in the transfer area who told me that the delay is my fault as I don’t have the connecting flight. Then I was transferred again to 2 other places but no one was treating me seriously as a customer. Just to make it clear - due to the delayed over 3 hours flight I had to book another flight. So not only I lost the tickets I’ve already had but also had to buy the new ones in the last moment. I was travelling with my husband. In total we both lost almost 1100 EUR because of Saudia, not mentioning the time and tiredness since we had travelled all the way from Jakarta. Since Saudia is not an EU carrier and the flight departed from non EU country I’m not eligible for the compensation according to the EU regulations. And Saudia seemed very happy about the fact that there is absolutey nothing I can do so that they take some responsibility. They distributed free refreshments to make it up to the passengers. It’s obvious that people have plans and might have booked some other connections later. I always recommended Saudia as a carrier but now I feel only anger and disappointment.

✅ Trip Verified | The flight from Lahore to Jeddah was more than 5 hours and the staff was unprofessional. The crew pretty much disappeared after the meal was given and came back 10 minutes before landing. They were actively ignoring passengers' requests. I had to wait hours to get a glass of water. There was no tea served at all on a 5 plus hours flight. I'm never flying Saudi again.

✅ Trip Verified | I am writing to express my profound dissatisfaction with the appalling service I received during my journey on flight SV38 from Dulles International (IAD) to Riyadh (RUH) on 30th September 2024, connecting to flight SV637 to Amman (AMM). Due to external events, flight SV637 made a U-turn and returned to Riyadh one hour into the flight. What followed was a nightmare: I was informed the flight would depart at 21:30, but that flight never happened. Eventually, I was rebooked on flight SV633, which finally departed on 2nd October after nearly 43 hours of delays. During this ordeal, Saudia showed a shocking disregard for passengers, stranded in Terminal 4 with no access to lounges or proper resting facilities. We were kept in the terminal overnight, receiving no assistance. The only provision offered was an inadequate box with a cheese sandwich, a small water bottle, and sugary juice—a gross insult after hours of waiting. Upon arriving in Amman, the misery continued when I discovered my luggage was missing. At the baggage claims office, I was met with the most unprofessional and belligerent employee, devoid of empathy for passengers who had been in transit for over 45 hours. As of today, 3rd October, I still have no information regarding my luggage.