Saudi Arabian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 299 reviews
5/10
4 star Skytrax Rating
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1/10

"Abysmal customer service and appalling flight"

(Saudi Arabia)

Trip Verified | Abysmal customer service and appalling flight. Console didn’t work and pre-requested meal option was non existent even though it was clearly shown on e-ticket. No vegan option. An apple and a banana was offered for a 5 and a half hour flight. After 3 months of chasing Customer Care and an email reply of thanks “for conveying your remarks and comments, which are in fact attaining the concern and attention of the high ranking officials of “SAUDIA” I rang today to find the case had been closed with no notification and no resolution. This case highlights how utterly incompetent and non decision making Saudi Arabian Airlines management and customer service team are in dealing with what really is a small matter. Nobody takes ownership of a customer’s complaint. No idea of customer service experience. Dread to think what would happen in more serious circumstances. Avoid at all costs.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJeddah to Paris CDG
Date FlownJuly 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"seats and meals are good enough"

(Saudi Arabia)

Not Verified | Jeddah to Dammam. The flight was smooth and the seats and meals are good enough. Crew was helpful and cooperative. We've take off from Jeddah on time at new terminal. But the transportation from the terminal to the plane was by bus not the tunnel.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJeddah to Dammam
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"a mixed bag for me"

(Netherlands)

Trip Verified | Saudia was a mixed bag for me; the seat on the b 773 was old style; not lie flat the crew on the JED ATH was lie flat in their nicely refurbished a 320. Managed to sleep some hours nevertheless. Crew was on CGK-Jed rude, no interaction at all from female flight attendant and the purser had no clue. Jeddah to Athens the cabin crew was very friendly though. Tried some of their specialty drinks like; mocktail bellini and dade smoothie! Food is on demand however mostly crew try to serve it immediatel . Quality and quantity is good and so are the headsets/comfort bags etc. Toilets on the 777 flight were run down, transfer in JED from the south terminal to new terminal was acceptable. Lounge in new JED terminal is fine - all lovely decorated this terminal really will be perfect to transfer when all flights have moved here and all is finished. Lounge food also fine. Lounge in CGK a really let down - Garuda lounge that is. Mileage on saudia is also attractive . Will fly again
AircraftBoeing 773 / A320
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteJakarta to Athens via Jeddah
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Great seat in business class"

(Russian Federation)

Trip Verified | Jeddah to Kuala Lumpur. The Boeing 787-10 is the newest aircraft of this airline! Great seat in business class! The flight attendant is very attentive! The menu is not a great choice. Internet did not have time to install in this plane
AircraftBoeing 787-10
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJeddah to Kuala Lumpur
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"The staff is attentive"

(Russian Federation)

Trip Verified | Jeddah to Athens. This route is operated by an ordinary A320 plane with reclining seats, but not flat beds. The staff is attentive. The food is average, there is a choice between European and Eastern
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJeddah to Athens
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"The food is average"

(Russian Federation)

Trip Verified | Athens to Jeddah. The airline claimed to have flat beds for sleeping on this type of aircraft. Actually puts A320 planes with reclining seats. The food is average, there is a choice between European and Middle Eastern.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAthens to Jeddah
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"with full flat beds!"

(Russian Federation)

Trip Verified | Jakarta to Jeddah. It was a new plane, only 3 years old. Business class 2-2-2 with full flat beds! There were few passengers. The menu was good, but the food quality is average. Stewards are good.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJakarta to Jeddah
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"I wouldn't recommend Saudia"

(Germany)

Trip Verified | Munich to Islamabad via Jeddah. The flight from Munich to Jeddah was not or less okay. However waiting area at Jeddah airport was horrendous, it was jam packed however I am not complaining about that, the service on the flight Jeddah to Islamabad was okay not as par with flight from Munich to Jeddah. However the airline redirected my return flight to another city without any notice. Then they proceeded to cancel the first leg of the same journey, their online portal becomes useless because it blocked any input from me by a popup, I am not sure if it is a bad design or was done intentionally such as to prevent me from taking perfectly legal actions. Their call centers do not respond at all. The calling number they provided doesn't entertain international calls. I wouldn't recommend Saudia, if your flight takes off then probably you will be okay but do not expect any after sales service from them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMunich to Islamabad via Jeddah
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"no hand sanitisers in the bathrooms"

(Pakistan)

Not Verified | Karachi to Gizan via Riyadh. The economy class in the A320 of this airline is so good as the plane looks and feels new and seats are very good in A320 but when it comes to 777, all things are compromised. My country is a developing 3rd world country and most people flying on the 777 is labour class and the plane is used for them. Boeing 777 from developed countries are exceptionally good but they are bad for developing countries. There were no hand sanitisers in the bathrooms even the the corona virus is spreading rapidly. The crew is not very friendly but they are alright.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKarachi to Gizan via Riyadh
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"provide us with excellent service"

(United States)

Not Verified | Los Angeles to Amman via Jeddah. First time ever traveling with Saudi Arabian Airlines, usually we travel with Emirates. Got my sister and my niece ticket from Amman to Los Angeles. I can't say enough about the person who checked us at the airport in Los Angeles her name is Susan, she was very patient, took her time and provide us with an excellent service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Amman via Jeddah
Date FlownJanuary 2020
Ground Service 12345
Value For Money 12345
yes