SATA Air Azores

✅ Trip Verified | SATA delayed my arrival to the point of destination by 9 hours. They adjusted the schedule 7 days before actual departure time, this was not related to weather or anything like this, rather operational reason as I confirmed later with their support. Overall experience with how they handle this situation is frustrating. First of all, they allocated me to the flight which was not the one soonest available in the schedule, but the one later. Secondly, one hour before departure, they informed me that flight won't be the direct one anymore and it will have a technical stop elsewhere, which added an extra time to overall delay. Thirdly, i was never offered any vouchers for meals, i was never asked if I am ok with a new itinerary and so on. I have to call their support, scroll their website to find info. Person on check in counter showed no knowledge and just sent me to the website again. I submitted all the expenses and claim for compensation, but 3 months after I received no updates, not a single word. Contacted support over live chat but the only recommendation was to keep waiting, What a shame!

✅ Trip Verified | Flight was delayed for 1 hr which was communicated via sms prior to departure. Aircraft was a brand new A320 very clean and spotless. Seats are comfortable however the leg room is a bit tight and I am an average 180cm tall. Crew were very friendly and smiling and helpful and served a meal consisting of a sandwich, biscuits, water and coffee which is unusual in European airlines specially on domestic flights and I liked that they still have inflight magazines for people like me who like to read old style. Overall a very nice experience.

Not Verified | We flew round trip from JFK to Ponta Delgada. Check in and the flight was smooth. The return flight left 5o minutes late but mad up time in the air. The checkin staff and flight attendants were friendly and accommodating. My issues with the airline are as follows: It is difficult to request a special diet, in our case a vegetarian option. No entertainment system and no wifi. The scheduled evening flight to JFK makes it challenging for onward travel. The seat was very uncomfortable

Not Verified | Was a horrible experience. First off you can't even go check your bags till 2 hours before your flight is supposed to leave when they tell you to make sure you are there 2 hours before to make sure you go through customs. Then the women at the check out for some reason weight my personal bag yet there is no limit on personal items and was all around just nasty. Even when you choose your seats they still switch you around! On the flight itself, which was a 7 hour flight, they didn't even have the entertainment systems working. Worst airline I've ever flown with will never again make that mistake

Not Verified | Spent 12 hours in airport with minimal information as flight cancelled then rebooked then cancelled again. Gate area is like a third world airport with no accurate information and no seating with many sitting in the floor. Would never visit Azores again until they improve their Airline.

✅ Trip Verified | Another really good experience. First leg - Madeira to Ponta Delgada flight on a Q400 turboprop. Flight left early and arrived early. Polite check in staff in Madeira checked both our carry on and checked luggage all the way to Toronto. OK snack and non alcoholic beverage service on a 2 hour flight. Second leg - Ponta Delgada to Toronto on an Airbus. On time departure and arrival. Good unique Portuguese meal (pasta with tuna, bacon and chorizo), two passes of the beverage cart. Both flights had courteous and professional cabin crew for planes that were full, lots of announcements from the flight deck about possible turbulence. A better entertainment system would have been welcome for the second 6 hour flight.

Not Verified |   On 26.10.2023, our flight arrived at its destination with a delay of almost 4 hours. In the event of such inconvenience, they are liable to pay compensation under EU law. I have sent the complaints via their complaint form on their website right after our flight, which they have recorded based on the automatic confirmation emails. The status of the complaints after more than 3 months: "Received/In analysis". The current status of the complaint after 5 months: "Your process is in an unknown state". There is no feedback and no assistance from their side even after two phone calls!

✅ Trip Verified |  This is by far the worst airline I have ever dealt with. They changed my flight without any notification whatsoever, to a schedule that guaranteed missing the added connection. I contacted them several times to discuss this matter and they were extremely rude and impatient. They told me they could do nothing to change my flight to something else even though there were other available flights on the same day and I booked the flight through their website, not a 3rd party. They hung up on me upon waiting on hold for 1 hour+ on several occasions. They finally agreed to refund my flight (still after receiving zero notification my flight had been changed and ultimately canceled) but assured me they could not send me any documentation that I would be refunded. The way these people conduct business is extremely unprofessional. I would advise anyone to book with a different airline under all circumstances.

✅ Trip Verified | Really good from start to finish. Fast and competent check in at Pearson Airport in Toronto. We requested and they agreed to check our carry-on luggage through to our final destination of Madeira. With December temperatures dropping, a quick de icing was done and we were on our way. Full flight. Surprisingly good airline food beef stew meal with generous pour of wine. Courteous onboard staff. Good announcements from the flight deck. On time arrival in the Azores. The second flight leg from PDL to FNC was an uneventful short 1 1/2 hour flight and a small sandwich with no alcoholic beverages was served. To summarize - safe, on time, good food, good staff and a great price. I have been flying this route for 10 years and have never had a serious problem. Whenever there have been winter weather issues in Canada or fog in the Azores, they have always held the connecting flight and the final delay has never exceeded 30 minutes.

✅ Trip Verified | The worst experience I ever had. They take extra bag without to have conditions to take than just to make money and leave the passengers bag behind, the customer service is horrible they just Don’t care about. I been 9 days without any clothes or basic needs. Is frustrated that way they treat customers!