"still waiting for the compensation"
B Maltov (Malta)
✅ Trip Verified | Unfortunately is not an airline you can rely on. If you experience a delay, they will ignore every possible way to fulfill their legal obligations. It has been 8 months since I filed support case and I am still waiting for the compensation I am entitled to under EU regulations for a delayed flight. Their team has acknowledged that I qualify for the compensation, but they have done absolutely nothing to resolve the matter. This level of neglect and lack of accountability is unacceptable from an airline that claims to value its customers.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Porto to Horta via Terceira / Ponta Delgada |
Date Flown | June 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"finally received our refund"
Frank Lopes (Canada)
✅ Trip Verified | Avoid SATA Airlines at all costs. We booked a flight from Toronto to Barcelona on SATA through MyTrip on June 18, 2024, to fly on November 4, 2024, arriving in Barcelona on November 5, 2024. It was paid in full immediately at the time of booking. On July 22, 2024, we received a text from SATA that the flight had been re-scheduled for November 5, 2024, arriving in Barcelona on November 6, 2024. No reason was given, but it is assumed that it was done due to a scheduling error by SATA. We contacted SATA to see what they could do for us to make up for their mistake, and they simply and unabashedly told us that, since we had booked through a travel agency, we needed to deal with the travel agency. On July 26, 2024, we asked MyTrip to provide us with a refund for the flight cancelled by SATA. We followed up several times, spending countless hours, to inquire about the refund. At one time, we were told that the request for the refund had been sent to SATA the day we asked for it, and that MyTrip could not issue the refund until SATA approved it. On September 13, 2024, we received an email message from MyTrip confirming that the flight cancellations were confirmed, and that once the airline approved the refund, they would issue the refund. Hmmm... we thought that was done on July 26, 2024, when we first requested it, as they had stated! On October 11, 2024, we received another email message from MyTrip advising that they had processed the refund and that it would take several more days before the credit would show up on our account. Later, on October 11, 2024, we finally received our refund. Total time elapsed from refund request to refund completion - 77 days. Still no apology from either company! Conclusion - these companies charge the full amount for trips months and months down the road. The airline messes up. Rather than issuing a prompt refund with an apology for their mistake, these organizations collude with each other to hold onto the customer's money as long as they can, effectively taking an interest-free loan from the customers shamelessly! Unless you don't mind being taken advantage of like this, I recommend avoiding these two organizations.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Toronto to Barcelona via Azores |
Date Flown | June 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I received no updates"
B Malatov (Malta)
✅ Trip Verified | SATA delayed my arrival to the point of destination by 9 hours. They adjusted the schedule 7 days before actual departure time, this was not related to weather or anything like this, rather operational reason as I confirmed later with their support. Overall experience with how they handle this situation is frustrating. First of all, they allocated me to the flight which was not the one soonest available in the schedule, but the one later. Secondly, one hour before departure, they informed me that flight won't be the direct one anymore and it will have a technical stop elsewhere, which added an extra time to overall delay. Thirdly, i was never offered any vouchers for meals, i was never asked if I am ok with a new itinerary and so on. I have to call their support, scroll their website to find info. Person on check in counter showed no knowledge and just sent me to the website again. I submitted all the expenses and claim for compensation, but 3 months after I received no updates, not a single word. Contacted support over live chat but the only recommendation was to keep waiting, What a shame!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Porto to Terceira |
Date Flown | June 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“Aircraft very clean and spotless”
Loay Osman (United Arab Emirates)
✅ Trip Verified | Flight was delayed for 1 hr which was communicated via sms prior to departure. Aircraft was a brand new A320 very clean and spotless. Seats are comfortable however the leg room is a bit tight and I am an average 180cm tall. Crew were very friendly and smiling and helpful and served a meal consisting of a sandwich, biscuits, water and coffee which is unusual in European airlines specially on domestic flights and I liked that they still have inflight magazines for people like me who like to read old style. Overall a very nice experience.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Ponta Delgada to Funchal |
Date Flown | August 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"No entertainment system and no wifi"
David Stein (United States)
Not Verified | We flew round trip from JFK to Ponta Delgada. Check in and the flight was smooth. The return flight left 5o minutes late but mad up time in the air. The checkin staff and flight attendants were friendly and accommodating. My issues with the airline are as follows: It is difficult to request a special diet, in our case a vegetarian option. No entertainment system and no wifi. The scheduled evening flight to JFK makes it challenging for onward travel. The seat was very uncomfortable
Aircraft | A321 Neo |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | New York JFK to Ponta Degada |
Date Flown | June 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"a horrible experience"
Kaylie Schmidt (Canada)
Not Verified | Was a horrible experience. First off you can't even go check your bags till 2 hours before your flight is supposed to leave when they tell you to make sure you are there 2 hours before to make sure you go through customs. Then the women at the check out for some reason weight my personal bag yet there is no limit on personal items and was all around just nasty. Even when you choose your seats they still switch you around! On the flight itself, which was a 7 hour flight, they didn't even have the entertainment systems working. Worst airline I've ever flown with will never again make that mistake
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Lisbon to Vancouver |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Spent 12 hours in airport"
Chris Whittaker (Canada)
Not Verified | Spent 12 hours in airport with minimal information as flight cancelled then rebooked then cancelled again. Gate area is like a third world airport with no accurate information and no seating with many sitting in the floor. Would never visit Azores again until they improve their Airline.
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Ponta Delgada to Lisbon |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"really good experience"
Stewart Walford (Canada)
✅ Trip Verified | Another really good experience. First leg - Madeira to Ponta Delgada flight on a Q400 turboprop. Flight left early and arrived early. Polite check in staff in Madeira checked both our carry on and checked luggage all the way to Toronto. OK snack and non alcoholic beverage service on a 2 hour flight. Second leg - Ponta Delgada to Toronto on an Airbus. On time departure and arrival. Good unique Portuguese meal (pasta with tuna, bacon and chorizo), two passes of the beverage cart. Both flights had courteous and professional cabin crew for planes that were full, lots of announcements from the flight deck about possible turbulence. A better entertainment system would have been welcome for the second 6 hour flight.
Aircraft | Q400 / Airbus |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Funchal to Toronto via Ponta Delgada |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"delay of almost 4 hours"
David Takacs (Hungary)
Not Verified | On 26.10.2023, our flight arrived at its destination with a delay of almost 4 hours. In the event of such inconvenience, they are liable to pay compensation under EU law. I have sent the complaints via their complaint form on their website right after our flight, which they have recorded based on the automatic confirmation emails. The status of the complaints after more than 3 months: "Received/In analysis". The current status of the complaint after 5 months: "Your process is in an unknown state". There is no feedback and no assistance from their side even after two phone calls!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Ponta Delgada to Lisbon |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"book with a different airline"
E Reese (United States)
✅ Trip Verified | This is by far the worst airline I have ever dealt with. They changed my flight without any notification whatsoever, to a schedule that guaranteed missing the added connection. I contacted them several times to discuss this matter and they were extremely rude and impatient. They told me they could do nothing to change my flight to something else even though there were other available flights on the same day and I booked the flight through their website, not a 3rd party. They hung up on me upon waiting on hold for 1 hour+ on several occasions. They finally agreed to refund my flight (still after receiving zero notification my flight had been changed and ultimately canceled) but assured me they could not send me any documentation that I would be refunded. The way these people conduct business is extremely unprofessional. I would advise anyone to book with a different airline under all circumstances.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | New York to Funchal |
Date Flown | January 2024 |
Value For Money | 12345 |
Recommended | no |