SAS Scandinavian

Gate locked until just before boarding. Filthy plane, particularly seats. No free middle seat despite Business class ticket and Gold status. Less legroom than Norwegian.

As a frequent traveler with SAS, I am very surprised with their brand new cabin. New seats (fully flat), new IFE, new food and service-concept, free WiFi and mood lighting all makes for a nice and comfortable flight. Warm nuts and beverages were handed out as a pre-takeoff snack. Meals were excellent, and they had something for every taste. A buffet of coffee, beer, juice and soda as well as fruit, pastry and other snacks was open during most of the flight. Cabin crew members were as always polite and nice. The lounges as Newark and Oslo was OK, not the best variety of food, but good enough. I also got to take a look at their new GO-class and PLUS-class, that also looked pretty nice.

Firstly for $500 Australian dollars I would expect that water would be complimentary, but it wasn't. I have never been on a flight that doesn't offer any type of 'snack' especially for 3 hours. Staff were rude and not helpful at all.

I had a terrible experience travelling alone with my 6-month son, and they managed to screw things up every step of the way and seriously derailed my vacation. I filed a complaint with their Customer Care department as was just told it will take at least 8 weeks for them to address it. I had a 90 minute layover in Oslo, and yet my bags still did not make the connection to Heathrow. I was travelling with my 6-month old son, but without my wife, and I had all of my son's food and clothes in the bag that missed the connection. I had to catch a flight the next morning on another airline (Air Berlin) and my bags did not arrive in time, so I had to miss the flight to wait for my baby's food. Upon arriving in Heathrow I was told my bags would arrive that evening. Then I was told they would arrive early in the morning. They showed up later that evening. So I waited for my bags which is why I missed my flight. The SAS representative at Heathrow was very helpful and she spoke with someone at British Airways who operated the flight by Air Berlin, who said that they cancelled my ticket and I would not be penalized on a new flight, but when I spoke to British Airways and Air Berlin later that evening after my bags showed up to reschedule my flight, they had no record of the conversation and recorded me as a "no-show" which means that somebody messed up. As a result, I had to buy a new flight. My bags eventually showed up the following evening. I was travelling with a baby who was stuck without his usual food. SAS handled this very poorly.

I flew with SAS to Athens. Ground staff were helpful. We boarded on time at 9.00. Cabin crew were not helpful. We were dissapointed when we learnt that SAS didnt offer free snacks. Eventually we decided to buy some breakfast. We were informed that we could pay with Eurobonus points. As I was a member I gave them my card, but they said the they needed a credit card for gurantee. Then they said that my credit card wasn't working and I paid 24€ for 3 breakfasts. Seat legroom was small. There was no entertaiment system at all. We landed on time in Athens.

I flew this route twice during one month in SAS Plus. I have to say that for a traveller SAS makes flying as comfortable and seamless as possible it can get. Check-in using SAS app on iPhone was fast, got boarding passes with fast track (where available) and lounge access. Possibility to download digital magazines before flight is an innovative way. Priority boarding for both SAS/Star Alliance diamond and gold members and SAS Plus passengers. Welcoming and smiling crew at front door, clean cabin and comfortable economy seat. Overall service was very good, both purser and flight attendant took good care of us frequently serving drinks and snacks which are included. Crew was friendly and talked with every passenger in Plus. Cockpit crew announcements during flight were prompt and informative. Flights were on time. This is the way flying should be. One improvement needed is a possible warm meal for 3 hours 40 min flight, though cold meals were fresh and tasty, so nothing to complain about.

I flew SAS Scandinavian, EWR-ARN and return. The service, the food and the cabin were excellent. I had flown this flight last year and everything was poor. The cabin was old and shopworn. The food quality was minimal at best. Not anymore.

The new cabin looked nice and fresh. I had a middle seat in economy, which is normally a nightmare, but I could amazingly stretch my legs due to lots of legroom (I'm 1.85) and the inflight entertainment was top notch with large and sharp screens and a goid selection. Wifi available for a small sum and it worked really well throughout the flight. It was odd to be chatting with friends in the air but time passed quickly this way. Food was okay, you pay for drinks except at mealtime but free water, coffee, tea, which is all I drink anyway. The cabin crew were friendly, joking and having fun with passengers. Return flight on SAS Plus, nothing less than outstanding premium economy seating, great crew again.

GOT-NCE and return. Chose SAS only for the nonstop flight. Overall, the flight was nothing to write home about. SAS charge you like a full-service carrier but offer low cost service. To me there is really no difference between SAS and Ryanair appart from the fact that SAS let's you check a bag for "free". Water, snacks, beverages (except coffee and tea) are priced rather heavily . Would advise anyone to buy it at the airport and bring it onboard. Flight attendants pleasant from GOT-NCE. On the return flight the crew consisted of the typical disinterested older ladies, one of which was downright rude. They hid in the galley for most of the trip. Seats were comfortable for a 2,5 hrs flight and the online check-in with mobile boaring passes worked really well. Both flights arrived on time. Due to previous experiences with SAS, I haven't flown them for quite some time. And I won't be for the near future either. Spend your money elsewhere. There are better airlines that give you more bang for your buck (Lufthansa, British Airways). There are also other airlines who offer the same service as SAS, but for the half the price.

This airline got us safely from one destination to the next which I am grateful for. The space was on par with most airlines, and I enjoyed having the selection of movies. However, I couldn't believe that they were charging for water and other beverages, snacks, etc. This was a Transatlantic flight and I was completely horrified when the flight attendant told me that only coffee or tea was "free." These two beverages are very dehydrating, and every flight I've ever been on always provides the flyer with water free of charge. The flight attendants were very unfriendly as well. They seemed bothered by any of the passengers' requests. I hope to not have to fly this airline again, and am extremely disappointed in what I thought would be a reputable line.