SAS Scandinavian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 902 reviews
4/10
3 star Skytrax Rating
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2/10

"much below Star Alliance standard"

(Germany)

Copenhagen to Zurich, and flights on time. A very old, but clean plane, seat ok. Unfortunately SAS Scandinavian is more a low cost airline than a regular one. They do not serve any free drinks or snacks (they try to sell items at ridiculous prices). No free water! Coffee/tea heater was broken, they usually serve free tee or coffee. This airline is much below the Star Alliance standard. What a downgrade for them. Very dissapointing.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCPH to ZRH
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"the worst airline I've flown"

(Canada)

SAS Scandinavian is the worst airline I've flown. I had the middle seat at the very back. Two men were on either side of me (I'm a woman) and there was so little room that all 3 of us could not have our arms at our sides. We all twisted and turned but most of the flight I literally had my arms up. They give you free coffee and tea but no water? I don't drink caffeine so I had to spend money for a few sips of water - I could have paid half the price if I had known and bought water in the airport. The staff didn't seem particularly friendly. No legroom. No snacks and for a 2.5 hour flight I was extremely disappointed, uncomfortable and squished. Never again. No tvs or entertainment.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Stockholm
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"customer service the worst I have ever seen"

(United States)

The SAS Scandinavian flight was fine, although very little room. They lost my bag (actually they left it in Chicago) and didn't get it to me for 3 days. I was there for a conference and they told me to go to a store and buy what I needed and the airline would reimburse me. After buying one suit and 2 shirts to get me through my conference, the airline emailed me and said there was a limit on reimbursement (which was never communicated). They were only giving me back about 25% of what I spent. When I tried to talk with someone the customer service people said I can only submit complaints via email and I cannot talk to anyone. The customer service of SAS airlines is the worst I have ever seen. I will never fly them again. This airline will not stand behind their claims and will not reply to customers.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteORD to CPH
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"the crew was very friendly"

(Norway)

Oslo-Bergen with SAS Scandinavian. The boarding was slow and inefficient, but the crew was very friendly. SAS economy seats are old and have limited recline and legroom. But the pillow were soft. In economy SAS offer only coffee or tea, but food and beverages are available for purchase. We landed in Bergen five minutes before schedule.
AircraftBoeing 737-700
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOslo to Bergen
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"FA's very friendly, food was terrible"

(United States)

This is a review for SAS flight from Chicago to Copenhagen. I checked in online and was able to switch my seat from the assigned one to window seat toward the front. However, SAS online check-in system was funny and did not send me any confirmation email nor the boarding pass, therefore I had to confirm this in person at ORD. The staff at the check-in counters were very helpful and accmmodated all my requests without any annoyance. Boarding went smoothly. Initially the cabin temperature was very hot but was adjusted to the more comfortable level quickly. We departed about 30 minutes behind schedule but arrived at CPH 20 minutes ahead of schedule. Taxiing to the gate at CPH was very short and very quickly passengers were allowed to deplane. In-flight services : the seat was comfortable with ample leg room, despite an old cabin. FA's were all very friendly, but the food was terrible. The worst part of this trip was that about 30% of the IFE (mine included) were completely out of order. Fortunately it was a red-eye flight and I was able to get away with sleeping. However, this was a huge drawback and I would've given this flight a score of 8 or 9 had the IFE been working.
AircraftA340-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Copenhagen
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"seat pitch not bad for a short flight"

(Australia)

Oslo to Copenhagen with SAS Scandinavian. Check in fast, the boarding area was crowded and very few seats available. Flight operated by a Boeing 737-800 which was not full. Crew nice. Seat pitch not bad for a short flight. Left on time and arrived early into CPH. Used stairs to deboard even though airbridges were available. It started to rain when deplanning which made the whole process messy. Bags out very fast.
AircraftB737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOSL to CPH
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"expected so much better"

(United Kingdom)

Narita to London Heathrow via Copenhagen. I expected so much better from SAS Scandinavian. Unpleasant member of staff on several flights - some good but some unfriendly. Very dated entertainment system - worst I have come across. Poor service / attention during flight. Cramped seating on the long haul - more space on short haul. Charging for water, even when I am having a coughing fit. Copenhagen airport was dirty, especially the toilets. Copenhagen staff not pleasant - abrupt. Poor food and limited range at Copenhagen airport. Insufficient seating in area around cafe. Poor boarding control making it slow and overhead luggage well away from seat, causing problems moving up and down plane. Paperwork said landing Heathrow Terminal 3 but landed Terminal 2. Website online check-in repeatedly crashing and not registering completed steps.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNarita to LHR via CPH
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

SAS Scandinavian customer review

(United States)

Overall a pretty decent experience except that only coffee and tea are free (everything else for purchase). The staff onboard were polite and friendly and able to create a comfortable, quiet atmosphere. The seats are thin, but softer and much more comfortable than IB, LH or even BA on their European flights. Transfer at OSL smooth and easy, lounge has limited food options, but the ambience is again nice. A bit expensive, but I would totally fly them again.
AircraftB737-700 / B737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to TXL via OSL
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

SAS Scandinavian customer review

(Norway)

Gate locked until just before boarding. Filthy plane, particularly seats. No free middle seat despite Business class ticket and Gold status. Less legroom than Norwegian.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteOslo to London
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

SAS Scandinavian customer review

(Norway)

As a frequent traveler with SAS, I am very surprised with their brand new cabin. New seats (fully flat), new IFE, new food and service-concept, free WiFi and mood lighting all makes for a nice and comfortable flight. Warm nuts and beverages were handed out as a pre-takeoff snack. Meals were excellent, and they had something for every taste. A buffet of coffee, beer, juice and soda as well as fruit, pastry and other snacks was open during most of the flight. Cabin crew members were as always polite and nice. The lounges as Newark and Oslo was OK, not the best variety of food, but good enough. I also got to take a look at their new GO-class and PLUS-class, that also looked pretty nice.
AircraftA330-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteOslo to Newark
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes