Royal Jordanian Airlines

Mar 16 RJ183 BKK-AMM. Mar 19 RJ117 AMM-CDG. Apr 12 RJ118 CDG-AMM. Apr 13 RJ182 AMM-BKK. Flights onboard A330 A320 and A340 in crown class. Happy with seat comfort on all flights and attention of the female crew. Food on all flights was fine except it would be nice to have wine on the main meal carts rather than it arriving 10 minutes later. Could improve service. On return flight from Paris had a 4 hour stopover in Amman the lounge has a basic to say the least food selection. No call or special queue for crown class (as in Paris and BKK) which was a letdown after the long stopover.

ORD-AUH-JFK via Amman. A340 on the long haul legs and A319 for the short ones. On all flights the crew were great lots of smiles checking to make sure everything was OK and ready to help. Food and drinks were good although wines are limited selections. Inflight entertainment was enough to kill the hours. Seats in A340 not lie flat but very comfortable. They start the 787 service to the US in June. lounge in new terminal at Amman was an oasis of calm and quiet.

TXL-BKK-TXL via Amman. The flight to Bangkok was good. Both flights were on time. Staff on board were very unfriendly. I did not see one smile. The flight back was horror. First we had a 2.5 hours delay in Bangkok. Same unfriendly staff on that flight. In Amman we were there for 12 hours! Ground staff did not tell the truth. We were delayed from hour to hour. Our flight completely disappeared from the screens for an hour. The only information you got was: No information. The only good thing on the flight back was the flight staff from Amman to Berlin. They gave us extra warm meals and for the first time I saw a smile. We were glad to get back to Berlin.

Domestic flight with RJ from Amman to Aqaba return. A very good experience with Embraer 195 for a short flight (about 30 min) but the airport staff from Aqaba not skilled (totally different in Amman). The best legroom I've experienced.

Took long haul flights to Amman and London from Kuala Lumpur. First time on RJ and to Jordan. Both my husband and I are tall. My husband being 6 ft 2 and I being 5 ft 8. The economy class seats do not accommodate tall individuals as the seats have no legroom and are very low to the ground. Both of us had a nightmare time with seating and wound up paying extra for exit seats all through our journey. Seats are not maintained and toilets are atrocious. A very worn out out-dated airline. Will never travel on it again.

LHR-AMM-DME. Relatively cheap price for such a routing great seats especially on the new A320 on the AMM-DME sector. Excellent staff on both sectors as well.

AMM-HKG-AMM. Loved their A330 despite the lack of individual ventilation. 3 full meals each way (snack breakfast and dinner for AMM-HKG and snack dinner and breakfast on HKG-AMM). Staff were very friendly as well. No complaints.

Another round-trip VIE to HKG via Amman price the cheapest on route Food good Seat Angled Flat Crew friendly IFE did not change - so frequent travelers run out of new movies unfortunately no priority in Boarding for Business Class guests and use of remote stands. Lounge in Amman - a real letdown - 15 dollar fee for shower unedible food slow internet. After my last trip this trip showed all weaknesses of their service. With simple measures they can improve a lot. It might depend on the crew which is servicing you.

I have taken the Cairo-Amman round-trip flight numerous times on a few different airlines. I flew with Royal Jordanian on the last three flight segments and I would not recommend it. The interior quality of the planes were poor 2/3 times and the seats in economy class do not easily accommodate someone taller than 5'10" (too tight for the knees). The staff and crew seem unapproachable and disinterested. It is also irritating that if you book online you then have to be pulled aside at check-in so they can verify your card. I understand the concept but the fact that they force you to step out of line and then wait in line again after they finish is really frustrating. I don't understand why they cannot invest in card reader machines at the check-in kiosks particularly at the new airport where RJ is the resident airlines. Most other modern-day airlines have figured this out.

Have booked 5 separate round trips from London to Amman in business class on the wide body A330 because I like space and not being cramped on long flights like this. Every flight they have changed it to an A321 single aisle small plane. It is a waste of time complaining. They are false advertising a larger aircraft but giving you a cramped and claustrophobic ride on a small jet instead.