Royal Jordanian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 380 reviews
5/10
3 star Skytrax Rating
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4/10

"Wi-Fi does not let you access anything"

(United Arab Emirates)

Not Verified | I ordered the lasagna but it was horrible, I couldn't pull it apart because they put the cheese first on top so it was literally impossible to eat it. The entertainment website on board, I think has less than 60 movies and the Wi-Fi does not let you access anything except their website. They do not even offer a package so you can speak with your family members
AircraftA320-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Amman
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"no longer answering my emails"

(United States)

Trip Verified | Our luggage was lost and it was not clear when it would be returned to us. We had obligations that required us to buy clothing. We spent more than $350 dollars for suitable clothes for the two days the luggage was lost. I have made repeated requests for reimbursement, they say they will but they have not sent the money. I have emailed and called more than 10 times. Now they are no longer answering my emails. They said they would pay $300 but have not paid any.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteTel Aviv to Frankfurt via Amman
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"food itself was incredibly disappointing"

(United States)

Trip Verified | I recently had the unfortunate experience of flying on Royal Jordanian Airlines, and I must say, it was a major (12hr flight) let-down. Not only were the ticket prices high, but the food itself was incredibly disappointing. I expected much more from an airline that claims to offer a premium experience. The overall taste and quality were also highly disappointing. As someone who enjoys flavorful cuisine, this was a major letdown. I anticipated a delightful culinary journey, but unfortunately, it was far from it. To make matters worse, the portion sizes were incredibly small. I understand the constraints of serving food on an airplane, but the amount provided was hardly enough to satisfy even a moderately hungry passenger. It felt like an afterthought rather than a carefully planned meal. Furthermore, the lack of creativity in the breakfast offerings was disappointing. The meals lacked innovation and seemed to be basic, standard choices that did not leave a lasting impression. As a passenger, I believe it is important to have a breakfast experience that is not only nourishing but also enjoyable and memorable. Considering the ticket prices associated with Royal Jordanian Airlines, I expected a more diverse and enticing meals. Other airlines manage to provide a wider range of choices. Unfortunately, Royal Jordanian Airlines fell short in this aspect. Finally, the combination of high ticket prices and subpar food left me feeling dissatisfied and regretful of my choice. If you're someone who values quality dining during your travels, I would strongly advise exploring alternative airlines that prioritize culinary excellence.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDetroit to Amman
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never come across such dreadful behaviour"

(United Kingdom)

Trip Verified | I flew Business Class Bangkok-Amman; upon boarding, I could not find a space for my one piece of hand luggage, as the overhead locker and those near it were all full. There was a member of cabin crew looking at us, but he did not offer to help, so I asked him to help me find a space, as the economy class passengers were streaming through the business class cabin and I was finding it hard to move around. He seemed very unwilling, but looked in a locker further away, so I mentioned that he could rearrange some backpacks on the locker above my seat or the one next to it to make some room. He told me not to tell him what to do and to shut up and wait, so I told him he was being rude, to which he responded by shouting at me in front of the entire Business Class cabin and moving menacingly towards me until he came face to face with me in a threatening manner, shouting at me. I was so taken aback and shocked, I told him not to raise his voice at me, that it was unnecessary and frankly wrong. He then called me the rude one and said he would have me taken off the flight if I didn't shut up. At this point my partner intervened and told him he had no right to talk to me in such a threatening manner, as I'd done nothing wrong, as in fact he was the one with the anger issue. The cabin crew member then shouted at my partner too, so I had to try and calm the situation down and asked the crew member to identify himself, as he wasn't wearing a name badge. He refused to answer, so I asked to speak to the senior cabin crew member, to which he replied that it was him! I therefore asked for his name and he refused to give it to me again. As space was found for my bag above my seat, I asked him to help me lift my bag into it: he refused and told me I have two hands and to do it myself! I pointed out that my visibly bandaged right hand was broken (I have a medical report to prove this too) and that it was an unkind and discriminatory thing to say to a passenger, to which he just laughed and stared at me with a sarcastic look. I then asked another crew member for help me, but he would not help me either saying he wasn't allowed to touch passenger's bags, even though I then saw him help several other passengers with their bags and jackets. Finally, my partner put my bag in the locker, and I sat down completely shocked and frightened by what had just happened. He told me that the crew member in question was indeed the senior member and that he should have been wearing a badge. You can imagine what a terrible flight it was: the senior crew member would strut down the aisle helping other passengers and bantering with them, whilst shooting me horrible, threatening looks: I was too scared to even eat my dinner, in case it'd been tampered with, as there was no trolley service whatsoever. We were only offered red wine, the food was awful and there was no trolley service and nobody asked if we wanted to drink or eat something more. The seats were old as well and the film selection very poor. When we disembarked, the senior member was at the door and refused to say goodbye; just awful. We are frequent travellers and have never come across such dreadful behaviour in our lives. We shall never fly with Royal Jordanian again.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBangkok to Amman
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never again travel with this airline"

(United Kingdom)

Not Verified | Absolutely rubbish customer service. The staff at the check in counter was extremely rude. Very unhelpful and dismissive not ready to listen. Talking like Robots and treating the customer like an idiot. Keep repeating what is said and not listening at all. The security check in Jordan for a transit passenger was another level!! The guys don't speak English and took one half hour for the line to clear and I had to run for the flight as my transit time was 2 hours. Never again travel with this airline - total waste
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Jeddah via Amman
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not good customer service"

(Australia)

Trip Verified | They left my luggage in Jeddah, arrived in Amman not good customer service, and they said will deliver my luggage to the hotel but lied. The next day I want pick up my luggage at the airport they make it hard. I believes if that reviewing all the service will bring improvement, especially with their human resources quality.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJeddah to Amman
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Transfering my baggage was miserable"

(United Arab Emirates)

Trip Verified | Transfering my baggage was miserable, everything got broken, my baggage and my sweets boxes got damaged. I did not think that Royal Jordanian airlines would accept such a practice
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeirut to Dubai via Amman
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"do not want to refund me"

(Israel)

Trip Verified | Delayed 2 hours, no information about it. Stranded in New York for 24 hours, no help in the airport. Bought a ticket JFK to SFO myself and Royal Jordanian Airlines do not want to refund me, despite the 2 hours delay caused me not to catch my connecting flight in JFK.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTel Aviv to San Francisco via Amman / New York
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Very nice trip overall"

(United Kingdom)

Not Verified | Very nice trip overall. In flight service was friendly and efficient. Food quality well above average, Plenty of legroom and a comfortable seat. The IFE however is fairly awful.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Bangkok via Amman
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"already a negative experience"

(United States)

Trip Verified | Haven't even traveled yet and already a negative experience. Purchased Business Class tickets for my family of three Amman-Erbil return. Recently received an automated notice that we have been downgraded to economy on return flight segment and to "enjoy our flight." No explanation. Only change is to a larger aircraft with even more business class seats so what's the story? No review of options, most of all offer of partial refund for fare differential due to their downgrade , as a responsible carrier would do. Stuff happens but take ownership. Insult to injury, RJ then put us in the back of the plane, not even a front or exit row as a basic courtesy. Sought clarity. Calling Center said to email. No response to email of course. Be careful about giving this company your money. You might not get what you paid for. Not a reliable OneWorld Alliance "partner."
AircraftA319 / A320
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteErbil to Amman
Date FlownMarch 2023
Value For Money 12345
no