Royal Jordanian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 380 reviews
5/10
3 star Skytrax Rating
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3/10

Royal Jordanian Airlines customer review

(United Arab Emirates)

AMM-DXB October 26th 2014 . Maybe I gave too quickly my general conclusion. This flight has been quite horrendous: old tired A321 poor IFE toilets very dirty and smelly and rude disorganised Arabic crew with very poor to no English. Food was appalling seats were cramped and dirty. At least flight arrived on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Royal Jordanian Airlines customer review

(Australia)

Royal Jordanian Flight RJ166 Istanbul to Amman. Seats were comfortable. Limited meal choice. Quality of meal was fair not exceptional. Staff were obliging but not overly friendly. No alcohol (wine) offered with meal service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Royal Jordanian Airlines customer review

(United Arab Emirates)

BCN-AMM. Pleasantly surprised by the high quality of service. Flight on-time RJ Chef d'Escale at BCN airport was friendly and efficient unlike rude ugly and dead fish-faced Groundforce check-in female staff unable to provide any reliable information. Boarding was a breeze service very diligent and food was good-quality far better than QR. A wide choice of beverages was offered as well. Black point: equipment was an A320 with cramped seats. Also crew had a very poor command of English. A nice effort to show will and sense of service however. To finish RJ offers a 4 stars hotel service with accommodation and meal for every single passenger having 8h+ transit. I just don't understand how this airline is just 3 stars rated while ridiculous Iberia has the same rating and grotty KLM or Saudia have 4 stars. Highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Royal Jordanian Airlines customer review

(India)

Flight from Amman to New Delhi on 29th Aug. Flight was delayed 30 minutes but what was really disappointing was the in-flight services and attitude of cabin crew. Staff were not well versed in English making it difficult to communicate. When I asked for a drink air-hostess said yes but it never came. When I requested for a feedback form I was told they never carry them. However meal quality on-board was good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Royal Jordanian Airlines customer review

(Canada)

Travelled from Montreal to Amman. Going to Amman wasn't as bad but the return flight was a horror. There's no legroom on the 330. The seats where so uncomfortable I felt I was sitting on wooden bench. The staff on the plane were so unfriendly not one smile. I could just feel the negative energy coming out of them. The food was pretty bad. We got served food at the beginning of the flight and just before landing. Nothing in between on the 10 hour flight. The worst experience was at Amman airport. There were only 3 counters open for all Royal Jordanian flights. They don't explain where you're supposed to go and the line ups are created as you go along. Very unorganised. All employees and officials at the airport looked like headless chickens. We got there 3 hours in advance with maybe 50 people in front of us. We ended up reaching the gate 30 mins before departure. We didn't event get a chance to go to the duty free. I previously booked my seat and it was confirmed but when we got the boarding pass I noticed it was different. It was too late to complain. When we got on the plane I found out the seat I originally chosen was assigned to 2 other people (unbelievable). As a summary I will never fly with Royal Jordanian.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Royal Jordanian Airlines customer review

(Australia)

Moscow to Dubai via Amman on 10 August in Business class. Flight was delayed leaving Domodedovo however flight attendant talked to us during the flight and assured us that the connection would be fine and we would be met at the airport in Oman and shown the way to the gate for the connecting flight to Dubai. Business class had only three people so we were first off the aircraft and sure enough the airline rep met us and quickly directed us to the gate all this was handled smoothly and professionally. Flight was good food was wonderful especially the middle eastern dishes. Wine and other choices was wonderful. Amenities kit was fine had all the essentials Seats were comfortable but not fully flat. On two relatively short flights of 4.5 hrs and 3.5 hrs this isn't really an issue.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Royal Jordanian Airlines customer review

(United Arab Emirates)

Great flight from Abu Dhabi to Amman last month for a long weekend vacation. Seats were very comfortable compared to other airlines with such short duration flights. Flight was on time and crew was very attentive. Thanks for the pleasant experience RJ.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Royal Jordanian Airlines customer review

(Palestinian Territories)

TLV-DXB-TLV via Amman and again the same good experience with RJ. All 4 flights exactly on time no issue with service on board although the movie selection is fairly limited. Food was good and legroom on A321 more than adequate. Amman airport is a breeze to transit through and RJ crown lounge comfortable although food selection is very very basic and internet can be unpredictable. The rate was so cheap in comparison with any other choice. RJ are a good dependable airline and my first choice for travel inside the Middle East. They beat Emirates and Etihad hands down on flights to the UAE. Highly recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Royal Jordanian Airlines customer review

(United Kingdom)

LHR-AMM-BKK-HKG and return in Crown Business class. Downside seats comfy but not state of the art long layover in Amman on the return. Upside the crew all were so nice on all flights welcoming personable and keen to please. Food excellent far better than BA Club World. Wine: I found wines that I liked. Jordanian red very nice. Thick hot towels that put BA to shame and so many. Amenity kits far better than BA's gym bag. Quick priority boarding at Heathrow and at Hong Kong. Boarding at Amman a little confused. Amman to London we were served non- alcoholic drinks before push then after take off drinks of choice with nuts and crudities with tangy tomato dip starter salad mains served from the trolley cheese with port and choice of desserts with cognac. Sublime.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Royal Jordanian Airlines customer review

(United Kingdom)

LHR-BKK via AMM return. British Airways lounge in T3 nice and quiet. On time departure for all legs of the journey. Service was basic food was mediocre wine service was a struggle being served after the main course on all legs and no offer of re-fills to the tiny glass . Lounge in AMM is fine but not overwhelming for a new airport. Check in in BKK was poor 1 desk for business class with 5f for economy. It was quicker to use the economy desks! Angled flat seat not very comfortable for sleeping. Overall a poor experience made worse by the struggle to get my Avios points awarded.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no