Royal Air Maroc

✅ Trip Verified | I booked to fly to Sierra Leone (cost for 2 people, £1009) but due to the pandemic we weren't able to fly (flight was booked for Oct 2020, and was cancelled). So i called them and asked what we needed to do. I was told that as the tickets were non-refundable, I needed to pay a service charge (£306) to get a voucher for the flights (to the value of £1009). So i did. I received email confirmation, a receipt and a credit note for the £1009 to use against a new booking. But when I tried to use the voucher, they told me it wasn't valid, i can't use it, they have no record of it or me paying for it. When I try to sort this out, I am told I must email via the website, so I do. I receive an email back asking me to call. So I do. When i call, I am told they cannot talk to me, i must email, so I do, and i get an email asking me to call. So i try again, and get told I must email... and round and round it goes. No one will speak to me, and every email receives a reply asking me to call. I sent them the receipt and the voucher but they refused to look at it saying they have no record of it and would never charge for a service fee. End result; no flight, no refund. I will never ever book with Royal Air Maroc again under any circumstances.

Not Verified | As a frequent traveler, it should be disappointing to any travel related business to hear they are by far a customers worst experience. It's been nearly 1 year while I wait for ticket to be refunded, 1 year. Just a moment ago, I got off the phone during my once a week call to the Royal Air Maroc customer service, asking if perhaps this is the week they will do the right thing and give me my money back. Sadly, no this isn't the week. The nice lady on the phone informed me it's only been 3 months since receiving my refund claim and that due to covid, things can take a bit longer. Well, let's start with the fact that the airline never notified me of the flight cancellation, and made zero effort to communicate with me regarding the cancellation, or credit or a refund for 6 months after they cancelled the flight. Once I finally reached out via phone call and email, I waited another several months with no reply. At this point, obviously frustrated, I began calling back more frequently and was finally notified that my refund claim was filed incorrectly and I had to file it again. So now nearly 1 year later, while chatting with this nice lady on the phone, she tells me that since I've only waited 3 months since my claim was re-filed, I simply haven't waited long enough. How long is long enough? At this point, it's pretty clear that I was essentially robbed by this airline, and the most frustrating part is that every time I call asking when they will do the right thing, they just smile and keep lying more. Beyond awful service, companies like this should be pursued criminally. While I don't wish anyone to go through such experiences, one look at Royal Air Maroc online reviews and the story becomes clear. I'm not the first and won't be the last. But hopefully, through reviews such as this and those of others who've been cheated, people will eventually avoid, avoid, avoid, until Royal Air Maroc does right by its customers, or goes out of business. While I'm sure there are great staff working for this company and certain aspects of this review should probably be rated higher than a 0, I refuse to be treated this way any longer.

✅ Trip Verified | This flight was canceled in June of 2020 and I have sent numerous messages to the airline requesting a refund for this flight. I still have been unable to travel.to these destinations and the airline has not responded to any of my dozen or more requests for an answer. Terrible customer service and consideration for their customers and doing the right thing.

Not Verified | RAM use COVID 19 excuse to scam customers. If they can’t provide a service we paid for at lease refund back your client but do not promise to give a fake voucher or rebook and cancel flights whenever they want without letting you know and no proper answers or options. I was supposed to return to Dakar since May 22 and I am still here in Canada. 1 - Bad customer service, they never answer their phone here in Canada, I've tried 100 times a day over these past 5 days and nothing. 2 - Email reply, no accurate answers. 3 - do not provide you a flight option and the voucher that they are saying is valid for 18 months is fake which means you loose you money. Will never use them again and will not recommended to anybody I know.

✅ Trip Verified | Casablanca to Athens. I have never dealt with such an unprofessional airline company and I do travel a lot. My flight was cancelled and replaced with Istanbul instead of Athens. I mean do they expect me to go there? They are not answering any of my calls or emails. I have filed 2 refund claims already.

✅ Trip Verified | London to Banjul via Casablanca. Left Heathrow on time-full flight for Casablanca- evening meal served - tasty beef stew. Left Casablanca for Gambia - this time I chose chicken out of the same two options as the London flight. Cabin crew efficient and we landed on time. Return trip -another 737 - left at 2 am for Casablanca-plane full and on time-served a strange boxed meal/snack. Long wait at Casablanca - 6 hrs plus - as per schedule-airport is new, booked the lounge to wait, nothing special,but the airport itself was clean and bright. Last flight Casablanca to London delayed a bit because of storm Dennis, they served a hot meal which was OK. Landed late but safely having stacked at Heathrow waiting for storm - and other aircraft to land. Although all flights were 737-800 the vintage and layout of each was different, but legroom was ok- no individual screens on them. Not a bad series of flights - crews were seasoned and unobstrusive.

✅ Trip Verified | Paris to Casablanca. As usual excellent flight with Royal Air Maroc. Planes getting old are still very comfortable. Full meal offered on this 2h30mn flight with choice of main dish and beverages including wine. Friendly Attendants friendly and will not hesitate to use RAM again.

✅ Trip Verified | New York to Lisbon via Casablanca. I was surprised with the quality of the service. It is basic but super competitive. You get two free 2 luggages checked in for economy plus cabin luggage. The plane wasn't the cleanest, but I can live with that. Online entertainment was also good and I ordered a special meal and that was also free! Layover in Casablanca was an hour and smooth connection through security! I am happy to see RAM offering such as competitive service and much better value for money than all European airlines. I am going to be using them from now on coming to Europe. I can't afford the other European airlines, as they became so expensive and they make you pay for luggage separately.

Not Verified | Bologna to Casablanca. Pretty good airline! The legroom in the 737 is okay for a 3 hours flight. The food is really nice, perfectly cooked. This Boeing 737 features the traditional 3-3 seating configuration and a 2-2 premium economy class. I think this is Africa's best airline!

✅ Trip Verified | Casablanca to Lisbon. Our trip started in Miami with a final destination in Portugal, we had a stop in Casablanca where we changed planes and the luggage never got to Portugal. Instead, it stayed in Casablanca because of an airport strike from the employees of Royal Air Maroc. My bags along with the bags of many other people were left in Casablanca and I did not received my luggage until two days after. I had to go shopping for clothing and other things to be able to continue with my vacation. The customer service counter assured me that the money I spent would be reimbursed by the company. I tried to submit the papers the airline the day I left at the Royal Air Maroc counter in Portugal and they told me it had to be done in Casablanca because none in the Portugal counter could do it. When I tried to submit the papers to the counter in Casablanca they told me I needed to get outside the terminal and go to a special office because they could not do it either. I could not do it because I had to take the connecting flight to Miami and there was no time. When I arrived in Miami the counter for Royal Air Maroc there told me that they could not do it and that I needed to do it online. I had to call customer service multiple times and they never return my emails. At the end, after six months of wait time, they tell me I submitted the documents to late. All of that after they were the ones who did not answer owe despite me calling multiple times to check on the status of the claim. The only thing they said was that they had the documents and I needed to wait. At the end when I pressured to talk with the supervisor I received a day later a letter stating that I submitted the documents to late. This has been all around the worst airline I have traveled with in my life.