Royal Air Maroc

Recently flew to Casablanca and back. I was pleasantly surprised with the quality of the flight. In business class the food was delicious fresh and served nicely. Video quality was good as was the selection of films although the headset was not as comfortable as on some other airlines. Arrived early and had to wait a little for a gate at JFK but I can't blame the airline for this. Would not hesitate to recommend the airline and plan to take it on my next flight to Morocco and perhaps for a connection elsewhere in North Africa to avoid connecting in Europe.

Beirut to Casablanca and a week later Casablanca to Cairo. Both sectors were on old. tattered and filthy B737-800's. The food was horrible to say the least. The crew was a mixed bag with male flight attendants tending to be slightly friendlier than female staff. No IFE of any sort with just overhead video screens scattered throughout the planes playing the same old Egyptian movie again and again. But the worst thing is surely the disgraceful condition of the bathrooms. They were absolutely revolting and smelly and not cleaned throughout the flights. Royal Air Maroc is surely the worst airline I have ever been on.

Flew on March 30 from Rome to CMN. Was apprehensive after reading such negative reviews. However we had no problems at all. The plane was in good condition the staff courteous and the snack was OK too.

Was scheduled for Barcelona-Tangier. Showed up at the airport 3 hours early no check-in staff. 1 hour before departure still no check in staff - was told the flight had been cancelled no reason as to why. I was given a call centre number. They rescheduled me for the following night's flight - no explanation. The flight had a further 2 hour delay the next night. The aircraft condition was a mess. Dirty cramped smelly. The food was substandard. And that was the fastest safety demonstration I have ever seen in my life - no more than 3 minutes. Landed in Tangier 35 hours late. Lesson learned they will not have my custom again.

Flew Barcelona to Tangier. Turned up at BCN airport 3 hours prior to the scheduled flight time. Check in desks were abandoned. About 1 hour before boarding there was still no one at check in. A number of passengers phoned the airline to find out what was going on only to be told the flight had been cancelled. No notifications were provided to any of the passengers and the flight was rescheduled to the following day. Not even the information boards in the airport reflected that the flight was cancelled. I had to go back to my hotel and come back the following day only to find the flight times had been changed twice. When I did eventually get on the plane the interior was in a pitiful state and the flight staff were appalling. Never again.

Lisbon to Marrakech via Casablanca. Lisbon to Casablanca left on time with connecting flight in Casablanca cancelled with the option to wait in Casablanca domestic (!) airport for flight or be bussed to Marrakech. I took the latter and arrived after the flight would have as immigration delays and luggage retrieval delayed the bus departure. Royal Air Maroc staff were overall dismissive and generally begrudgingly helpful except for the fellow who got us to our bus: he worked hard against all odds to get us to Marrakech. Worse to come on return - Marrakech to Casablanca flight sort of left on time but again delayed in Casablanca for 1.5 hours with no help from RAM staff other than to be coldly told to 'go sit and wait for 45 minutes. 1.5 hours later we departed. Given late arrival in Lisbon I missed connecting transport resulting in additional expenses and very late in the night arrival at my destination.

Just returned home from Marrakech. Aircraft was B737-800 but the crews weren't very professional and friendly (I had to remind them several times that I wanted water and they turned the TV on an hour after take off). Aircraft interior and toilet during the first leg (Frankfurt-Casablanca) was bad and the food was 'so- so' as well as not being generous enough with portion. Will not fly with Royal Air Maroc anymore.

Paris Orly to Marrakech and return - had little choice but to take this option and basically got what I expected average / poor service in old aircraft and a tired crew. No entertainment on a 3hr flight seats uncomfortable and cramped. Won't be going back if I can help it.

CMN-LHR. Check-in was slow and disorganised dealing with a passenger's overweight baggage in front of us at the counter took them nearly half an hour during which the check-in attendants changed shift! Boarding was a shambles - 15 mins after heading into the airbridge people started coming out again for what reason I am not sure but it resulted in both staff members leaving their posts at the gate so random people could just walk onto the plane. Those of us at the back of the queue got on without anyone looking at our boarding passes! Meal was tasteless mush (I chose the fish) and the announcements were deafeningly loud and distorted. For this reason they decided not to play the movie which we can be thankful for. Plane was a bit old but not too bad comfort level was OK but seats weren't the greatest.

Everything was horrible. Dedicated check-in at CMN airport completely chaotic no enforcement of cabin luggage restrictions (business class overhead bins already stuffed when I boarded the plane) cabin interior both old and dirty service limited to an absolute minimum.