Royal Air Maroc

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 289 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
6/10

Royal Air Maroc customer review

(Russian Federation)

Madrid-Dakar (thru Casablanca) and Dakar-Casablanca. It was terribly overpriced but our 3 flights were on time luggage was delivered 20 minutes after landing. The flight itself was not very comfortable and it was shaking all the time but we were too exhausted and slept on all flights and time passed fast. Flight attendants were ok but on each flight woke us up to offer food service!
Seat TypeEconomy Class
Value For Money 12345
yes
na

Royal Air Maroc customer review

(United Kingdom)

Dreadful experiences with this airline - the day before leaving a person who only spoke French called and wanted to reroute us to a flight with a 6hr wait in Casablanca. The return flight was even worse - an antiquated aircraft had some technical problem in spite of which we were boarded and unboarded 90 minutes later. We were then trapped in the duty free airport zone no rep in sight most of the time people at the customer service desk (no English poor French) RAM staff treated us like dirt arrogantly refusing to give information. Passengers had to beg for meal vouchers but the airport cafe had only stale cheese bread rolls and quickly ran out of them.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Royal Air Maroc customer review

(United States)

We received a phone call while in Marrikech saying the morning flight to Paris was cancelled and we were to take a later flight. Later I was called again and told that flight was cancelled too and we would need to take a late-night flight. I called back and said we needed to be in Paris before the late flight left what other options were there? The call disconnected. We stopped by RAM office in downtown Marrikech took a number and waited about 10 minutes. The agent booked us for a morning flight to Paris changing planes in Casablanca. The flight to Paris was jam-packed with more carry-on luggage bags etc. than I'd ever seen. This flight departed 7 April at 12:20. Somehow the crew managed order from the disorder got bins shut fed everyone on the flight came round with more drinks and worked hard. Didn't like the two cancellations of our flights or the long connecting flight but RAM got us there.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Royal Air Maroc customer review

(Switzerland)

The worst airlines I have ever flown. The flight was from Geneva to marrakech with a connecting flight in Casablanca. Our flight from Geneva to Casablanca has been cancelled without any prior notice. I tried to fix the issue over the phone with RAM. The first person just hung up and the second was not helpful and informed me that all fights are fully booked and they don't have any solution to propose! After one hour of negotiation RAM proposed me other flights the same day arriving late in the night.
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(United States)

They've changed my departure time 4 times so far causing me to have to change connecting flights with other airlines over and over again - with the resulting change fees. Now it's going to take me 3 days to get from Casablanca to Colorado with overnight in Madrid and again in Dallas. After reading these reviews I'm pretty much terrified that I'll make the flight in and out of Casablanca at all.
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(United Kingdom)

London Gatwick to Agadir via Casablanca. On the journey out we were in the queue to check-in at Gatwick for around 2 hours. This meant we had 10 minutes to get to the departure gate for boarding meaning we could not even stop to get refreshments before our flight. When we connected in Casablanca we boarded the plane and were left sitting on the runway in sweltering heat for over an hour without any explanation from cabin crew. On the return flight to England we arrived at Agadir airport at 3.50am to catch a flight to Casablanca at 6.30am where we would connect for London Gatwick. On arrival at the airport we realised that our flight was not on the departures board. We sat and waited for over an hour in a deserted airport with no members of staff or representatives to be seen. When finally a RAM representative did appear he simply shrugged his shoulders and told us that the flight had been cancelled giving us no explanation or apology for this having happened. We tried to patiently negotiate another route but the representative was utterly nonchalant and uncaring about the inconvenience. He worked out a route for us to catch a flight at 9.30am to Casablanca from which we could then connect at 1.40pm to London Heathrow. Although we explained that we had initially booked to go to Gatwick again he simply shrugged and told us that this was our only option and "take it or leave it". He even went onto say that it was a difficult situation for him as he was the one who had to listen to us. We waited for 5 and a half hours in Agadir airport to board the 9.30am flight. When we arrived in Casablanca our connecting flight was delayed for an hour and a half meaning we had to sit in the departure lounge listening to a imbecilic woman talking constantly on the tannoy for four hours. When we touched down in Heathrow it was 7pm - 7 hours after we were initially supposed to arrive and at the wrong airport. We were herded from pillar to post once off the plane; initially the gate into the aiport being 'accidentally locked' so we were all standing waiting in a small corridor and then being asked to go back to the departure lounge to wait for further instruction regarding the promise that had been made by the representative in Agadir that we would receive transportation to our homes due to the inconvenience of arriving at the wrong airport. Initially we were told by Heathrow staff that we would only receive transport to Gatwick but after patient negotiation we did get a taxi to our home. Overall the journey was appalling and the staff were dismissive unhelpful and uncaring.
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(Norway)

This is the worst airline I have ever experienced they have changed my trip 5 times before departure (of course without telling me about it) are impossible to get in touch with and refuse get me a hotel when they leave me in the middle of nowhere when the last leg of the trip is cancelled.
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(Italy)

I flew RAM last December/January but I'm writing only now because I gave their customer service time to follow up on my complaint which never eventuated. We got to Marrakech via Casablanca from Milan but our luggage did not. It was boarded on the following day's flight (because the cargo was full). This meant waiting in line until midnight to fill out a lost luggage form with the airport authorities. No receipt/copy could be produced as the photocopier was outside the Marrakech airport terminal. This also meant I would have no proof of the incident. They gave us the wrong number to call and it was only thanks to our kind hotel manager that we were able to go back to the airport (paying our own fare) to retrieve our luggage. This some 16 hours after our plane had landed (did I forget to mention we had left Milan 3.5 hours late with no refreshments provided). When I got back to Milan I was instructed by the RAM office in Milan to send a fax (in the era of email correspondence) to their customer care office in Prague (RAM does not even fly to the Czech Republic). Which I did on January 19. After countless follow-up emails nothing. I strongly suggest they do away with the 'Royal'.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Royal Air Maroc customer review

(United States)

I lived abroad for 17 years and always used the Moroccan air lines to travel. But I finally decided not to use RAM anymore - bad service horrible staff expensive fares.
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(United Kingdom)

Marrakech-London. Cancelled but only after 3 hours waiting around and zero information. Ground staff for Air Maroc incompetent and in some cases rude. Onboard the flight a very tatty B737 food was rather poor. What was disgraceful was the complete disregard to safety standards by cabin crew. I thought the earlier reviews I had read were exaggerating but now know how awful this airline really is. Easyjet next time for me.
Seat TypeEconomy Class
Value For Money 12345
no