Royal Air Maroc

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 349 reviews
4/10
4 star Skytrax Rating
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5/10

Royal Air Maroc customer review

(France)

Marrakech-Bordeaux 5/3/2013. Flight on time in fact was early. Crew were smart and attentive. But the aeroplane was filthy. My armrest was broken and there was food splattered all over the back of the seat in front. Carpet was filthy with rubbish strewn about.
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(Australia)

Flew from Marrakech to Fez (via Casablanca) in business class. The business class is in name alone. Its just a scam to charge tourists twice as much with the same seats no meals or drinks no service no airport lounge and no priority boarding. There are multiple parts of the plane's interior which are falling apart. And then finally your bags are lost and you need to travel to the airport yourself every night to see if they have arrived (as they won't deliver them and won't advise you if they have arrived).
Seat TypeBusiness Class
Value For Money 12345
no
1/10

Royal Air Maroc customer review

(United States)

Just flew back from Casablanca to JFK - the airplane was dirty. The food was terrible. My daughter is a coeliac - requested a gluten free meal when booking and told no problem. They gave her a regular meal with bread and cake. Advised them it was a problem - they looked at us like we were crazy. Service from the flight attendants was terrible. Wanted a glass of water - went to the 'kitchen' area - 2 flight attendants were fast asleep. The bathrooms were disgusting. Never Again.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Royal Air Maroc customer review

(Canada)

Montreal - Casablanca return on 767-300ER. Seat pitch was okay. Outbound the food and washroom cleanliness were okay. On the return however food and washroom cleanliness were far from good - and water wasn't offered during the flight (had to go to the galley when required). Ceiling-mounted TVs were not visible from our seating positions. Flights pretty much on time and no baggage issues.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Royal Air Maroc customer review

(Australia)

My wife and I flew from Paris (Orly) to Marrakech and return 2 weeks ago. After booking on-line in Australia we had questions about the boarding information which was written in French. After receiving no response from their published call centre after 5 attempts we gave up and. The flight itself was awful. Our seats and meal trays were filthy and we had to wipe them down with hand wipes to remove food and other material. On the return trip there was no room in the overhead lockers for our carry on luggage. Cabin crew just asked to me to hold the bag in my lap and it wasn't until we started moving that they asked me to stand up and put it in the business class area. Other passengers took calls on their mobile phones during the take-off run. Will never fly RAM again.
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(United States)

We fly direct from JFK to Casablanca. Service is terrible plane is filthy. On my most recent flight it was delayed 4 hours with no apology our seats had no padding and mid flight there was a flood down our aisle from the bathroom. Food is awful and there has never been a movie on board. In the past our seats have been sold to someone else and we were forced to stay in morocco another day. They are the only direct flight from JFK to Morocco.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Royal Air Maroc customer review

(Italy)

Casablanca to Bologna 1 hour delay. Nobody apologized. Food horrible toilets and aircraft not well maintained and not cleaned.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Royal Air Maroc customer review

(Indonesia)

CMN to NKC. Took off almost an hour late of schedule and crew have never apologized. Food terrible for business class. The plane was not terribly old but serious lack of proper maintenance on the interior. Went to the lavatory and I just don't want to go there ever again because of the lack of maintenance. Baggage handling was OK. The service from the crew member was mediocre.
Seat TypeBusiness Class
Value For Money 12345
no
4/10

Royal Air Maroc customer review

(Switzerland)

RAK-CMN-TNG on ATR 72-600 with 2.5 hrs layover in CMN. Aircraft quite new but not that clean. Seat pitch was ok and seat quite comfortable. No snacks were given on board. I think the price was not reasonable for such short domestic flight.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Royal Air Maroc customer review

(Poland)

Marrakech-Munich on B737-800. Flight departed and arrived on time. A bit tired looking 737 not too much leg room but clean. Very nice attentive and smiling cabin crew hot breakfast (some pancakes yoghurt jam honey cream cheese bread roll) hot drinks and fruit juices and water. IFE of overhead monitors with air map and some comedy shorts. Quite surprised how "ok" the flight was although seats would be more comfortable with more legroom.
Seat TypeEconomy Class
Value For Money 12345
yes