Qatar Airways

✅ Trip Verified | I started flying Qatar Airways last year. I have taken 5 round trips in the last ten months. I fly out of Atlanta. The first two times they used A350-900 non-Qsuite aircraft, both trips were great. From in-flight service to food, everything was top-notch. Then from my 3rd trip and on, they used the older 777 300ERs, they do not have the same seats, and the entertainment system and the screens are very slow to respond. The worst part is when you try to lay down; your feet are always dangling and not even with your body. It feels more like a long recliner than a lie-flat seat. They offer newer 777s and some even with Q suites on shorter routes, I enjoyed when I flew from Doha to Istanbul or to Dhaka. Why not use these newer aircraft for the long haul flights such as Atlanta to Doha or Doha to Atlanta, where people really need their rest, considering these are 14-hour flights. Their catering service from Atlanta has gone down drastically in the past few months.

✅ Trip Verified | My flights were on time. We were well received on board and warm welcome from Farangis and Karanveer, the service was great. The flight attendants were pleasant and efficient. The First class Lounge in Doha is very comfortable. Services start from the airport where you do check in in firs class private section, then to separate immigration section, then to luxury and big lounge where you can eat and relax, and end with very nice and luxury seats and services.

✅ Trip Verified | I flew from Amsterdam to Phuket (return Bangkok to Amsterdam) via Doha in Business Class. All in all a very satisfactory experience. Ground crew in Amsterdam did a wonderful job despite long queues at the security check. At BKK business class passengers could use the fast track through security and immigration. From check in to lounge in 20 minutes. I had 2 flights in the marvellous qsuite. It provides maximum privacy. The other flights were also very good as all seats provided privacy, sleeping comfort and aisle access. The cabin crew provided excellent service on all flights. It's was truly a premier experience.

✅ Trip Verified | Frankfurt to Doha provided a comfortable and service oriented flight. The only downsize was the poor quality of food in Economy. Transfer in Doha was easy, due to the Al Maha transfer service an lounge access due to my Platinum status with Qatar. There was a pleasant surprise at the gate, as I got an upgrade due to an overbooked flight. I love the herringbone configuration and the bar on the A380. service and food was impeccable on this flight. I would have given full rating, but can’t because of the poor meal on the Frankfurt to Doha sector.

✅ Trip Verified | After departure they told us that they were out of Taitinger champagne, the main course I wanted was not available, she said you could have ordered your preferred meal before you flight. My diner was nothing specials, very small starter, main course was chicken with rice. After diner we didn’t see anyone until half hour before arrival. I bought wifi for $10 and that’s not a bad price but I expect free wifi in business class. At Doha we went to the lounge, we had to give our names and had to go in line until they call us to enter the dining area. On time we left to the gate to board our flight to Bangkok, at the gate they told us that there was a delay for half hour. Finally it took 1 hour and 45 minutes before we could board the plane without any announcements at the gate. Luckily the service on our flight to Bangkok was better.

✅ Trip Verified | Got a bit of a fright at check-in when staff told me I was booked to fly home from Hanoi but I was standing in HCMC airport. Originally booked from Hanoi but i changed departure point two days after i made the booking. I was sent a new e-ticket which confirmed from HCMC and seat number. Upon making the change agent was pretty clear that i should re-issue my ticket via an issue button on the website. Tried this over and over - error message every time. Called them and told problem fixed but I noticed several times that the issue ticket button re-appeared. Emailed Qatar as was concerned by this, they dodged my question. At check in desk was told to call Doha. Got cut off three times whilst being transferred . Fourth call, agent told me to log onto web and click “issue ticket” button, it didn’t work. Agent sorted it manually.

✅ Trip Verified | Booked a flight for my wife in Feb 2020 with QR using my Avios points. Then in April 2020, QR canceled the flight. When I attempted to rebook in April 2022, I am advised that my Avios points have been forfeited (208,000). Customer Service do not reply for 5 weeks and then refer me to the Privilege Club (of which I have been a member for 15 years). The Privilege Club refer me to the QR COVID policy on cancellation and then back to Customer Service. Whether a policy written by QR after the purchase of the ticket actually entitles QR to cancel my points is in my view moot. QR canceled the booking, then forfeited my points and gave me no notice of pending forfeiture (in Feb 2022). They restricted me to a two year window to rebook in circumstances where rebooking was infeasible due to COVID related travel restrictions. My point is why give a loyal customer the run around? It would cost virtually nothing in financial terms to restore the forfeited points and would retain my loyalty. The is a critical review of Customer Service for an airline that in most other ways is excellent.

✅ Trip Verified | I travel internationally several times a year but this was my first time taking Qatar Airways. I was impressed by the cleanliness of the two aircrafts used on this trip, the professionalism of the crew. The crew attended to all my needs in a pleasant manner. All these conditions made my long trip enjoyable. I will definitely take Qatar Airways whenever possible and I am already recommending it to family and friends. Keep it up, Qatar Airways!

✅ Trip Verified | The customer service by all the staff was amazing. In particular I would like to mention Sophia who was so accommodating, patient and pleasant while dealing with the passengers. Each person is made to feel special. Would also like to mention Jaswinder, another lovely young lady flight attendant for the same reasons. When you see good service in-cabin it shows the quality of the management too.

✅ Trip Verified | What an experience flying with Qatar Airways, everything was handled so professionally and efficiently. Well done to both the airport staff and the air crew for making this without doubt the best flight experience in my 30+ years of international travel. The business class seat was fantastic with a great select of entertainment and cabin crew were very friendly. The star of the show for me was the quality and choice of food onboard, 5 star dining. I did markdown the Wi-Fi as I struggled to connect, I'm sure the staff would have sorted this had I asked. It wasn't an issue I was just happy to relax and enjoy the experience. I’ve had some dreadful business class experiences this year travelling to the USA with two different airlines, this has reinstated my faith that there are airlines who actually care about their passengers. Well done Qatar Airways.

✅ Trip Verified | I had the most amazing experience with Qatar Airways. I landed in Doha from Toronto and the Qatar staff made sure that the passengers knew where they needed to go and helped navigate the airport. The lounge was exceptionally clean, convenient and quiet. I flew on QR 534. Manasvi and Sharan, the flight attendants did an amazing job taking care of me on the flight. My experience flying with them for 3 hours was way better than the experience with Air Canada for 13 hours. Manasvi and Sharan both made me feel very comfortable and showed that they cared. Thank you!!

Not Verified | Got best seat with my infant. Food was ok, They should give a little attention to the food. Today here give review about the wonderful service I got from the cabin Crew, Usman From Flight QR 723. The best I ever got from a cabin crew in flying life. Very helpful man, not only to us. He was very nice to all the passenger as well. I'm very delighted by his service, made me want to fly with only with Qatar Airways again, and also recommendation to my family and friend to fly with them.

✅ Trip Verified | The airline facilities were fantastic. It was my first time flying business in the Qsuite with Qatar Airways as I was travelling from australia to Europe. When waiting to board the flight there was no priority lane for business class passengers. Once I had boarded, I would have appreciated a better welcome and more information regarding the services on board. Unfortunately I was mostly ignored by staff when I got into my seat except when I had the do not disturb sign on. I was awakened as the air steward who he needed to know my meal preference. It was a 14 hour flight. I do not understand the urgency from the staff. It defeats the purpose of even having a do not disturb sign. I was not offered any bedding on the flight.

Not Verified | The first stretch of Bangkok Doha I had a one seater Q suite. Normally when I fly with my wife we ​​have a double Q suite (3E/3F) Now I had 1A. Flying in Qatar's Q suite is considered the best option to fly in Business class. When you then add the service level that the Cabin staff provides, I have a hard time finding anything to complain about. To be able to decide for yourself when you want to eat, I also find absolutely perfect on longer flights. All people are different I want to eat as early in the trip as possible while my wife wants to get her meal later. The section Doha - Stockholm was a more common type of seat configuration 1-2-1 The same nice cabin staff. Have flown a lot during my professional life (am now retired), have not found in recent years any airline that provides such a good flight (travel) experience as a whole as Qatar. They may not be the cheapest option but clearly an option not to be underestimated. Qatar Airways has always lined up if we have had any problems with my travel (both private and business travel). Already planning for our next trip and Qatar is definitely our main option for this trip as well.

Not Verified | Have now flown with Qatar Airways on several occasions, with positive experiences every time. They are efficient, friendly, helpful and always looking after the customer needs. Great service, people, food, facilities and customer care. Unreservedly recommended.

✅ Trip Verified | The flight was initially delayed due to issues at the airport. However, time were made up in the air and we landed as planned. The crew was extremely helpful throughout the night with water and drinks. Although we ate late the food has been incredible tasty. Thank you Qatar Airways for this memorable experience. I can now see why you are rated as the number 1 airline in the world.

✅ Trip Verified | Best airline I have flown, the staff were so accommodating, obviously the food is different but very well presented and nice too. Thank you for being so considerate with me being disabled, the staff were fantastic, I will definitely be using your airline again as well as referring to friends and family.

Not Verified | It was my first time on Qatar Airways and in Business Class and I must say I have been very impressed. The Q-Suites are all what a traveller can dream of and the service has been amazing on every segment of my flights (Montreal-Cape Town via Doha and back). Food and drinks are available at all time and flight attendants are attentive to all your needs - there's not much more you can ask for. To boot, I had access to VIP lounges in every airport, so it was a very pleasant experience overall and I highly recommend Qatar Airways to every traveller, especially for long flights.

✅ Trip Verified | It was my first time that I flew with Qatar Airways and my experience was seamless and very good. The check in process took some time due to the extra requirements demanded by the destination however the check in agent was a lovely and nice lady. The boarding process was organized despite some impatient passengers. The ground agents directed passengers to the rights lines with their boarding zone number. I was travelling in Business class on both legs on a standby ticket. The first from Montreal to Doha and longest leg featured the Qsuite which is impressive and amazing. The suite is spacious and comfortable. The second leg to Phuket was the normal pod which is similar to different airlines but still good. The cabin crew on both legs were polite and friendly. I really appreciated how they going the extra mile with their service skills to passengers. The meals were tasty and there's a lot of options of meals, snacks and drinks. The washrooms were spacious and kept clean. The entertainment had a big selection of movies, shows and games. Qatar Airways is superior compare to European or North American airlines and a good choice for an airline.

✅ Trip Verified | Business class LHR-BKK, QR832 DOH-BKK, May 16 paid over 60 UK pounds for window seat reservation, changed to 10G middle quad seat without notification. Maybe different plane but why not change to another window seat when they were available. Did get window seat at check-in, seat controls were not working! I should get a refund on the cancelled seat reservation. Shambolic boarding especially at DOH with everyone waiting on the loading gangway for over 30 minutes. Food was the worst I have had on an airline, they seem to think lacto vegetarian is low calories vegetarian, the vegan option was inedible stodge. Staff were very nice.

✅ Trip Verified | I have been choosing and flying with Qatar Airways at least 2-3 times a year and it has always been a great experience flying with them. Just a little bit disappointed with this specific flight, QR932 to Manila.

✅ Trip Verified | Flights were on time and uneventful. But I’ve noticed that Qatar is unable to keep its quality edge over its competitors. It started at BKK airport where they use an inferior contract Lounge since they closed their own lounge indefinitely. The food on board was very mediocre to say the least. There is no more butter for the bread and the main courses were underwhelming in terms of quality and quantity. The beer I had was served at room temperature. The transfer in Doha was the usual chaos at the basement level. The staff wasn’t very friendly and the bus arrived at the aircraft while the aircraft was still being cleaned. We had to wait in a bus for 30 min before being allowed to board. This wasn’t the first time I’ve experienced this communication chaos using the bus. All in all, I am not willing to pay a premium for flying Qatar anymore. The decline in service, the last minute changes in type of aircraft does not justify the fares it is charging, which is, especially in Premium well above pre Covid times.

✅ Trip Verified | New York to Kathmandu via Doha. Best airline and excellent service. Awesome food and great airline crew. I would highly recommend. Will surely fly again and will refer to friends and family.

✅ Trip Verified | Excellent inflight service from Montreal to Doha and return. All of the cabin staff were very courteous and helpful. Overall an excellent travel. Thank you.

✅ Trip Verified | Due to not having PCR Test earlier on, we cannot get on our flight. We rushed for our test and it's scheduled to be out in 4 hours at Heathrow Terminal 5 London. We had no choice but to postpone to our next flight. After the test, we approached the Qatar Airways ticketing team and he cannot help us because we bought our ticket through the travel agent in our country. Some time later, we approached a different guy who was so helpful. I would like to appreciate Mr Inam (senior ticketing agent at Heathrow Terminal 5). He helped us thoroughly for more than one hour. Called to Doha, checked the time of our next flight and helped us to do the check in without any queue, and so on without additional charged apart from a fee for a different class of seat we got. We are so relieved and eventually we got on our next flight. He was extremely helpful. We are glad to meet the right guy Qatar Airways has placed on that particular moment.

✅ Trip Verified | I would recommend Qatar Airways to everyone firstly because they are willing to assist when needed and try to give you alternative options in order to satisfy you and help, secondly their cabin crew were amazing especially for long flights they give you the best services in-flight. Qatar Airways give you the maximum support regardless of your cabin class, I like Hamad international Airport, the seats were comfy. Hope they keep their excellent services high and meet the customer’s expectations .

✅ Trip Verified | Sydney to Doha in February 2022. After being told I would be seated in an empty row by ground staff, I found that the row was not empty at all. I requested a paid upgrade to business at this point, and the staff refused. The staff were just so indifferent. My seat was the one right before the toilet, so that was gross in itself and getting any kind of rest on this flight proved impossible. My food was quite gross, and was massively downgraded after it being quite acceptable previously. I had only traveled economy with Qatar before, and found it to be pleasant enough, but the quality on this flight had massively dropped.

✅ Trip Verified | Flew into AMS from LHR with my Older disabled Mum on BA flight, Due to staff issues, AMS was in total mess with 3-4 hours security lines, If we were to collect our luggage and check them in with Qatar Airways, we would have missed our flight to BKK. Had to fly onwards with Qatar Airways without our luggage. A lady called Lauren whom I believe to be the Assistant Station Manager at AMS airport, went out of her way in assisting us - providing personal assistant and making sure that our luggage were rushed to us in BKK the following day. Also A gentleman called Nabeel, a Premium supervisor at Al Safwa lounge also assisted us and made sure that our luggage were received well. People like Lauren & Nabeel are rare assets, QR should be proud & Lucky of having. Thanks to those amazing guys & the great others at the DOH airport & onboard who once again made flying Qatar Airways such an amazing experience as we have always know it to be.

✅ Trip Verified | Thiruvananthapuram to Doha was a wonderful journey with Qatar Airways. Service was beyond the expectation, even though i was a traveller from economy but it was a first class service.

✅ Trip Verified | Best ever experience, the cabin crew and service are exceptional. Everything super clean, food was OK. Previously I flew in Business Class so I have some comparison - generally best value for the money.

✅ Trip Verified | Staff are very helpful, friendly and efficient. Even the regular seats have plenty of leg room. Despite the delay in takeoff which caused missing my next flight the staff faced this issue with utmost accountability and apologetically so that I could enjoy the rest of my travel.

✅ Trip Verified | It was a very pleasant experience, starting from the Check in right up to the baggage collection. There was an issue with my boarding pass, which also was handled in the best possible and pleasant manner.

✅ Trip Verified | I travel in many airlines but the customer service of Qatar airways always stays at the top. The crew goes out of the way to help make the flight the least stressful. I wanted to change the phone sim to switch to the US network. I did not have the pin to open up the sim tray. I requested the flight attendant, Mr. Rohit for a pin. He removed his lapel badge and handed it to me so that I could use the pin to open the sim tray. He could have just turned down my request. I was truly impressed by his readiness to help with a smile especially after a long transatlantic flight! Qatar airways can be proud of their outstanding crew!

✅ Trip Verified | I love the new seats by Qatar Airways ergonomical and comfortable for long haul. But I would like to give a special mention to the stewardess who attended me. I sat on seat 51C. She was Thai nationality and her attentiveness and her service is beyond 5 star. She makes everything possible to make our trip back home memorable. So helpful and always with a smile from beginning to end of the journey.

✅ Trip Verified | The service was good and the flight attendant was excellent. If memory serves, her name is Eman. She was an amazing flight attendant and she helped me a lot with my aunt, because my aunt needed some extra assistance and Eman was the one who helped her. Her service left a great impression on us which reflected on Qatar Airways in the end and made it as one of the best airways in the world.

✅ Trip Verified | I checked my suitcase in 2 hours early. Then the flight departed an hour late. Boarding staff kept us all standing around until 15 minutes before the flight was supposed to take off before boarding us. After take off it took staff 2.5 hours to offer me a drink. When we arrived an hour late at Doha, staff rushed us through to the British Airways connecting flight. I still queried how my baggage was going to be rushed to meet the connecting flight and was told it was being taken care of. I arrived this morning in London Gatwick to no suitcase. I am on my knees praying my bag is found. There were several other people also with missing luggage. Very upsetting.

✅ Trip Verified | B777 1-2-1 Q-Suite configuration. Cabin was comfortable but ageing. Inflight entertainment was not as good as previous system. Food was delicious and healthy. Cabin crew were very professional and attentive. Good product but the Q-Suite seems a little cramped. The lay-flat bed was comfortable but for taller people your feet are touching the inside when fully flat. Q-Suite provided privacy and comfort. Double bed configuration was great for family flying. They have removed aircraft cameras from the in-flight entertainment.

✅ Trip Verified | We chose to fly with Qatar Airways to the Maldives with our two young sons (5 and 8 years old). When we arrived at Heathrow we were informed our flight had only just departed Doha due to technical difficulties, which meant a 7 hour delay at the airport with 2 young children. We were offered a £40 voucher for the whole family for food and refreshments. We effectively lost a day of our holiday. When we booked our tickets, we ensured we selected flights which had a brief (< 2 hour) stopover in Doha and we paid a premium compared to options with a far longer stopover. Shortly before our holiday we received a notification of a change of flights which meant we now had a 6 hour stopover in Doha for the return journey - something we had wanted to avoid with our 2 young children. I contacted Qatar by telephone (no easy task) to request an alternative flight but this was not possible and no explanation was given for the change. On arrival in Doha, the Qatar Airways transfer staff were unhelpful and not interested in providing us with any lounge access to allow our children to rest (we were in Doha airport from 10pm to 4am local time). We tried numerous lounges at Hamad International Aiport and were willing to pay for access but nobody was able to help us. We tried to reserve premium seats on some of the flights via the Qatar app, but each time we were unable to complete the additional payment. I contacted Qatar by telephone to reserve our seats but was told I was not able to do this because I booked through an agent (Expedia). I contacted Expedia and was told I needed to contact the airline to reserve ‘preferred’ seats. I contacted Qatar once more and spoke to a different associate who advised me that I could indeed reserve these seats after all. This whole process was convoluted and time consuming and a demonstration of the poor customer interface and lack of staff training. This was our first experience with Qatar Airways and will be our last.

✅ Trip Verified | The change in aircraft, makes flying with Qatar unpredictable. I booked a Qsuite, but there was a change in aircraft type, and I ended up with a rather mediocre type of seat. My flight from Warsaw to Doha was ok in terms of food, but the service was not what I was used to. The inflight manager did not greet me as a business class passenger and Platinum member. There was no candle and no salt and pepper dispenser for my lunch. Also, no amenity kit for Warsaw to Doha flights. The Doha to Bangkok flight was better, with a caring inflight supervisor and better service. Unfortunately, I booked a seat close to the galley. The crew was rather lively throughout the night, which kept me awake. Considering that Qatar airfares are already well beyond pre-Covid times, and the fact that cost cutting measures are still in place (e.g. the apparently permanent closure of the lovely flagship lounge at BKK airport), makes me think twice before I book Qatar again.

✅ Trip Verified | The seats were comfy and the service during boarding was really good. However the moment the aircraft was in the air the service slowed down, and one needed to buzz them for service. I'm not sure what all the staff did back there.

✅ Trip Verified | The flight from Cairo to Doha was delayed 2.5 hours. The agent didn't inform me that they're going to re-book the second fright from Doha to Chicago to later time, making my layover 20 hours instead of 2:45. The agent at the boarding gate at Cairo assured us that we'll get accommodation taken care of once we arrive in Doha. In Doha, the customer service in the Transfer area was far from professional. They kept us waiting for 2-3 hours in the transfer area, and refused giving us any rooms claiming that Egypt is red listed due to COVID. They refused to give us access to lounges to get some rest before our 15 hour flight. They said they're not responsible for what the agents said in Cairo, and they didn't witness the conversation. 3 meal vouchers were added to the boarding pass, two of them worth 30QR, and the third worth 60QR.

✅ Trip Verified | I have a excellent experience in this flight. The crew are very accommodating and friendly (Eloisa and Mohamad). Also thanks to Eloisa for referring me the mariner lounge.I have great time staying at Doha airport while waiting for my connecting flight.

✅ Trip Verified | Qatar Airways always deliver superb service. The service is the best, the food is amazing, and the new Qsuite is the best ever. I will highly recommend this airline.

✅ Trip Verified | I had a little problem at the check-in counter in Barcelona that was solved thanks to the attention and the comprehension of the ground crew. The pilots were great, nor only we took off on time but we also landed a bit in advance. The meals were worthy of 4* restaurant and the selected wine was perfect (as a French citizen, it makes the difference). The cabin crew assigned to my seat were great in dealing with my vagal uneasiness, they gave me a 5* service while I was feeling so unwell. I am looking forward to flying with them again soon.

✅ Trip Verified | Overall experience was very disappointing. Both my flights to and from were delayed and made me miss my connecting flights. They gave my seat to another passenger on my connecting from Doha to Dubai, and the customer service counter was very unfriendly. I had to wait 7 hrs for the next flight, and all they gave was a food voucher for a food court.

✅ Trip Verified | Every time I fly with Qatar Airways the service and quality of product just seems to get better and better. This flight from Sydney to Doha was no exception. The aircraft was immaculate and the staff (in particular Nisha who looked after me) were incredible. the food is exceptional and the service is to match. I cannot recommend this airline highly enough.

✅ Trip Verified | High quality service and great dining options always make for an enjoyable flight. QR42 to Doha was no exception in this regard. I would highly recommend Qatar Airways who set the benchmark for premium service in business class.

✅ Trip Verified | Qatar Airways set the standard for service and comfort with their Q Suite product. There is nothing like it in business class and faced with the long flight to Australia, there really isn't another choice. In addition to this the service is exceptional - the stewardess on QR904 made the journey so pleasant and looked after me (and the other passengers) with great attention and professionalism.

✅ Trip Verified | I am a frequent traveller and have had an opportunity to travel via multiple air lines, My tour on 12th March, 2022 with Qatar Air Ways flight QR070, was first one but was very best. I was first class treatment in an economy class cabin. The hospitality and co-operation from cabin crew was extra ordinary. Food was delicious, air craft was well maintained and facilities were impressive. The crew members were professional, organized and helpful.

✅ Trip Verified | I had a complaint, I initially contacted them via Twitter but, all I got was the same message back every time asking for details (which I gave, more than once) and they just followed up again, by asking the same questions. I booked 2 x Business Class tickets for my wife and I, Hong Kong to London via Doha) on January 22nd. Hong Kong to London was successful but then Qatar Airways cancelled the return journey. The return was London to Hong Kong via Doha on March 29th. I called Qatar Customer Services Team to see what options we had to change the routing of the cancelled flight and / or get a refund and my call was handled by a lady who was poorly informed re any options, and was quite rude and eventually when I questioned her she hung up on me. I requested a refund but no refund has been received.

✅ Trip Verified | London to Doha. This was my return portion of my trip so my flight was a BA flight number and I truly enjoyed the A380 experience. Even though the product was dated as it is the only aircraft type that Qatar Airways has first class on, but even business class is the old product but it doesn’t mean it is not good - it is better than most of the competition. The Wi-Fi was very slow and I did not use the entertainment system. The food was the best tasting and presentation I have ever had on any flight I have taken since I started flying in the early 1970s especially the scallops and ossobuco. The Caviar was more on the cheaper Sevruga type and the strawberry pie was masked with too much sugar to give your taste buds a chance to see it’s quality but to put an item on the menu as “Qatari grown chicken“ does not do any positive advertising for the country because it does not show these chicken are free range or organic fed or even antibiotic free - that issue has to be addressed sooner rather than later. The cabin staff were excellent.

✅ Trip Verified | Qatar Airways and British Airways flights between Doha and London are codeshared between the two airlines so I always book the the flights under BA codes even if I fly with QR because of the generous BA baggage policy. I wanted to take the opportunity to fly one the A380 as the were slowly taking to the skies. The first class on the Qatar Airways A380 is dated but very spacious and the washrooms are huge, the entertainment system was tripping throughout the flight, the cabin crew were very friendly. The caviar was good and the halibut was tasty but the portion was small. I also took the Asian snack close to London but it was bland and I just couldn’t eat it.

✅ Trip Verified | My flights between JFK and Doha have been excellent service except for the rock hard bed. Surely a padded mattress could be available. Between Doha and Sydney on much older planes. My return flight from Sydney to JFK no lounges open in Sydney Airport and a $70 voucher to use but only two fast food places were open, the lounge in Doha full but a great shower available. Boarding had passengers herded into a small area with not sufficient seats and no boarding until the last passenger went through security.

Not Verified | Excellent service by Ms Khusboo On Sunday 3rd flight Doha to Kolkata was delayed but it’s ok I had enjoyed my time at the airport. I have a privileges membership so I requested window seat & meal preferences but unfortunately, both request is not available and I understand. But Once I checked in on the flight Ms Khusboo support me with my handbag. My seat screen was not working and she offered me another seat. I highly appreciated kind of hospitality she followed up with small request highly appreciated.

✅ Trip Verified | Like many airlines QR charge for seat selection and lounge access. Yet having changed the first outward plane from the original booking 4 months earlier, my seat was changed from 2K to 10K. Although QR had my phone and email, at no time did the airline attempt to contact me. At the airport I refused to sit in the second cabin. It was only thanks to a member of the ground staff who persuaded someone in 3K to change with me. The lounge at BKK was not the Qatar Airways lounge but the miserable Miracle lounge. The flights themselves were vastly better with one exception. The seats are extremely comfortable and sleeping is relatively easy. The 777 and A350 had the Q suites. I enjoy these on the 777 but the cabin feels quite cramped on the A350. Meals were excellent but the movie selection was boring and seemed geared more to children. The one exception was departing EDI. With the cabin crew arriving late, we had to stand in line for about 25 minutes before boarding started. The three wheelchair passengers were naturally allowed priority. A few minutes later business class was boarded but with the wheelchairs still at the end of the airbridge we had to wait another 20 minutes or so before they could be boarded. I looked forward to a hot towel and a glass of rose champagne. Quickly other passengers were being served while no FA bothered to take my coat. I finally had to ask to be served, being the last in the cabin to receive any attention. This was another disgrace as with glasses being quickly collected as the aircraft having started to taxi to the runway, I managed only three mouthfuls. I have taken QR several times on this route and used to enjoy it. Business class on all flights was full but that is no excuse for the problems.

✅ Trip Verified | I believe Qatar Airways is the best airways with affordable price however they sell tickets with shorter layover and may change the flight layover time. They do offer cancellation options but that’s just the game. I always try to fly on Qatar Airways but if it’s uncertain I will think twice before I buy it’s tickets again.

✅ Trip Verified | A last minute downgrade of aircraft. Almost all my Qsuite bookings over the last few years changed due to aircraft change to inferior business class seats. On the ground in Doha all 4 flights used buses to and from the aircraft. It is not a big deal for arriving in Doha, but the departure area for remote aircraft is like always crowded, often no seats, shouting and screaming of gate staff, since no loudspeaker announcements. I noticed this time a decline in onboard services, I requested not to eat, just to keep my glass of water full. This did not happen. On the 5hr flight from Doha to Warsaw, there was no set of earplugs in the kit, just socks and eyeshades. Catering was as usual very good, and they finally got rid of that bad safety video, which I had to endure for so many years. As a longtime Qatar Diamond to tier member, I have been a huge fan of the carrier, but I am concerned about the declining standards.

✅ Trip Verified | This is the first time that we have flown Qatar Airways in a premium class and what a treat. The first flight was business but was so comfortable with such excellent service, attentive staff and delicious food that it was like many other airlines first class. The short second flight was first class and I wished that it could have been just a little longer. The transfer at Doha was straightforward and although we arrived in Muscat very early in the morning, we did not feel the usual burden of travelling at all. It was definitely part of the holiday and we are looking forward to travelling to other destinations with Qatar Airways.

✅ Trip Verified | I wish to express our heartfelt appreciations to the excellent caring and professional service of Qatar Airways. On our recent flight on QR 853 on Wednesday 23 March from Kuala Lumpur to Doha enroute to Washington DC My wife was feeling quite unwell coupled with the late night departure. She tripped as she entered the aircraft. The stewardess caught hold of her and prevent her from falling and kindly walked her to her seat. Throughout the flight the cabin crew check on her! On arrival at Doha for our next flight via QR 707 to Dulles, a wheelchair was waiting for my wife at the ramp & she was wheeled to an electrical Vehicle that took us to the boarding Gate for our connecting flight The attention and care by the cabin crew and the ground staff was beyond what any passenger would expect. May I offer my deepest gratitude and appreciations to Qatar Airways and the staff that assisted us during the flight, Qatar Air have our votes for being the most efficient airline.

Not Verified | I have flown with Qatar Airways many times the past year but this time it was my sons first flight abroad. The air hostesses really made sure that he being a toddler, was catered for and always checked up on him. He enjoyed every meal and treat that was given and the variety of movies kept him busy. I feel that being a silver member that my wife and son should receive the same access given to me.

✅ Trip Verified | Q-Suite Quads. While initially impressive, of two minds. Foot well narrow for a taller person. As suspected, a little awkward if you cannot fully fill up the space (we were an adult family group of "3"). On super long run DOH-IAD, middle aged man placed his elderly father in last seat of Quad then took the window seat nearby and closed the door and went to sleep. Dad became a tad agitated during the night, banging the walls and slamming the retractable "wall" up and down. I took care of my elderly parents so I understand. As cordial as we were, he was probably unnerved by the "strangers" around him. After checking on him, immediately notified an attendant and purser to wake the son so they could change seats. Eventually settled down but not particularly restful. Catering hit or miss (but premium wine cellar). Qatari farmed chicken "leg" (didn't specify that on booking menu) main truly disgusting full of bones and gristle. Turkish Airlines Business catering superior and consistently good. Flight attendants genuinely lovely and warm and enjoyed conversing with them though a few perfunctory and one of us always inadvertently got skipped for breakfast. They always tried to make up for it by preparing a nice plate from what was available but thought the service would be more polished. Would consider flying again if the price were competitive but all agreed, a tad overrated and and underwhelming experience (especially since they are constantly touting all the awards and accolades). Al Safwa First Lounge at Doha-Hamad Airport an oasis with stunning contemporary architecture and design.

✅ Trip Verified | Flew SIN-DOH and DOH-CPH on a new A350-900 and Boeing 787-9, respectively. The flights were on time and aircrafts were new. Qantas lounge in Singapore is good but close early. Referred to SATS lounge which is 2 steps down but still OK. In Doha, The Al Mourjan lounge did the morning job, and I got a nice shower. Boarding in SIN by jetbridge and later in Doha by queuing up and scrambling in bus to the remote aircraft. Was given a full 3-seats section on both flights to allow for stretching out. No dinners nor lunch was served onboard, only a sugarish mini-snack. Drinks offering is meagre, though a sparkling wine is offered in economy. Teas were good. Breakfast sessions prior to landing was good, I had a curry fish with rice. IFE top notch and easy to use. IFE world class, user-friendly, large monitors, touch-screens, plenty of new and old movie offerings, and headsets were provided. These days there is ample space in economy class while business appear almost full. FAs are plenty, they pay attention, though not overly generous with provisions. Recommend.

✅ Trip Verified | The airplane was amazing. The food is the best food I ever had in an airplane. The service is amazing and the staff is excellent. The night bag was not really rich.

Not Verified | We just flew from Milan to Brisbane Australia and back, and we would like to thank the company and all the crew of our flights for the excellent service provided. It was the first time for us with Qatar Airways, and we were delighted by the comfort of the plane and the care given by the crew, which is not ordinary compared to the other major airlines I flown with before. We will be more than happy to travel again with them in the next future.

✅ Trip Verified | Excellent seats. Quite comfortable, substantial recline. Adjustable headrest had a decent range of travel. Food was excellent. Crew were cheerful and very polite. Service was great. In flight entertainment was satisfactory, the screens were a great size, movie selection was decent. Left a bit late from Johannesburg, however it was not a Qatar Airways problem but instead there was a gate availability issue. In spite of a tight connection in Doha, we made our flight due to being expedited through security and guided by Qatar Airways personnel toward our gate. Arrived in Chicago ahead of schedule. Very satisfying flight experience.

Not Verified | The airline has very great staff and it is cheap because I went with economy and the seat comfort was so cozy. The ground service was very fast and the food was so tasty. I was very happy with Qatar Airways.

✅ Trip Verified | What an amazing airline. I was travelling with my family back home to Canada from Pakistan. Qatar Airways made sure that we have the most pleasant experience with them. My kids were provided with little stuffs toys and coloring books. I was provided with a pack of essentials stuff for my Infant like diaper, wipes, baby powder, baby lotion. Moreover, they even gave me baby food for my Infant which I forgot to request in advance. Service was amazing. Flight attendant are wonderful. Entertainment system is awesome. Food is Delicious. I would definitely rate this the airline 10/10.

✅ Trip Verified | At checkin the staff said that we had upgraded to Business class for the DOH-MLE route and hadn't paid, so if we were to continue, we would be charged accordingly. This was not the case. When I quizzed how I could possibly have upgraded without paying, they agreed I couldn't have. A very helpful member of staff re-issued our tickets in economy after phoning reservations and after over an hour stood at checkin. No fault of his and he was a credit to the company. On board I felt the staff were efficient but never over-friendly and it was an hour and a half before we were even offered a drink. The whole experience was mediocre at best.

✅ Trip Verified | Qatar Airways has always gone above and beyond in service but this time I was traveling with my pet. They handled the paperwork for at customs for me. I was given updates during the flight and even during my layover in the lounge, she was cared for - crate cleaned out, fresh water, treats given and she played. The process was smooth at my destination and my flight attendants even came to check on her in baggage claim. The flight attendants give excellent service and have great attention to detail. This is my favorite airline and each step of travel is pleasant due to amazing staff in every area of the journey.

✅ Trip Verified | I wanted to pay and upgrade my seat to one with extra legroom for Doha to Seattle leg, I asked in Chennai Airport and they said they couldn't do it and asked me to do it in Doha airport. At Doha airport they told me it was too late and it cannot be done.

✅ Trip Verified | Flew 1st March 2022 on brand new aircrafts, B787-9 and A350-1000, respectively. Flights on time. Ticket purchase, upgrade by miles (2nd leg), ground services, ticket changes went smooth. I had to change a simple economy ticket 4 times. Only once I was charged additional (minimal charge). Check-in in CPH easy and quick getting all 3 boarding passes at once. This, despite I faced steep documentation requirements for final destination beyond Singapore to Papua New Guinea. Their cooperation with partner Air Niugini was perfectly coordinated and a relief. QR respect their elite members on ground as well as on board – for this trip there were no let-downs or real issues – their call centre was excellent, decisional, and cooperative. Lounge experiences: QR uses now the Eventyr Lounge in CPH which is a great improvement compared to the lounges they earlier used. Further, it is situated in non-Schengen area 3 Minutes from boarding gate. The Eventyr lounge is good, likely the best in Copenhagen - but it is still below world class. The best is the views, service, showers, and draught beer presence. Hot food only provides 1 dish while cold sandwiches are more diverse. No champagne and poor wines. They should open the balcony area to reduce greenhouse heating effect of the panorama windows which dominates the entire lounge. In Doha, the Al Mourjan Lounge is back to previous (pre-Corona) standards – lack of beer options are the biggest shortcoming. Good showers and very good relax/working options. CPH-DOH: I was given an exit seat but opted to take the only full seat section available next to the toilets so I could spread out with my things. Free WiFi for 1 hour granted, it worked well. Stewardess(es) were of high quality. Food good and are improving compared to just a few months ago. Sparkling wine (cava) offered in economy. The 2 wines were good. The new beers to replace the Heineken do not really provide improvements as they are also very dull, industrial lagers (Budwiser and Stella Artois). Arrived in Doha well pampered and in a splendid mood. DOH-SIN (night-flight) in business: Embarking in Doha at a remote gate by busses is a bad first impression for a business class ride. The Q-suites in business class are in my view completely overrated. These micro-cabins deprive passengers contact, air and view. Window access poor from those seats forward directed. If one sits backwards oriented, the window access is perfect but the direction is awkward to me. Seats and beds were excellent. The IFE is world class with updated movies, huge selection options, and the best I have ever encountered. Huge soft touch monitors. Smooth travel, reliable airline, flights on time. FAs excellent, 2 kinds: well-trained caretakers and less trained food-bringers. High class dining though without true dinner. The food was good but just “light, cold dinner snacks”. Cold lobster bites dont quite make it. Breakfast better, but merely neatly looking and served than actually tasty. Coffee and tea truly homemade and of high class. Drinks were World-class: 2 champagnes and 6 wines offered – all expensive and of high quality. Bollinger 2006 rose champagne was very tasty and sparkling one of the best I have had for long. One quality beer, Leffe Blonde, was outstanding. Pyjamas and Amenity kit given out.

✅ Trip Verified | I flew business class from JFK to Doha and first class on to Cairo, Egypt and the cabin service was excellent on both legs. Upon my arrival in Cairo I found out that my luggage did not arrive with me. After taking quite a bit of time to file the lost luggage paperwork, I was informed that I would have to return to the airport (one hour taxi ride each way) to pick it up myself. Luckily, the suitcase arrived the next day and I had built in an extra day for sightseeing prior to the start of my tour. It took $100 and 5 hours round trip to retrieve my suitcase. I saved the receipts and submitted them to Qatar for reimbursement - and they will not reimburse me because I didn't buy anything. Apparently if I had bought clothing when I was dead tired after close to 24 hours of travel, they might have reimbursed me. But they didn't tell me this up front. They let me go through the entire process a few times before deciding not to reimburse me. So despite paying for a first class ticket, I had to lose a sightseeing day.

✅ Trip Verified | I used Qatar Airways to fly from Cairo to Houston, the service was great, the flight attendants were very friendly. the plane was the newest model. My overall experience was good from the check in to landing. The crew very nice, the seats are comfortable, good food. I fly economy class and to date this has been my most comfortable flight. I will look for Qatar Airways flights in the future!

✅ Trip Verified | Qatar Airways is the best in the world and I received the best quality service from them. The cabin crew is the number one. If you want to be treated like a friend and cared like a friend, choose Qatar airways.

Not Verified | I was thoroughly pleased with my flight. I really was surprised and had never had such a pleasant experience on an aircraft. Business class was fabulous, great staff, lounge, food, everything was perfect. I have flown to India via other airlines and have always been fairly disappointed. I try and fly business when i do super long haul trips for comfort and to arrive well rested and with less jet lag. Qatar Airways business class is a step above the rest as far as I'm concerned.

✅ Trip Verified | My congratulations to the Qatar Airways staff for maintaining excellence in their service. I would also like to express my appreciation to the Johannesburg Qatar Airways check in staff who handled the check in very well and very professionally. Once all required documents were submitted, I was checked in within a few minutes. I wish to express my gratitude tp the airline crew on both flights for their professionalism, and excellent service and for the excellent meals provided. Everything went well in terms of safe take offs and safe landings. I received my suitcases in Istanbul. I highly recommend Qatar Airways to anyone who would like affordability with excellence.

✅ Trip Verified | We were looked after with great care and courtesy from check-in to disembarkation. The staff were delightful and the food was superb. The seats were very spacious and comfortable. We will fly with Qatar Airways again.

Not Verified | Staff on both flights were amazing and helpful, food was very impressive as well, would fly with Qatar again. Left on time and arrived as per the scheduling, flawless flight.

✅ Trip Verified | We had fantastic flights from Helsinki to Doha to Singapore. The pilot came out to say "Hi" to our son and gave a pin which made his trip. The ground staff was good and knowledgeable. The cabin crew and service was excellent. Top notch service on both of our flights. The food was good too and airplane was nice. Airline of the year 2021 well deserved.

✅ Trip Verified | Flight was supposed to depart at 17:45 on February 5th from Zanzibar to Doha but it actually departed at 23:30. Around 17:30 after Zone 1 was boarded, we see everyone coming back to the terminal. No one told us why, we were asked to take our seats in the terminal again. After approximately 30 minutes we are asked to go to boarding again. After boarding was complete, the pilot made an announcement telling us that he cannot start engine number 2 and that technicians were on the way. He then proceeded to ask us to get off the plane because they needed to completely shut down and reboot the plane and that it would be very uncomfortable for us to be inside the aircraft when that was taking place. He also mentioned that it would be a lot more comfortable for us in the terminal as we would have refreshments and be able to use the facilities. And so we offboarded and onto the terminal. In the upcoming 4 hours we waited without any information, no update given to us, no one from Qatar was at the gates or in any way present. There was an announcement saying that we will get an update in 30 minutes but that update never came. We asked the airport staff several times and we were told that the staff is on the plane fixing it and that we will get an update. No update came. There was only one shop that only accepted cash for payment. No update about our flight or the connecting flight that we had missed (QR 0161) or about what to do next. We were ignored and the situation was mishandled. No person from QA or airport staff asked us if we needed anything or offered a glass of water or any piece of information. We understand and prefer to be offboarded from a faulty aircraft for our own safety, but they were not capable to offer water for 6 hours.

✅ Trip Verified | Everything I found on this flight was amazing and I was really surprised and impressed the Qatar Airways offered their services during flight. I have no doubt in saying Qatar Airways is the best airline in the world. Qatar will always be my first choice.

✅ Trip Verified | To check in I found the economy class queue was clearing much quicker, they said the business lounge was closed and gave me $70 voucher that no shop in the Sydney airport food court accepted, then they send me on a wild goose chase to find their business lounge in Qatar as no one knew where it was located and was sent on multiple occasions to the wrong lounge. The quality of my food was disgusting with limited options for vegetarians.

✅ Trip Verified | Seats are small. 13 hour flight Montreal to Doha had smaller seats than 45 minute flight Doha to Dubai on the same aircraft A350. That makes no sense. My food was terrible on all flights. Service was mechanical, no friendliness or effort to do more.

✅ Trip Verified | Qatar Airways remains, in my opinion, the best airline in the world for service, delivery and value for money. Whilst the A330 fleet is getting a little old, the on board service remains 5-Star - always warm, always personal and never intrusive. The whole experience from check-in, to lounge, to flight and arrival is exceptional. This is the airline others should compare themselves too as it sets a benchmark for consistent quality, reliability and service in the skies.

✅ Trip Verified | It was a very good experience by flying Qatar Airways. Perfect check in, on time, comfortable seats, on board entertainment and good food served in a very short time

✅ Trip Verified | My experience was at best average, and a disappointment after having such high expectations. I purchased extra legroom in the emergency exit row. When I reached my seat during boarding there was the pillow, blanket, amenity kit, and headphones on my seat. I set them down next to my seat on the floor, as there was no where else where I could have access to them while seated. For take off procedures the flight attendant grabbed all of the items and put them into the overhead storage bin away from my seat. When I was able to get up, I could not even locate all of the items. My food was average at best and staff took so long to collect the used meal trays that passengers were bringing their trays to the staff workstation. My one beef with the entertainment system was that they played the same airline/airport commercial every time you watched a new show. When time my flight arrived in Doha we had to exit using stairs and board a shuttle to reach the terminal. And with all of the other COVID rules on masks and cleaning, why would you pack in passengers on a shuttle bus until it is very full. I sent a fairly comprehensive email to Qatar Airways that highlighted my disappointment, received an automated reply from the airline nearly two weeks ago acknowledging receipt of my email but I have heard nothing back since. Perhaps it is the highly rated business class product that is generating the rave reviews. But as for us coach passengers, I don’t understand how this airline could be number one.

✅ Trip Verified | We want to give a huge thanks to Sofia who was the air hostess of our flight QR21 from Manchester to Doha. Her service was outstanding and she went the extra mile and was very attentive and accommodating. People like Sofia make Qatar Airways different from other airlines. We found that our food in business class in Doha to Colombo, Colombo to Doha and Doha to Manchester was not up to standard.

✅ Trip Verified | Totally professional in every way - Qatar Airways "did not put a foot wrong" throughout. Check-in at LHR were not in the slightest perturbed by the need to call Australia for authorisation due to the transit through Brisbane - they took it all in their stride as if it was a completely normal action they had to perform all day long. On board, the staff were all smartly-dressed and carried out their duties in a calm, professional manner. Their service was attentive and discreet, not overbearing and intrusive. The food was excellent and far superior to my expectations. As a final bonus, their fares were the lowest available for the route concerned. I would certainly fly with Qatar again in preference to a competing carrier.

✅ Trip Verified | Our flights from Cairo to Doha and then onto Miami had outstanding service in the airport and on our flights. The airport was world class - clean, quiet, great shopping, very comfortable lounge (Al Safwa lounge) and informative information desks and personnel. The flights were a wonderful experience - the business class cabins were spacious and serviced by very helpful staff. We were taken care of by Jetiya and Jurgita, who were both attentive and an absolute pleasure. Looking forward to flying with Qatar soon again.