Qantas Airways

Not Verified | When booking the flight to Bangkok the only Qantas options were to connect with JetStar out of Singapore. Upon arrival at Perth checkin counter we were advised they could not ticket us all the way through and we would need to attend the Jetstar transfer desk in terminal 4, the check-in counter also advised we would need to clear customs in Singapore, get our bags and take them to the transfer desk. Upon arrival in Singapore we did not need to clear customs and our bags were checked through, at the JetStar check transfer desk the lady was getting all confused about why Qantas had not issued our boarding pass back in Perth. Bottom line is the check in staff at Perth airport are not well informed and do not know how to obtain connecting code share ticket, others PAX did not need were issued with boarding passes in Australia. Pretty poor if you ask me.

Not Verified | Flight was delayed three hours, passengers weren’t notified of this or the gate change. Staff working on gates were not helpful, appeared to not be informed of update, and made no effort to investigate for you. On the flight, staff were rude and dismissive, one of them in particular, seemed to not really enjoy her job. It was a nine hour flight with additional landing delays. A lunch was served. No alcoholic beverages provided at all. When requesting this, staff hesitated and said they would bring the beverage to which they didn’t bother. dinner was served to some people, but Many were not offered dinner or beverages. I had one bottle of water provided for the entire flight, as a meal /beverage was not offered at dinner time.

Not Verified | Travelling from Brisbane to Christchurch via Sydney and the check-in experience was awful. Please bring back more people to assist with service. Bag drop was confusing. Only one person running between bag drops to assist customers. Long queues for 2 other ground staff for customers who had questions. The app does not replace the human touch. The new service is impersonal and unpleasant. It's so much better starting a trip with a friendly airline representative assisting and giving assurances. We were directed to one and felt relieved to be given time and necessary information that a scanner can not. Bring back more staff!

✅ Trip Verified | Haven’t been a fan of Qantas for a number of years now after repeatedly being let down in the areas of service, communication and reliability. However, I recently flew SYD-DFW which is a 15hr odd flight, and couldn’t be happier. The crew were attentive and friendly; the space was as comfortable as you can get for economy, and the aircraft was on time and arrived early. On board and pre departure communication was great, and I simply couldn’t fault them. The food was very good by any standards - that’s from myself being an acclaimed chef and very picky punter in that department. It was an overall fantastic experience, especially given the length of the flight. I’m flying back today from DFW-MEL, which is a 17.5hr flight, and looking forward to the repeated service I was met with on the way over. Well done to all. The airline is certainly back on its way up.

✅ Trip Verified | Qantas is a national disgrace and makes me feel ashamed to be an Australian where we use to pride ourselves in the space of aviation. The flight I caught, I had a leaking air vent from above which was covered up by the flight crew with napkins and a extremely loud rattle beside me the whole flight. I was flying on a 22 yr old Boeing 737-800. The food service was disgraceful and the crew were very unfriendly. We flew the day before Alan Joyce resigned. This airline needs a dramatic turnaround and I would never fly Qantas internationally when you can get a true 5 star experience on Singapore Airlines.

Not Verified | Had a Qantas flight shared with emirates and what a total disappointment! In comparison to the various airlines used in the past, Qantas is by far the most outdated and basic airline I have ever been to. Seating is uncomfortable and cramped with very little leg room and recline, entertainment is a basic iPad unlike many other airlines who offer a proper screen and display flight information as well as other type of entertainment, food is low quality and overall drink service is non existent outside meal times. My suitcase arrived cracked and unable to be used and upon contacting baggage care team, I keep getting the same email response stating it to be considered minor damage. I have requested to arrange for the suitcase to be personally inspected but the response is the same verbatim reply and it seems nobody is actually reading my email requesting for a reassessment to be done via a physical inspection of the suitcase. I will never fly Qantas and will avoid any code sharing flights from other companies who use Qantas. This airline is worse than majority of the budget airlines I have travelled, and definitely not suitable for long haul international flights. The only positives were: In flight wifi and good quality pillow

Not Verified | Christchurch to Sydney then Sydney to Brisbane. Christchurch to Sydney was on time and Sydney to Brisbane was delayed by 1 hours because of a sudden change of wind. There was no screen on the second flight but had wifi so you can use the inflight entertainment app. The screen on the 1st flight was pretty basic. The reaction time was horrible and had to basically punch the screen to get anywhere. The movies were very selective. But overall pretty good flight.

Not Verified | Booked to fly QF10 September 15 weeks in advance. Notice September 15. Flight canceled and date departure changed to September 16. Directed to web site to change flight and the site wanted a $99 change fee plus change of fare up to $398. Spent 50 minutes on call centre to get alternate flight at no extra cost. Business class has been dumbed down. No blanket or pillow. No choice of red wine. Meal presentation and quality is canteen quality. If Neil Perry is putting his name to this. The CWA golden wattle cookbook could do better

✅ Trip Verified | Qantas has a “Red Email” promotion where you sign up to allow tracking and sharing your information in exchange for a $30 off per flights book through Dec 11th 2023, upon booking my flight the promotion code would not take, went through with booking and called to get that promotion credit added to the purchase, long story short, after 4 hours and 7 people later it’s has still not been resolved. I’m told to call back in 2 hours when the frequent flyer division opens. I’ll keep an eye am only able to do all this and spend that much time on. This is because I am retired with nothing else to do. It’s still frustrates me that I’m put through the wringer or that anyone should be put through this much work to get the promotion promised.

Not Verified | Seats are so close together and when you're supporting someone with vision impairment, it's nearly impossible to get them in safely. Another inch between the seats (back and front) would've made a difference. Melbourne Airport was the worst for 'customer service', just getting 'pointing' and "go over there". Brisbane however, was a lot more friendly and helpful. Trying to find someone to actually physically HELP with baggage labels was impossible. I can't find too much negative to say about Brisbane at all. Food? What food? This current trip was morning tea time, so my expectations were low anyway. Melbourne didn't have a 'buggy' available to transport my sight-impaired person? Is that normal or couldn't they be bothered to find one?